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All properties in Isla Mujeres, Quintana Roo, Mexico

Isla Mujeres Palace Couples Only All Inclusive Resort, Isla Mujeres

Adults-only beachfront property with spa, near Garrafon Natural Reef Park

  • Free full breakfast, free WiFi, and free parking
From
$381 CAD

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  • Isla Mujeres Palace Couples Only All Inclusive Resort, Isla Mujeres
  • Isla Mujeres Palace Couples Only All Inclusive Resort, Isla Mujeres
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  • Isla Mujeres Palace Couples Only All Inclusive Resort, Isla Mujeres
Isla Mujeres Palace Couples Only All Inclusive Resort, Isla Mujeres. Image 1 of 52
1 / 52Isla Mujeres Palace Couples Only All Inclusive Resort, Isla Mujeres
9.0.Superb.
  • You couldn’t swim in the water on the beach. Terrible sea grass everywhere that really…

    Nov. 23, 2019

  • I liked : Courteous smiling staff Beautiful clean room Beach Pool restaurant Value No…

    Nov. 17, 2019

See all 127 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Walkable
Dining options
Transportation options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 62 smoke-free guestrooms
  • Daily housekeeping
  • Marina
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa

What’s around

  • On the beach
  • Dolphin Discovery - 27 min walk
  • Garrafon Natural Reef Park - 1 min walk
  • Mundaca House - 2 min walk
  • Costa Occidental de Isla Mujeres National Park - 3 min walk
  • Tortugranja Turtle Farm - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed Pool View, FLEX CANCELLATION
  • Honeymoon Suite, FLEX CANCELLATION
  • Deluxe Room Garden View, FLEX CANCELLATION
  • Deluxe Room, 1 King Bed Ocean View, FLEX CANCELLATION

Location

  • On the beach
  • Dolphin Discovery - 27 min walk
  • Garrafon Natural Reef Park - 1 min walk

What’s around

Landmarks

  • On the beach
  • Dolphin Discovery - 27 min walk
  • Garrafon Natural Reef Park - 1 min walk
  • Mundaca House - 2 min walk
  • Costa Occidental de Isla Mujeres National Park - 3 min walk
  • Tortugranja Turtle Farm - 6 min walk
  • Shark Beach - 8 min walk
  • Capitán Dulché Museum - 12 min walk
  • Parque de los Suenos - 16 min walk
  • Joysxee Floating Bottle Island - 19 min walk
  • Crayola House - 23 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 107 min drive
  • Airport shuttle (surcharge)
  • Free ferry terminal shuttle

At a glance

Size

  • 62 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*
  • Free ferry terminal shuttle*

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Smoke-free property
  • Caters to adults only
*See small print for additional details or extra charges

At the property

Food and drink

  • Free full breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Free bicycles on site
  • Ecotours on site
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Ecotours nearby
  • Sailing nearby
  • Windsurfing nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2007
  • Elevator
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • In-room accessibility

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 47-inch Smart TV
  • Premium TV channels
  • IPod docking station

Stay connected

  • Free WiFi
  • Free long-distance calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling
  • Snorkeling excursions

Land activities
  • Bicycling
  • Fitness facilities

Lessons/classes/games
  • Bartending
  • Language

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Spa/beauty facilities and services

Spa

Awe-Spa has 3 treatment rooms including rooms for couples. Services include hot stone massages and massages.

Dining

Azul Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Lobby Bar - This lobby lounge overlooks the ocean. Open daily.

Pool and Snack Area - Onsite diner. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Marina on site
  • Free bicycles on site
  • Ecotours on site
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site

Nearby

  • Ecotours nearby
  • Sailing nearby
  • Windsurfing nearby

Small print

Also known as

  • Isla Mujeres Palace Couples All Inclusive Resort
  • Isla Mujeres Palace Couples All Inclusive
  • Palace Couples All Inclusive
  • Isla Mujeres Couples Inclusiv
  • Palace Couples Only All Inclusive Resort
  • Palace Resort Isla Mujeres
  • Isla Mujeres Palace Couples All Inclusive Resort
  • Isla Mujeres Palace Couples All Inclusive
  • Palace Couples All Inclusive

Optional extras

Airport shuttle service is offered for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Isla Mujeres Palace Couples Only All Inclusive Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring international cuisine, garden views, and poolside dining. Nearby restaurants include Basto's Grill (7-min walk), Limon (8-min walk), and Soggy Peso (2 mi).
  • Yes, an airport shuttle is available.
  • No, this property doesn't have a casino, but PlayCity Casino (7.4 mi) and Royal Yak Casino and Sports Book (8 mi) are both nearby.
  • Have fun with onsite activities like kayaking, snorkeling, and volleyball. Additional recreation onsite includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Isla Mujeres Palace Couples Only All Inclusive Resort also has a 24-hour fitness center and spa services, as well as a garden.
9.0.Superb.
  • 8.0.Very Good

    Liked that it was clean and quiet. All staff were very pleasant. Food was delicous and the room was great. Its an Ocean front property. The Ocean there is calm.

    5 night family trip, Nov. 12, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    couples retreat

    really beautiful spot on Isla superbly decorated with attention to detail. Sparkling clean with friendly staff

    Shannon, 3 night romance trip, Sep. 20, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The moment you step into palace resort you are welcomed with care and love. The staff are outstanding and find ways to spoil you. Alejandra arranged special room decoration for my wife and i. Martin the scuba driver intructor was patient with me and my wife (it was our first time scuba diving) martin the chef deserves 5 stars for his attention to detail, the food is amazing. The servers are extraordinary people whom care for us, literally i dont have enough space to write everyone name but ALL were amazing! This place is beyond our expectation. Im grateful that i can treasure these wonderful memories. I highly recommend it.

    4 night romance trip, Aug. 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    My husband and I loved our stay at Isla Mujeres Palace. The resort is quiet and serene, and a great place for couples to stay and relax. The staff were phenomenal, very accommodating and very kind. The resort is kept immaculately clean, our room was cleaned thoroughly everyday and everything is kept at a very high standard. A big concern I have going to resorts is being able to eat. Having allergies and a pretty strict diet, this resort was AMAZING for food. I even had a staff member take the time to make special requests to the kitchen for food so I could eat something new everyday for lunch that fit within my diet and wasn't just a standard dish. This made my stay incredibly pleasant as I could fully relax without worrying about getting sick from my meals. I have already recommended this resort to a few friends with similar allergies as I know they will have a similar experience. The staff here are amazing. Couldn't say more pleasant remarks about them. If you want to be well taken care of, this is the resort to go to. They will ensure that your stay is as relaxing as possible and will provide anything you need. I would definitely recommend staying here to anyone looking for a great resort experience.

    MM.Laton, 7 night romance trip, Aug. 4, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great resort - very relaxed and quiet, good food (for a resort), lots of chairs and loungers - first class would go back

    4 night romance trip, Mar. 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Isla Mujeres Palace is a gem of what I would call a boutique all inclusive. Supreme attention to detail, lovely little white sand beach, superb service, Cusine, hotel rooms (clean as you've never seen in Mexico) and huge bathtubs with fancy, high-end products, ideal for relaxing in your room after relaxing on the beach all day. I have travelled to Mexico 12 times (it is one of my favourite warm destinations) and this hotel is the BEST hotel I have ever had the privilege to stay. If you want to relax and enjoy life, go here. If you want to meet beautiful Mexican people who are trained so well, you wonder if you were ever treated as well at any hotel you've visited in your lifetime. For spa goers: had the hot stone massage - great. The pedicure I had was relaxing and the conversation with Natividad, a highly experienced and kind lady, was so very pleasant. The spa is 5*****. For divers: Martin Ortiz, who works on-site is wonderful. He is great for beginner divers or for those who wish to do a lesson (this man will teach you to dive 'right' from the start) and for experienced divers, he's only helpful and very hand-off, but always present. Superb dives with plenty of coral + fish and the underwater museum is eerie and beautiful. As the highly professional service of the staff and especially the servers are a large part of why this was such an epic vacation, I include their names below...bravo: Augustin, Iran, Moises, Pablo, Pedro, Macedonio, Francisco, Mateo.

    RuinHuntress, 12 night trip with friends, Dec. 11, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Absolutely amazing. Staff was top notch, a-la-carte all inclusive which is so nice! Food and drinks were amazing. Ceviche bar was our special lunch spot. Christian, Luis and Joel were always there for us with genuine smiles. Couples massage highly recommended. Cant wait to return to the Palace next year!

    7 night trip, Nov. 26, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Wonderful

    wonderful couples only resort. Not too busy and great service. Pilar in Guest Service and David at the front desk in particular. We will definitely go back. Excellent food

    Signy, 3 night romance trip, Oct. 28, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Isla Mujeres Palace is certainly a palace. The resort is well kept, the food is 5 star and the staff is beyond 5 star

    7 night trip, Oct. 20, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Perfect place for a couple’s holiday

    Our trip was so wonderful. Since we didn’t have a lot of time (just 3 nights) we decided to remain at the resort rather than venture out into the island - though we heard from other guests that the whole island is great. The beach was stunning. The swim up pool was so fun. The food was incredible. The bed was so comfy. Couldn’t hype this place up enough. Great for a couple who wants to enjoy themselves but isn’t trying to get rowdy. (The beach club next door is for the rowdy folks.)

    Liza, 3 night trip, Apr. 23, 2021

    Verified Hotels.com guest review

See all 127 reviews