Palace Downtown

Photo gallery for Palace Downtown

Primary image
Outdoor pool, open 7:00 AM to 7:00 PM, cabanas (surcharge)
Minibar, in-room safe, blackout drapes, soundproofing
Minibar, in-room safe, blackout drapes, soundproofing
View from room

Overview of Palace Downtown

VIP Access

Palace Downtown

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near Dubai Fountain

9.4/10 Exceptional

990 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is CA $365
Price available on 08/03/2022
Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Dubai
  • Souk al Bahar - 2 min walk
  • Dubai Fountain - 5 min walk
  • Dubai Aquarium & Underwater Zoo - 17 min walk
  • Dubai Mall - 19 min walk
  • Burj Khalifa - 19 min walk
  • Sheikh Zayed Road - 23 min walk
  • City Walk - 39 min walk
  • Dubai International Financial Centre - 42 min walk
  • Dubai Water Canal - 2 min drive
  • Dubai Opera - 3 min drive

Getting around

  • Dubai Intl. Airport (DXB) - 24 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 43 min drive
  • Al Maktoum Intl. Airport (DWC) - 48 min drive
  • Burj Khalifa - Dubai Mall Station - 25 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

About this property

Palace Downtown

Putting you within a 10-minute drive of Burj Khalifa and Dubai Fountain, Palace Downtown offers an airport shuttle (available 24 hours) for AED 400 per vehicle. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, aromatherapy, or hydrotherapy. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a health club. Fellow travelers love the breakfast and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 242 rooms

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Check-in is 2 PM on December 31 to avoid temporary road closures.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle*
  • Shopping center shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Taking the kids

  • Children stay free
  • Children's pool
  • Lifeguard on site

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (18299 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • In-room accessibility

Languages spoken

  • Arabic
  • Bulgarian
  • English
  • Filipino
  • French
  • Hindi
  • Russian

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Free toiletries
  • Hair dryer

Stay connected

  • Free newspapers
  • Free WiFi and wired Internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: AED 500 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of AED 160 per person (approximately)
  • Airport shuttle service is offered for an extra charge of AED 400 per vehicle (one-way, Maximum occupancy 3)
  • Area shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for AED 350.0 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 7:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.5/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.3/10

Property conditions & facilities

9.0/10

Eco-friendliness

4/10 Fair

Disappointing Service
We stayed in 4 different properties in Dubai. Unfortunately their service was the worst. We had issues with our air conditioning and it took 4 requests before a technician came. Afterwards a manager never followed up. In general their service did not compare to the other hotels we stayed at. The location was great though.
Robin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous fountain views from your room.
Fabulous fountain views from the comfort of your room. Excellent service.
Sikander, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect
haya, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome
Absolutely beautiful hotel and staff. Very well located… only a short stroll to the Dubai mall and Burj. Shout out to the very helpful Sidu on reception. So pleased we stayed there and will definitely be back!
Joseph, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Charlie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

haitham, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Exceptional
This is an exceptional hotel. The location is excellent for exploring downtown Dubai. We had a fountain view suite which was very spacious and comfortable for a family of 4. It was quite a treat to watch the fountains at night from our balcony. The pool area is fantastic and run very efficiently by the staff. The lobby is beautiful and the restaurant settings are just amazing. What really made this hotel experience for us was the exceptional service we received throughout our stay in every area of the hotel. I cannot speak highly enough of the staff. What r
4-night family trip
Verified Hotels.com guest review

6/10 Good

Service was awful
Meshari, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it clean and Sonia was amazing will come back
Yacine, 3-night trip
Verified Expedia guest review

8/10 Very good

Ayman, 2-night trip
Verified Expedia guest review