6/10 Good
29 Jun 2022
Given the wrong type of room
The Good: The hotel was clean and the breakfast and breakfast staff were amazing.
The Not-So-Good: We were a party of 5 and booked a King Studio Suite with a pullout sofa but we were given just a single King room instead. This was after calling multiple times to confirm our reservation. Front desk worker said our room was switched a couple hours before our arrival and that they were completely out of rooms and could not switch us back. One of us ended up sleeping on a rollaway bed and another on the floor. I emailed the GM about the situation and we were while we were compensated for our inconvenience, I never actually received a reply from the GM. This was a nice hotel, but due to the poor service I am hesitant to stay here again.
1-night family trip
Verified Hotels.com guest review