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Hacienda Encantada Resort & Spa, Cabo San Lucas

4.5 stars4.5 stars
Kilometro 7.3 Carretera TranspeninsularCabo San LucasBCS23410Mexico, 866-299-2910
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Excellent4.4 / 5
  • The first thing you notice at Hacienda Encantada is the incredible view of the Sea of…Jan 29, 2017
  • It was a little confusing when we got there to figure out where the restaurants where etc…Jan 22, 2017
204See all 204 Hotels.com reviews
From 2,785 reviewsTripAdvisor Traveller Rating

Hacienda Encantada Resort & Spa, Cabo San Lucas

Hotel Info: 866-266-9798

from $307 CAD
  • Encanto Ocean View Studio
  • Family Suite
  • Encanto Ocean View Two Bedroom
  • Encanto Ocean View 3 Bedroom
  • Encanto Ocean View Penthouse 4 bedroom
  • Luxury Suite with Ocean or Garden View
  • Master Suite, 1 Bedroom
  • Suite
  • with AC
  • Three Bedroom Private Villa

At a glance

Key facts

Hotel size

  • This hotel has 222 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 10 AM
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Offsite

  • Casino shuttle *

  • Area shuttle within 15 km *

Other information

  • All-inclusive rates available

Also known as

  • Hacienda Encantada Resort Cabo San Lucas
  • Hacienda Encantada Resort
  • Hacienda Encantada Cabo San Lucas
  • Hacienda Encantada
  • Hacienda Encantada Resort And Spa
  • Hacienda Encantada Hotel Cabo San Lucas
  • Hacienda Encantada Resort & Spa Cabo San Lucas, Los Cabos
  • Hacienda Encantada Resort & Spa Cabo San Lucas Los Cabos
  • Hacienda Encantada Resort Spa

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 18 years old are not allowed in the health club, fitness facility, or spa tub without adult supervision.

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 12 years old are not allowed in the spa.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for MXN 270 per night

Cribs/Infant beds are available for MXN 270 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

WiFi is available in guestrooms for MXN 180.00 per day (rates may vary)

Area shuttle and casino shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 5 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • 24-hour room service
  • Barbecue grills
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Beach towels
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
  • Steam room
  • Sauna
Working away
  • Business center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built 2007
  • Elevator/lift
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • Plasma TV
  • Satellite TV channels
  • DVD player
Stay connected
  • WiFi (surcharge)
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Entertainment
  • Onsite entertainment and activities

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
All-inclusive room rates at Hacienda Encantada Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Not included
  • Golf green fees
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Tennis racquets
  • Windsurfing equipment
  • Premium food items
  • Premium and/or non-domestic beverages
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Bartending
  • Cooking
  • Language
  • Water fitness

Spa

Holistic Spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Las Marias Restaurant - Overlooking the ocean and pool, this restaurant serves breakfast only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

El Patio - This beach restaurant serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

La Pergola Restaurant - Overlooking the pool, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Los Riscos Mesquite Grill - This beachfront fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

La Trajinera Restaurant - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Hacienda Encantada Resort & Spa, Cabo San Lucas’s small print

Also known as

  • Hacienda Encantada Resort Cabo San Lucas
  • Hacienda Encantada Resort
  • Hacienda Encantada Cabo San Lucas
  • Hacienda Encantada
  • Hacienda Encantada Resort And Spa
  • Hacienda Encantada Hotel Cabo San Lucas
  • Hacienda Encantada Resort & Spa Cabo San Lucas, Los Cabos
  • Hacienda Encantada Resort & Spa Cabo San Lucas Los Cabos
  • Hacienda Encantada Resort Spa

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 18 years old are not allowed in the health club, fitness facility, or spa tub without adult supervision.

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 12 years old are not allowed in the spa.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for MXN 270 per night

Cribs/Infant beds are available for MXN 270 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

WiFi is available in guestrooms for MXN 180.00 per day (rates may vary)

Area shuttle and casino shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 204 reviews

Hacienda Encantada Resort & Spa, Cabo San Lucas
Excellent4.0 / 5
getaway to Los cabos
been to cancun in comparison los cabos much more quiet and has better authentic mexican food. found exertions to be very pricey ex: $95 usd for snorkeling 3 hr trip. the hotel is great fernan makes the place so much fun and you better play watervolley with him or else hahah! check in and check out are some of the best I've ever experienced worldwide. Canada really needs to step up because our local customer service is not comparable. like I said food is amazing we ate at every restaurant all were on par with 5 star dining in Canada. I'm a foody so it's super important. we bought the all inclusive option I'd highly recommend it! view is amazing go in January while humpback and blue whales are there you can watch them breach the sea of Cortez over breakfast! amazing in my opinion one of the most perfect beach sunsets to get engaged during <3! we will return. the villas are spectacular I wish they took our inquiry a bit more seriously when we asked about purchasing one the tour was lack luster even though we expressed interest in purchasing outright.
7 night romance trip
Hacienda Encantada Resort & Spa, Cabo San Lucas
Excellent4.0 / 5
Stay away from all inclusive
Amazing resort but paid for all inclusive and with the poor service it really made it hard to make it worthwhile... some of the bartenders at the pool would seem to go out of their way to not acknowledge you, even though your drink will be empty for 15 minutes..
4 night family trip
Hacienda Encantada Resort & Spa, Cabo San Lucas
Fair2.0 / 5
Disappointing service, not luxury all-inclusive!
We selected Hacienda Encantada because it was child friendly. We were traveling with family members who have a baby. All around, the service was disappointing. When we first arrived, we were herded into the check-in area and greeted with margaritas, which was nice. Someone took our name and said we would be checked in shortly - it seemed like we were forgotten. When we checked into our room, it had an awful smell - like damp mildew. We found odor eliminators under the dressers, but they weren't helping. My biggest complaint is that this was advertised as an all-inclusive. However, room service wasn't included (they offer it at 40% off), and all of the restaurants closed by 10pm. There was also a mini-mart, but that closed at 10pm as well. So if you wanted late night snacks, you were on your own. Also, service was incredibly slow. Our first night, we had a 45 minute wait for our reservation. Dinner was over a 2 hour ordeal for 2 people. Throughout our stay drink and food service was slow as well - we waited over 30 minutes on multiple occasions for a drink order. And we were required to sign for every order, even though we had an all-inclusive plan. On a positive note, the views of the ocean from the property are beautiful. We made the best of the trip and enjoyed the views/sunshine and time with family. But definitely would not recommend this resort if you are looking for top notch service and true all-inclusive accommodations.
3 night family trip
Hacienda Encantada Resort & Spa, Cabo San Lucas
Good3.0 / 5
DO NOT PURCHASE ALL-INCLUSIVE!!!
THEY COULD NOT FIND OUR RESERVATION WHEN CHECKING IN. (DO NOT BOOK THROUGH 2ND PARTY) DO NOT PURCHASE ALL-INCLUSIVE. DEFINITELY NOT WORTH IT. THE FEE COST MORE THAN OUR STAY HERE. *NOT A LOT OF PLACES TO EAT. NICE WRKRS..SMWHAT ATTENTIVE...BUT DEFINITELY "UNDER-STAFFED. NO KIDS CLUB/OR ACTIVITY PROGRAM FOR KIDS. NO NIGHTLY ENTERTAINMENT (SHOWS). NO BEACH. UNLESS U LIKE SWIMMING ON TOP OF HUGE ROCKS. A LOT OF CONSTRUCTION GOIN ON. *SAVED $800 BY NOT GETTING ALL-INCLUSIVE.
3 night family trip
Hacienda Encantada Resort & Spa, Cabo San Lucas
Outstanding5.0 / 5
Great Vacation!!
We had a wonderful trip to Hacienda Encantada, and the all inclusive is a must. The resort was so quiet and peaceful. The food was fresh and tasty. We enjoyed great service from the entire staff, especially Salvador at the pool bar, and Nery, who was always willing to go the extra mile no matter what we needed. The resort was very well maintained and the grounds and view were beautiful. If you have a chance, be sure to participate in the Temazcal sweat lodge ceremony they do on Fridays. We sweated buckets but left totally relaxed. If I had two areas for improvement they would be as follows: 1- The all-inclusive was a bit cumbersome. Unlike other all-inclusive resorts we had to sign a check at the end of each meal or after ever few rounds of drinks. Also, there were some drinks and food not included in the all-inclusive package, so we were left wondering what we'd be billed for at the end of the trip. Thankfully, that pretty much ended up being nothing, and the all-inclusive is still VERY worth it. 2- As part of our package, we were able to visit the sister resort (Marina Fiesta) and get free reservations at their restaurants for dinner. It was pretty clear that they were only begrudgingly serving us, and that we were less than appreciated guests. However, the food was still good and the experience was fine. All in all, DEFINITELY stay at this resort and DEFINITELY go all-inclusive. You'll love it!
6 night romance trip

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Hacienda Encantada Resort & Spa, Cabo San Lucas

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