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Sandos Caracol Eco Resort - All Inclusive

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Aerial view
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
3 outdoor pools, pool umbrellas, sun loungers

Overview of Sandos Caracol Eco Resort - All Inclusive

Sandos Caracol Eco Resort - All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Gran Coyote Golf

7.0/10 Good

1,095 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 poolside bars
  • 9 bars/lounges
  • Full-service spa
  • 3 outdoor pools and 5 spa tubs
  • Free water park
  • Nightclub
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
Feel at home
  • Children's pool
  • Children's club
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • On the beach
  • Mamitas Beach - 20 min drive
  • Playa del Carmen Main Beach - 21 min drive
  • Quinta Avenida - 12 min drive
  • Tres Rios Ecopark - 20 min drive
  • Playa del Carmen Maritime Terminal - 26 min drive
  • Playacar Golf Club - 31 min drive
  • Maroma Beach - 26 min drive
  • Xplor Theme Park - 28 min drive
  • Xcaret Eco Theme Park - 31 min drive
  • Ferry to Cozumel - 35 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.5 miles/20.1 km
  • Airport shuttle (surcharge)

Restaurants

  • Arezzo - 11 min walk
  • Los Murales - 12 min walk
  • Koh Thai - 17 min walk
  • La Brasserie - 17 min walk
  • Coco's Cabanas - 6 min drive

About this property

Sandos Caracol Eco Resort - All Inclusive


Property Location
Located in Playa del Carmen, Sandos Caracol Eco Resort - All Inclusive is by the ocean, within a 10-minute drive of Grand Coral Golf Riviera Maya and Quinta Avenida. This 4-star property is 4.9 mi (8 km) from Quinta Alegría Shopping Mall and 5.1 mi (8.2 km) from Central Square.

Rooms
Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a nightclub. Additional amenities at this property include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 10 bars/lounges, or 2 poolside bars.


Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

Dutch, English, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

At a glance

Hotel size

  • 956 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 9 restaurants
  • 9 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee/tea in a common area
  • Room service
  • Snack bar/deli

Traveling with children

  • Children's club
  • Free water park access
  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Ecotours
  • Hiking/biking trails
  • Scooter/moped rentals
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Shopping
  • Pool table
  • Golfing nearby
  • Skydiving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 18 holes of golf
  • 3 outdoor pools
  • Free water park
  • Full-service spa
  • Nightclub
  • 5 spa tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Wheelchair-accessible parking
  • Upper floors accessible by stairs only

Languages

  • Dutch
  • English
  • Italian
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Toilet paper

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Spa

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Eco Resort - All Inclusive offer free cancellation for a full refund?
Yes, Sandos Caracol Eco Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sandos Caracol Eco Resort - All Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Sandos Caracol Eco Resort - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Sandos Caracol Eco Resort - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Sandos Caracol Eco Resort - All Inclusive?
Yes, there's free self parking.
Is airport shuttle service offered by Sandos Caracol Eco Resort - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Sandos Caracol Eco Resort - All Inclusive?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Sandos Caracol Eco Resort - All Inclusive and nearby?
Have fun with onsite activities like kayaking, parasailing, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, basketball, and ecotours. Indulge in a treatment at the spa and soothe your senses in one of the 5 spa tubs. Sandos Caracol Eco Resort - All Inclusive also has 2 poolside bars, 9 bars, and a nightclub, as well as a sauna, a steam room, and a garden.
Are there restaurants at or near Sandos Caracol Eco Resort - All Inclusive?
Yes, there are 9 onsite restaurants. Nearby restaurants include Arezzo (11-min walk), Los Murales (12-min walk), and Fonda Argentina (3.2 mi).
Does Sandos Caracol Eco Resort - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sandos Caracol Eco Resort - All Inclusive like?
Sandos Caracol Eco Resort - All Inclusive is located a short 9-minute walk from Playa Xcalacoco.

Overall score and ratings

7.0

Good

7.9/10

Cleanliness

7.5/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.5/10

Eco-friendliness

6/10 Good

David Michael, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Awesome
Zadys, 3-night trip
Verified Expedia guest review

6/10 Good

The place is very nice and big with many activities to do, all very clean, very tidy. I did not like that you have to get up early to be able to book an activity for the next day and that is for each activity. There was a long queue at the restaurants to get in to eat. As it is too many people for what is available in restaurants.
Maria, 5-night family trip
Verified Expedia guest review

2/10 Poor

Angelica, 4-night trip
Verified Expedia guest review

6/10 Good

Alot of waiting for restaurants before even dine in; even after dine in food takes super long for ala karte restaurants, beach has seaweeds, dirty, property very old, room a/c wasn’t cooling and shower water had no pressure. Places should have timings on them including kids club/ pool/ restaurants etc very hard to know what time it opens
Aniqa, 3-night family trip
Verified Expedia guest review

8/10 Very good

It is great for families because the kids pool is amazing and have a different slides for all the family’s members
Andres, 6-night family trip
Verified Expedia guest review

6/10 Good

katarzyna agnieszka, 7-night trip
Verified Expedia guest review

2/10 Poor

First off, we arrived as a guest for a wedding that was planned there and our stay was for seven days. There were no accommodations from staffing throughout this entire trip. When we arrived at 11:30am we couldn’t even check in to our rooms till 3pm and it was a long travel as well as a hot day they couldn’t even accommodate us with access to our room. Then when we were finally allowed to check in hours later there was no assistance with luggage to our room, they had no elevators so imagine lugging your bags to the second floor it was a HORRIBLE experience. Then on top of it all the shower is the room barely sprayed our water I felt like I was vacationing on one of those tv shows for survival. The food was HORRIBLE AND I MEAN HORRIBLE. I have stayed at many all inclusive hotels and this by far was the worse of the worse. They have these set times for meals and then you have to wait in the heat in line just to get into one of the restaurants which I feel as big as this resort is with all these guest they have to do better. They don’t have no late night food accommodations they cut dinner off super early the. The food they provide were never cooked properly it was either overly cooked or raw. NEVER eat a burger from them it literally was pink in the middle and they tried to tell me it’s the kind of meat NO that is disgusting. Then on top of that the room service took 45mins to and hour by the time you received it at this point you done starved. The workers at the bars were rude
Patrice, 7-night family trip
Verified Expedia guest review

8/10 Very good

Too long line for checking in. Too long for checking out. Hidden charges
Ude, 7-night family trip
Verified Expedia guest review

2/10 Poor

Omg it was nightmare, terrible place to stay ever in my life. The room super dirty, dusty, spiderwebs everywhere. All restaurants terrible food, terrible clean. Super hot because the mangrove the smells was disgusting. Don’t go there never in your life
Paulo, 6-night family trip
Verified Expedia guest review