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Porta Hotel del Lago

Photo gallery for Porta Hotel del Lago

View from property
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Basic Suite, Lake View | Balcony

Overview of Porta Hotel del Lago

UNESCO Sustainable Travel Pledge

Porta Hotel del Lago

3.5 star property
Lakefront hotel in Panajachel with outdoor pool and restaurant

8.2/10 Very good

571 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is CA $169
Price available on 03/09/2023
Map
2a Avenida 06-17 Zona 2, Panajachel, Solola

Room options

About this area

Getting around

  • La Aurora Intl. Airport (GUA) - 120 min drive
  • Quetzaltenango (AAZ-Los Altos) - 128 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Deli Jasmín Restaurante - 3 min walk
  • Restaurante El Bistro - 4 min walk
  • Tuscani - 4 min walk
  • Sunset Cafe - 4 min walk
  • Restaurante Hana - 7 min walk

About this property

Porta Hotel del Lago

A great choice for a stay in Panajachel, Porta Hotel del Lago features a free kids' club and offers an airport shuttle (available 24 hours) for GTQ 1600.00 per person. Guests can indulge in massages or hydrotherapy, then grab a bite to eat at the restaurant. An outdoor pool, a poolside bar, and a fitness center are other highlights. Fellow travelers say good things about the helpful staff and bar.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 100 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 22 lbs per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • 4 meeting rooms
  • Conference center (4725 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Umbrellas
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally-sourced
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Water dispenser

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch TV
  • Premium cable channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • LED light bulbs

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages. A variety of treatment therapies are provided, including hydrotherapy.

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately GTQ 60.00–100.00 for adults, and GTQ 40–100 for children
  • Airport shuttle service is offered for an extra charge of GTQ 1600.00 per person (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GTQ 200.00 per pet, per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>This property uses a grey water recycling system and eco-friendly cleaning products. </p><p>Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Frequently asked questions

Does Porta Hotel del Lago offer free cancellation for a full refund?
Yes, Porta Hotel del Lago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Porta Hotel del Lago?
As of 8 Feb 2023, prices found for a 1-night stay for 2 adults at Porta Hotel del Lago on 9 Mar 2023 start from CA $169, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Porta Hotel del Lago?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Porta Hotel del Lago?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Porta Hotel del Lago?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of GTQ 200.00 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Porta Hotel del Lago?
Yes, there's free self parking. Electric vehicle charging is available.
Is airport shuttle service offered by Porta Hotel del Lago?
Yes, an airport shuttle is available. The charge is GTQ 1600.00 per person one-way.
What are the check-in and check-out times at Porta Hotel del Lago?
You can check in from 3 PM - midnight. Check-out time is 11:00 AM.
What is there to do at Porta Hotel del Lago and nearby?
Have fun with activities like cycling, boat tours, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Porta Hotel del Lago also has a sauna and a fitness center, as well as a garden.
Are there restaurants at or near Porta Hotel del Lago?
Yes, there's an onsite restaurant. Nearby restaurants include Deli Jasmín Restaurante (3-min walk), Restaurante El Bistro (4-min walk), and Tuscani (4-min walk).
Does Porta Hotel del Lago have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Porta Hotel del Lago like?
Porta Hotel del Lago is a short 15-minute walk from Panajachel Municipal Market and 4 minutes' walk from La Galeria. Travelers say this hotel is in a good location.

Reviews

8.2

Very good

8.7/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.9/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Exceptional

DEBRA, 3-night trip
Verified Hotels.com guest review

8/10 Very good

JUNE, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Nice Stay and Service
Beautiful lake view, breakfast buffet excellent, service excellent, parking a little hard to park, very close to downtown, jacuzzi to short time only 20 minutes and with appointments only, don't provide towels.
Sylvia, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Great view of the lake and centrally located besides that the property is very dated. Needs a complete makeover.
Verified Expedia guest review

10/10 Exceptional

Beautiful view, clean, modern, live music weekends, bar, delicious food, staff very professional and friendly . We will be back with the family! Best place to stay in Panajachel !
Claudia, 9-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very clean and safe.GREAT LOCATION.
James, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

3 Night Stay
Great place to stay in Panajachel. Views are incredible. Great water pressure, friendly staff & the restaurant is reasonably priced with good food. We have stayed here several times over the years and we will return.
Gregory S, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Family Reunion
We loved our stay at the Porta Hotel. The views were incredible and they treated us with kindness and professionalism.
Gregory S, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

WE LIKED THE VIEW. WE DID NOT LIKE THE FACT THAT FOR 2 DAYS WE TOOK COOL SHOWERS BECAUSE THERE WAS NO HOT WATER WE REPORTED AND THEY DID NOTHING.
Maria, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel and the prices are very good
Amilcar R, 1-night trip
Verified Expedia guest review