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Sandos Playacar All Inclusive

Photo gallery for Sandos Playacar All Inclusive

Aerial view
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
8 outdoor pools, pool umbrellas, sun loungers

Overview of Sandos Playacar All Inclusive

VIP Access

Sandos Playacar All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Xaman Ha Aviary

7.4/10 Good

1,040 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • In Playacar
  • Playa del Carmen Main Beach - 41 min walk
  • Playacar Golf Club - 5 min drive
  • Quinta Avenida - 14 min drive
  • Playa del Carmen Maritime Terminal - 15 min drive
  • Mamitas Beach - 9 min drive
  • Xplor Theme Park - 20 min drive
  • Xcaret Eco Theme Park - 23 min drive
  • Ferry to Cozumel - 28 min drive
  • Maroma Beach - 41 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.9 km
  • Airport shuttle (surcharge)

Restaurants

  • El Gran Taco - 5 min drive
  • Hot Casual Food - 6 min drive
  • El Hongo - 6 min drive
  • Fruta Madre - 7 min drive
  • Carnitas Merchant - 7 min drive
Map

About this property

Sandos Playacar All Inclusive

At Sandos Playacar All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll be within a 10-minute drive of Playa del Carmen Main Beach. There's plenty of fun with the 8 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 9 restaurants and the 3 poolside bars are great places to grab a cold drink. Other highlights at this upscale property include 2 swim-up bars, a nightclub, and a free kid's club. Fellow travelers say good things about the helpful staff and family-friendly amenities.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

At a glance

Hotel size

  • 819 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 9 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • 2 swim-up bars
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Archery
  • Mini golf
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/body boarding
  • Shopping
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 18 holes of golf
  • 8 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Meal plan
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Spa

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: MXN 31.12 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 2100 per person (one way)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 1 and 17 costs MXN 880.00 (one-way)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards. Cash is not accepted.</p><p>A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.</p>

Also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Sandos Playacar All Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Sandos Playacar All Inclusive?
Yes, there are 8 outdoor pools and a children's pool.
Are pets allowed at Sandos Playacar All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sandos Playacar All Inclusive?
Yes, there's free self parking.
Is airport shuttle service offered by Sandos Playacar All Inclusive?
Yes, an airport shuttle is available. The charge is MXN 2100 per person one way.
What are the check-in and check-out times at Sandos Playacar All Inclusive?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Sandos Playacar All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and archery and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 8 outdoor swimming pools. Sandos Playacar All Inclusive also has 2 swim-up bars, 3 poolside bars, and a nightclub, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near Sandos Playacar All Inclusive?
Yes, there are 9 onsite restaurants. Nearby restaurants include Carnitas Teresita (2.2 mi), Hot Casual Food (2.3 mi), and Doña Aurelia (2.3 mi).
Does Sandos Playacar All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sandos Playacar All Inclusive like?
Sandos Playacar All Inclusive is a short 10-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 19 minutes' walk from Mahi Golf Course. Travelers say this property is in a good location.

Reviews

7.4

Good

8.1/10

Cleanliness

7.7/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Good

Sandos Playacar
Overall a decent place, food was good with lot of options. Some of the staff were friendly. Resort has lot of amenities for all ages. Cons- No Valet Parking Didn’t have a lot of festival decoration unlike nearby RIU or Iberostar Big resort which requires lot of walking Shuttle service is ok but should be more frequent. Sometimes you have to wait for 10-15 min and some people may not be able to board as the queue gets long during meal times. No food and drinks served to you at your chair, cabana which means if you are on the beach and finish your drinks, you have to walk good 50-100 meters depending on where you are to get a drink. They have an adult only section near the beach which means families can’t really have oceanview rooms or atleast thats what we were told. Plus the adult bar refused to serve us drinks on a hot day saying its for select club members even though there was noone behind us waiting. Imagine that first you don’t serve drinks to where people are sitting, then someone walks and you refuse to serve, all on a hot day. That was a big turn off for us.
Sanjay, 6-night family trip
Verified Hotels.com guest review

6/10 Good

So so
The best recommendation I can provide is having someone explain all the amenities the resort has. No one told us anything nor tried.. when we tried to reserve one of the restaurants everything was packed. The swimming pool is only opened until 630. A todos but disappointed. The buffet was decent and good..
Julie, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Will not stay again
Pools an beach were great. But the service was not. From my room to beach was far. They had a shuttle service. But was very unorganized an slow. The reservation for the dinners was not good. Couldnt really get any at descent times. Had small kids an older parents. So 9 oclock dinners were not ideal. Earlier times were all booked. Thts the last thing i should worry about on vacation eating dinner. Id ask staff for small things if they didnt have would just say NO. Not let me see what i can do or try an figure something out. Had a family of 10 so couldnt ocomidate for dinners really. Few cockroaches in our room. Couldnt break 100s or maje change on lots of places!!!
jose, 7-night family trip
Verified Hotels.com guest review

4/10 Fair

Verified Expedia guest review

8/10 Very good

Verified Expedia guest review

4/10 Fair

Alina, 11-night trip
Verified Expedia guest review

4/10 Fair

I will start off by saying that the beach area by this property was gorgeous with soft sand and warm clear water and had limited rocks and seaweed. The employees were also mostly kind and helpful. However our stay here was kind of a nightmare. Our first room they placed us in was in the “Adults Only” section… the room itself was far less than impressive. No WiFi in our room- you have to walk all the way to the end of the building and even then it doesn’t work well. I asked the front desk about it and they said it doesn’t work anywhere in the building we are staying in… the adults only building…. Fix it. This wouldn’t be a huge problem, however the phones are apparently also down, so to book any type of room service you need to do it on their app- which you can’t access without your phone… Tv had 3 black lines on the screen so that was aggravating. A/C in the room did not work, it is so hot on the 4th floor and there is nothing we can do about it. The fan is weak, Was supposed to be a king bed and not two queens, but that wasn’t the end of the world. All of the pools close at 8 and you must be out of them by then or be kicked out by security. So after 8PM all you can do at this resort is eat. Room was entirely too disappointing at first glance. All of the Picture frames are tilted, toilet paper rod missing, shower door won’t stay closed, and there is only one outlet by the bed. The water cooler isn’t even cool water, just room temp- so uncomfortably warm…
Alex, 12-night romance trip
Verified Expedia guest review

4/10 Fair

Not clear when booking how property is divided up and which areas you can or can't go depending on your wrist band.
Meghan, 4-night family trip
Verified Expedia guest review

8/10 Very good

To start, our check in was horrible ( over two hrs.) When we finally got to our room, the buffet was closed and couldn't eat which we were hungry from traveling all day. ( We did finally find another buffet to eat at). Making dinner reservations was a nightmare... no availability for three days, but found out we could just go to a restaurant and they would seat us. The WiFI was not the greatest, but is needed on the resort. After all that, we did have a great time. The staff was helpful, when we had questions. The activities personnel was the best !!!! Always had fun with them. Julio ( not sure his title) was amazing and always asked us if we were having fun and was available for any help needed !!!! I would recommend them moving the adult pool back to the pool with the swim up bar instead of making that the family pool. Also would like more adult only areas. lots of kids in the bar where adults belong. Overall had a good time, the resort grounds are beautiful .
Steven, 11-night romance trip
Verified Expedia guest review

8/10 Very good

Great place to relax , lots of are for walking , Very clean . The down side is that they have in house time shared that try to push you to spend 90 min listening to their sales
Leonardo Fierro, 9-night family trip
Verified Expedia guest review