Sandos Playacar All Inclusive, Playa del Carmen

The property was clean enough but terrible layout. If you have kids, they put you in the back of the resort which is about a 15 min walk to the beach. The food is okay but I’ve definitely had better at other resorts in the area. The a la carts are disappointing. They are more of a buffet style with the mains ordering off a limited menu. None of the bars at the resort offer a drink menu so you’re always trying to figure out what to order. Entertainment was pretty good. Overall I would not stay at this property again.

Jamie, 4 night family trip, Jan. 10, 2020

Verified Expedia guest review

Where to start on this one. We stayed in the adult portion of the resort in which the rooms were outdated and have seen better days. The overall cleanliness of the room was sub-par. In terms of amenities: Restaurants and Buffet: 3/5 at best. Lots of variety but nothing special. Highly recommend going off the resort to 5th avenue. For the a la carte restaurants, they don’t take reservations which means if you arrive anytime after 7pm be prepared to be told that it’s a 2-2.5hr wait. Buffet has lots of variety but again nothing special. That’s the fall back if all the a la carte restaurants are full. Pool/Beach: 3.5/5. Best part of the resort. Feels newer than the rest of it. Staff works hard to pump out the drinks since it’s all inclusive but the bars are extremely busy as there is usually one person serving per bar. Also, they have reusable cups that aren’t really properly washed at times and look all chewed up. I understand it’s great for the environment but it’s not the greatest perception when receiving a beverage in a dirty/used cup. Out of the two places, I preferred the beach. The only thing that it was missing was someone going around to take drink orders or a bar on the beach. Every time you wanted a drink or water, you had to walk back to the pool. Live shows: 4/5. They have different live shows every night. The productions are rather good and was impressed with the production quality considering its on a resort.

Matt, 8 night family trip, Dec. 27, 2019

Verified Expedia guest review

The beach was stunning!! Wide, powdery sand, very clean, lots of chairs with palm trees placed for those who like shade. The pools were fantastic. The food was fine, not bad at all, just not great.

6 night family trip, Nov. 30, 2019

Verified Expedia guest review

Food was excellent. Staff was always eager to please. The resort is very large, and very spread out.

5 night family trip, Nov. 24, 2019

Verified Expedia guest review

The only thing that would be better is That the tram should run later than 11:00 pm the resort is huge so if you want to stay out later from the shows than it’s a long way back to walk after you had a few drinks. And if you room is at the front lobby and your at the beach area you can get confused and you just keep walking in circles other than that it is a great resort food was excellent

7 night family trip, Nov. 23, 2019

Verified Expedia guest review

-Resort staff hassling us for upselling of tours / time share stuff. We were woken up by the resort staff and on-site Expedia staff 3 times in less than 48hrs of staying here! -The layout is absolutely horrible. Every area either has pools or bars blasting music, or heavy cart/trolley/loading dock traffic -There is no wait staff at the pools or beach There is 1 bartender per bar, even at the Disco at night, no matter how busy it was -No drink menus at any of the bars -No shot glasses -The drinks are incredibly watered down -The room service menus were a joke -Leaf blowers going at 8am -There’s about 2-3 soundtracks playing the same 15-20 songs on repeat across the entire resort We didn’t get our mini fridge restocked once -No pens/paper in the room -Huge gap in doorway at bottom and side of the door– so you can hear everything and everything in the hallways carries and echos very badly -General rundown state (see pictures) even though our room was one of the updated ones. Apparently all the family section rooms have been updated, but they still look like they were done about 10 years ago. -Our nightstand alarm clock didn’t work… The reason? The source power cord was cut and had electrical tape over it -The bathtub was disgusting -The TV’s are about 32” flatscreens All in all, the poor design of the resort and the general noiseness is what will prevent us from ever considering another Sandos resort. I’d say this was more of a 3star then a 4star.

8 night family trip, Nov. 22, 2019

Verified Expedia guest review

This resort was absolutely amazing. The rooms were nice and air conditioned. The amenities were great. The staff were beyond lovely and the facilities were awesome. Loved the swim up bars. Loved the beach front activities and relax area. There are shows on every night which are stunning and the in house spa was a dream. The walk from the upper section down to the beach can be a bit far for some but the use of the daily shuttle service was great when we were too tired to walk. Lastly the restaurants on site as well as the cupcake cafe was everything and more. Great great place. Would definitely recommend.

7 night family trip, Oct. 21, 2019

Verified Expedia guest review

I didn't like that my bathroom door was unable to close, when I informed the reception someone came up had a look and nothing was done a out it.

Frezze, 7 night family trip, Sep. 7, 2019

Verified Expedia guest review

We really liked the golf cart service’s. If we had to wait, it wasn’t too long. Staff were always friendly. We really enjoyed the different resturant option’s, always something different. Same with the buffet, lots of options so both of our craving’s were met; never went to bed hungry. Loved the complimentary bottle of champagne and tequila. We also LOVED that there was lunch “shacks” (hot dogs, hamburgers) at almost every pool, very convenient. Occasionaly the Brazilian steak house and Argentinian steak house salad options were spares... meeting the lettuce needs to be monitored properly.

7 night romance trip, Mar. 9, 2019

Verified Expedia guest review

Lots of activities to do. Rooms are not in great shape. Long walk from the family section to any activities. Mostly caters to elite members

9 night trip, Dec. 1, 2018

Verified Expedia guest review