Destination
Guests
All properties in Los Cabos (and vicinity), Baja California Sur, Mexico

Hacienda Encantada Resort & Residences, Los Cabos (and vicinity)

Upscale beach hotel with spa, near Cabo del Sol Golf

  • Free WiFi and free parking
From
$241 CAD

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Outdoor Pool
  • Infinity Pool
  • Infinity Pool
Infinity Pool. Image 1 of 82
1 / 82Infinity Pool
Kilometro 7.3 Carretera Transpeninsular, Los Cabos (and vicinity), 23410, BCS, Mexico
8.6.Fabulous.
  • Loved the views, the whales and the room. The food was good too.

    Mar. 7, 2020

  • The hotel itself was great. The food was good at all the restaurants and the rooms were…

    Feb. 15, 2020

See all 173 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Transportation options
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 222 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 5 restaurants and 4 bars/lounges
  • Full-service spa
  • 2 outdoor pools

For families

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
  • Connecting/adjoining rooms available

What’s around

  • On the waterfront
  • Monuments Beach - 2.5 mi / 4 km
  • Las Viudas Beach - 3.7 mi / 6 km
  • Santa Maria Beach - 4.1 mi / 6.5 km
  • Marina Cabo San Lucas - 8.7 mi / 13.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Executive Room
  • Family Suite
  • Luxury Studio Suite
  • Surprise Room
  • Deluxe Villa, 2 Bedrooms, Ocean View, Poolside
  • Deluxe Villa, 3 Bedrooms, Private Pool, Ocean View

Location

Kilometro 7.3 Carretera Transpeninsular, Los Cabos (and vicinity), 23410, BCS, Mexico
  • On the waterfront
  • Monuments Beach - 2.5 mi / 4 km
  • Las Viudas Beach - 3.7 mi / 6 km

What’s around

Landmarks

  • On the waterfront
  • Monuments Beach - 2.5 mi / 4 km
  • Las Viudas Beach - 3.7 mi / 6 km
  • Santa Maria Beach - 4.1 mi / 6.5 km
  • Marina Cabo San Lucas - 8.7 mi / 13.9 km

Getting around

  • Los Cabos Intl. Airport (SJD) - 38 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 222 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 10 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 5 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Barbecue grills

Things to do

  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Horse riding/rental on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Working away

  • Business center
  • Number of meeting rooms - 3
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 3
  • Year Built - 2007
  • Elevator
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Grab bar - in shower

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • 50-inch plasma TV
  • Premium TV channels
  • DVD player

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Hacienda Encantada Resort & Residences are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Not included
  • Gratuities
  • Taxes

Spa

Holistic Spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Dining

Las Marias Restaurant - Overlooking the ocean and pool, this buffet restaurant serves breakfast only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

La Trajinera Restaurant - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

El Patio - This beach restaurant serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

La Pergola Restaurant - Overlooking the pool, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

Los Riscos Mesquite Grill - This beachfront fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Horse riding/rental on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Small print

Also known as

  • Hacienda Encantada Resort Cabo San Lucas
  • Hacienda Encantada Hotel Cabo San Lucas
  • Hacienda Encantada Resort & Residences Cabo San Lucas
  • Hacienda Encantada Resort
  • Hacienda Encantada Resort & Residences Hotel
  • Hacienda Encantada Resort & Residences Cabo San Lucas
  • Hacienda Encantada Resort & Residences Hotel Cabo San Lucas
  • Hacienda Encantada Resort
  • Hacienda Encantada Resort A La Carte All Inclusive Optional
  • Hacienda Encantada Cabo San Lucas
  • Hacienda Encantada
  • Hacienda Encantada Resort And Spa
  • Hacienda Encantada Hotel Cabo San Lucas
  • Hacienda Encantada Resort & Spa Cabo San Lucas, Los Cabos
  • Hacienda Encantada Resort & Spa Cabo San Lucas Los Cabos
  • Hacienda Encantada Resort Spa

Optional extras

Rollaway beds are available for MXN 270.0 per night

Buffet breakfast is offered for an extra charge of MXN 450 for adults and MXN 231 for children (approximately)

Cribs/Infant beds are available for MXN 270.0 per night

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 1700.00 per vehicle (one-way)

Area shuttle and casino shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 12 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and debit cards. Cash is not accepted. 

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hacienda Encantada Resort & Residences does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 4:00 PM - midnight. Check-out time is 10 AM. Contactless check-out is available.
  • Yes, there are 5 onsite restaurants, featuring alfresco dining, Mexican cuisine, and ocean views. Nearby restaurants include De Cortez Grill and Restaurant (2.2 mi), Cocina del Mar (4.9 mi), and Puerta Vieja Restaurant & Boutique (5 mi).
  • Yes, an airport shuttle is available. The charge is MXN 1700.00 per vehicle one-way.
  • Have fun with onsite activities like horseback riding, volleyball, and beach yoga and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hacienda Encantada Resort & Residences also has 4 bars, a sauna, and a steam room, as well as a picnic area and a garden.
8.6.Fabulous.
  • 2.0.Poor

    The property is gorgeous, the security excellent. The front desk and food service is not reflective of the setting. Extra tips above what I was signing for was being charged, but the worst part was the front desk service when brought to their attention. They were not apologetic for the bills being above what I had signed for and begrudging when I had to insist to get them to adjust out unauthorized extra charges. The front desk service staff need to be trained in accommodating and pleasant conflict resolution service. The room service charge already includes a 15% service charge and when I asked them to take off the extra tips I did not sign for, they said tips are extra and they refused to take off what the waiter decided was a good tip without my authorization. I also asked that because my son is on the autism spectrum when ordering things like a "plain hamburger with no cheese no sauces, no sides, just literally the meat and a bun, they charged the same $20 USD as if we had of ordered full fixings and sides, they refused to adjust those. The little grocery store and gift shop was "out of this world" for prices. Although we understand a "mark up" for convenience on property these prices were outrageous. $10 USD for a bag of chips...$35 USD for a small bottle of sunscreen. So the $40 taxi ride return to Walmart or Costco is worth its weight in gold... Otherwise the property is gorgeous, the service staff (other than the front desk) was pleasant and accomodating.

    Elizabeth, 6 night family trip, Jan. 4, 2020

    Verified Expedia guest review

  • 6.0.Good

    The resort was very quiet when we went and the grounds were beautifully kept. We had our choice of lounge seats at all times which was lovely. The ground level staff were great but with one exception, the higher level staff (e.g. concierge, front desk etc ) showed very poor follow through, a non-clienr centered attitude and an inability to resolve problems. We experienced that ourselves and noticed other guests having the same issues. We paid for the all inclusive but had to repeatedly request our mini bar filled for the first time, could not get reservations at any restaurants that required reservations. We showed up for a lantern festival to find ourselves and several other guests waiting in the dark for something that had been cancelled. Even the concierge was unaware it was cancelled. If you go with children, note the non adult only pools are freezing. The adult only pools was heated to a lovely temperature. The food was quite decent overall. The coffee shop is run by Starbucks so is an additional charge and not included in the all inclusive. Overall, it was an ok stay, could be improved by more responsive staff or staff that at least pretend to care to make your stay enjoyable. The resort itself is quite beautiful. I would be unlikely to stay again however.

    3 night family trip, Dec. 29, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    The property was well planned and easy to get around. Restaurants where excellent and the views from the pools and restaurants where awesome. Very attentive staff and pleasant.

    John, 7 night trip with friends, Nov. 1, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Nice room and pool. Quite large resort. Friensly staff. Food is average so far.

    1 night romance trip, Jan. 4, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Service way too slow

    The property is great but the lack of food changed daily and the bar/food service was extremely slow. 15-20 mins for a drink is a unacceptable. We do understand COVID and they were training a bunch of new staff, but service is pretty simple and they all need more training. Other than that the property is beautiful and we will be back very soon. The food issue is one day they would have something and the next they wouldn’t. A couple of times there wasn’t even quesadillas??? Cheese and tortillas seems pretty simple.

    7 night trip with friends, May 3, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Avoid this place like the plague

    So the hotels.com website says check in is at 3. It’s actually at 4. Upon arrival, my VIP extras had to be verified and this isn’t communicated. I had to have them apply it to the bill at the end. There’s a $5 charge for cleaning and sanitizing per night. On booking they required a deposit. Had to find it in my statement and show them I paid via my bank statement. They hold one night room for incidentals and require you to pay separately at the end of the stay. Minibar wasn’t restocked well. Food almost mediocre at best. Can’t get an Uber off the property. If you have any activities that start before the shuttle runs you have to spend $25 for a taxi. Friends feet were black just walking on the floor in the room. Carts non existent and customer service is horrific. Spa services were overpriced for lack of quality and when there’s a problem they don’t do anything to really solve it. They just ignore you. Our bags were sitting out and never stored upon check in or check out and could have been taken by anyone. Several machines in gym weren’t working. Called to have someone fix and turn on but no one showed. They then ignored calls from the gym. Most calls to reception and concierge are ignored or never answered. That’s not even all. Never again. No thanks.

    Amber, 4 night trip with friends, Apr. 22, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff and the food were amazing, I paid for the all inclusive and could not believe how amazing the food was. I will definetly return to this resort again. Also of note is that they have a free shuttle service to their sister property and back in the marina and was also able to eat and drink there with my plan.

    5 night trip, Feb. 4, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    The Resort was very accommodating and very safe. Staff was exceptional as usual. This is my third time staying at HE and always pleasantly surprised at the constant superb service.

    7 night family trip, Jan. 27, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel and staff were amazing. DISCLAIMER...ensure all-inclusive is a part of your reservation, while the website has it all over, we were hit with a surprise fee at check-in. Marketing is misleading.

    Vanessa, 2 night romance trip, Jan. 15, 2021

    Verified Expedia guest review

  • 6.0.Good

    BEWARE

    Food was okay. Servers at the bar and restaurants were great. Walls are very thin, you can hear everything. Beautiful view. BEWARE THE HOTEL WILL OVER CHARGE YOU AND NOT CALL YOU BACK. I was charged for the first night when booking, then paid the entire stay upon check in (including the first night). When I arrived home the next day and noticed on my credit card bill and receipts, I called 7 times and emailed the hotel with no luck. What happened to the hospitality? Oh they have my money so now they're ignoring me. The hotel is about minutes to downtown. They offer a $5 shuttle to the sister resort in town. Otherwise it's a $25 taxi fee. They do have Uber, but uber cannot pick up at the hotel, only drop off.

    Nithphaphone, 3 night trip, Dec. 27, 2020

    Verified Hotels.com guest review

See all 173 reviews