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All inclusive

Sandos Playacar All Inclusive, Playa del Carmen

All-inclusive beachfront property with free water park, near Playacar Golf Club

  • Free WiFi and free parking
From
$223 CAD

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  • Sandos Playacar All Inclusive, Playa del Carmen
  • Sandos Playacar All Inclusive, Playa del Carmen
  • Beach
  • Beach
  • Sandos Playacar All Inclusive, Playa del Carmen
Sandos Playacar All Inclusive, Playa del Carmen. Image 1 of 87
1 / 87Sandos Playacar All Inclusive, Playa del Carmen
8.0.Very Good.
  • Overall a very good resort, with a great beach/pools and activities for families,…

    Dec. 18, 2020

  • There was a variety of restaurants and pools to choose from. Great food and very kid…

    Jan. 13, 2020

See all 840 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Walkable
Convenient
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 819 guestrooms
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 3 poolside bars
  • Full-service spa
  • 8 outdoor pools

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

What’s around

  • In Playacar
  • Quinta Avenida - 38 min walk
  • Playa del Carmen Maritime Terminal - 39 min walk
  • Playacar Golf Club - 34 min walk
  • Paseo del Carmen - 36 min walk
  • 3D Museum of Wonders - 2.3 mi / 3.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Jr Suite Hacienda
  • Riviera Family King Junior Suite
  • Riviera Family Queen Junior
  • Royal Elite One Bedroom Suite
  • Royal Elite One Bedroom Suite (2 Adults 2 children)
  • Royal Elite One Bedroom Suite (2 Adults 3 children)
  • Royal Elite One Bedroom Suite (3 adults 1 child)
  • Royal Elite One Bedroom Suite (3 adults 2 children)
  • Select Ocean Front Adults only
  • Select Superior Adults Only

Location

  • In Playacar
  • Quinta Avenida - 38 min walk
  • Playa del Carmen Maritime Terminal - 39 min walk

What’s around

Landmarks

  • In Playacar
  • Quinta Avenida - 38 min walk
  • Playa del Carmen Maritime Terminal - 39 min walk
  • Playacar Golf Club - 34 min walk
  • Paseo del Carmen - 36 min walk
  • 3D Museum of Wonders - 2.3 mi / 3.8 km

Getting around

  • Cozumel Intl. Airport (CZM) - 12.4 miles/19.9 km
  • Airport shuttle (surcharge)

At a glance

Size

  • 819 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. This property offers onsite health screenings (PCR screenings for COVID-19) at no charge for bookings of 7 nights or more. Health screenings (rapid antigen screenings for COVID-19) are available at no charge for US citizens.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club (ages 2 - 18)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • 9 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • 2 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Free bicycles on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 7
  • Year Built - 2004
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 2 and 18 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Free bicycles on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Sandos Playacar Beach Resort All Inclusive Playa del Carmen
  • Sandos Resort
  • Sandos Playacar Beach Resort All Inclusive Playa del Carmen
  • Sandos Playacar Beach Playa del Carmen
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos All Inclusive
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Playacar Beach Playa del Carmen
  • Sandos Playacar Beach Resort Spa All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Hotel Sandos Playacar Beach Resort - All Inclusive
  • Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
  • Sandos Playacar All Inclusive
  • Sandos Playacar All Inclusive Playa del Carmen
  • Sandos Playacar All Inclusive All-inclusive property
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Sandos All Inclusive
  • Sandos Playacar Beach Resort Spa All Inclusive
  • Sandos Playacar Beach Resort

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 2100 per person (one way)

Airport shuttle for children between the ages of 1 and 17 costs MXN 880.00 (one-way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MXN 27 per accommodation, per night

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sandos Playacar All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 8 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 9 onsite restaurants. Nearby restaurants include La Coronela (2 mi), Mr. Dog (2.1 mi), and Carnitas Teresita (2.1 mi).
  • Yes, an airport shuttle is available. The charge is MXN 2100 per person one way.
  • Have fun with onsite activities like kayaking, sailing, and archery and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 8 outdoor swimming pools. Sandos Playacar All Inclusive also has 2 swim-up bars, 3 poolside bars, and a nightclub, as well as a sauna, a steam room, and an arcade.
8.0.Very Good.
  • 4.0.Fair

    The property was clean enough but terrible layout. If you have kids, they put you in the back of the resort which is about a 15 min walk to the beach. The food is okay but I’ve definitely had better at other resorts in the area. The a la carts are disappointing. They are more of a buffet style with the mains ordering off a limited menu. None of the bars at the resort offer a drink menu so you’re always trying to figure out what to order. Entertainment was pretty good. Overall I would not stay at this property again.

    Jamie, 4 night family trip, Jan. 10, 2020

    Verified Expedia guest review

  • 6.0.Good

    Where to start on this one. We stayed in the adult portion of the resort in which the rooms were outdated and have seen better days. The overall cleanliness of the room was sub-par. In terms of amenities: Restaurants and Buffet: 3/5 at best. Lots of variety but nothing special. Highly recommend going off the resort to 5th avenue. For the a la carte restaurants, they don’t take reservations which means if you arrive anytime after 7pm be prepared to be told that it’s a 2-2.5hr wait. Buffet has lots of variety but again nothing special. That’s the fall back if all the a la carte restaurants are full. Pool/Beach: 3.5/5. Best part of the resort. Feels newer than the rest of it. Staff works hard to pump out the drinks since it’s all inclusive but the bars are extremely busy as there is usually one person serving per bar. Also, they have reusable cups that aren’t really properly washed at times and look all chewed up. I understand it’s great for the environment but it’s not the greatest perception when receiving a beverage in a dirty/used cup. Out of the two places, I preferred the beach. The only thing that it was missing was someone going around to take drink orders or a bar on the beach. Every time you wanted a drink or water, you had to walk back to the pool. Live shows: 4/5. They have different live shows every night. The productions are rather good and was impressed with the production quality considering its on a resort.

    Matt, 8 night family trip, Dec. 27, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    The beach was stunning!! Wide, powdery sand, very clean, lots of chairs with palm trees placed for those who like shade. The pools were fantastic. The food was fine, not bad at all, just not great.

    6 night family trip, Nov. 30, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Food was excellent. Staff was always eager to please. The resort is very large, and very spread out.

    5 night family trip, Nov. 24, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The only thing that would be better is That the tram should run later than 11:00 pm the resort is huge so if you want to stay out later from the shows than it’s a long way back to walk after you had a few drinks. And if you room is at the front lobby and your at the beach area you can get confused and you just keep walking in circles other than that it is a great resort food was excellent

    7 night family trip, Nov. 23, 2019

    Verified Expedia guest review

  • 4.0.Fair

    -Resort staff hassling us for upselling of tours / time share stuff. We were woken up by the resort staff and on-site Expedia staff 3 times in less than 48hrs of staying here! -The layout is absolutely horrible. Every area either has pools or bars blasting music, or heavy cart/trolley/loading dock traffic -There is no wait staff at the pools or beach There is 1 bartender per bar, even at the Disco at night, no matter how busy it was -No drink menus at any of the bars -No shot glasses -The drinks are incredibly watered down -The room service menus were a joke -Leaf blowers going at 8am -There’s about 2-3 soundtracks playing the same 15-20 songs on repeat across the entire resort We didn’t get our mini fridge restocked once -No pens/paper in the room -Huge gap in doorway at bottom and side of the door– so you can hear everything and everything in the hallways carries and echos very badly -General rundown state (see pictures) even though our room was one of the updated ones. Apparently all the family section rooms have been updated, but they still look like they were done about 10 years ago. -Our nightstand alarm clock didn’t work… The reason? The source power cord was cut and had electrical tape over it -The bathtub was disgusting -The TV’s are about 32” flatscreens All in all, the poor design of the resort and the general noiseness is what will prevent us from ever considering another Sandos resort. I’d say this was more of a 3star then a 4star.

    8 night family trip, Nov. 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    This resort was absolutely amazing. The rooms were nice and air conditioned. The amenities were great. The staff were beyond lovely and the facilities were awesome. Loved the swim up bars. Loved the beach front activities and relax area. There are shows on every night which are stunning and the in house spa was a dream. The walk from the upper section down to the beach can be a bit far for some but the use of the daily shuttle service was great when we were too tired to walk. Lastly the restaurants on site as well as the cupcake cafe was everything and more. Great great place. Would definitely recommend.

    7 night family trip, Oct. 21, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    I didn't like that my bathroom door was unable to close, when I informed the reception someone came up had a look and nothing was done a out it.

    Frezze, 7 night family trip, Sep. 7, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    We really liked the golf cart service’s. If we had to wait, it wasn’t too long. Staff were always friendly. We really enjoyed the different resturant option’s, always something different. Same with the buffet, lots of options so both of our craving’s were met; never went to bed hungry. Loved the complimentary bottle of champagne and tequila. We also LOVED that there was lunch “shacks” (hot dogs, hamburgers) at almost every pool, very convenient. Occasionaly the Brazilian steak house and Argentinian steak house salad options were spares... meeting the lettuce needs to be monitored properly.

    7 night romance trip, Mar. 9, 2019

    Verified Expedia guest review

  • 6.0.Good

    Lots of activities to do. Rooms are not in great shape. Long walk from the family section to any activities. Mostly caters to elite members

    9 night trip, Dec. 1, 2018

    Verified Expedia guest review

See all 840 reviews