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Candlewood Suites Polaris, an IHG Hotel

Photo gallery for Candlewood Suites Polaris, an IHG Hotel

Exterior
Indoor spa tub
Indoor pool
Studio Suite, 1 Queen Bed | Pillowtop beds, desk, blackout drapes, iron/ironing board
Room amenity

Overview of Candlewood Suites Polaris, an IHG Hotel

Candlewood Suites Polaris, an IHG Hotel

2.5 star property
Suburban hotel in Polaris with indoor pool and 24-hour fitness

7.8/10 Good

908 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Kitchen
The price is CA $151
Price available on 03/10/2023
Map
8515 Lyra Dr, Columbus, OH, 43240

Room options

About this area

What's nearby

  • In Polaris
  • Columbus Zoo and Aquarium - 19 min drive
  • Easton Town Center - 14 min drive
  • Historic Crew Stadium - 15 min drive
  • Ohio State University - 19 min drive
  • Ohio Expo Center and State Fair - 12 min drive
  • Greater Columbus Convention Center - 18 min drive
  • Nationwide Arena - 19 min drive
  • Schottenstein Center - 19 min drive
  • Ohio Stadium - 20 min drive

Getting around

  • John Glenn Columbus Intl. Airport (CMH) - 19 min drive

Restaurants

  • Texas Roadhouse - 4 min walk
  • Carrabba's Italian Grill - 4 min walk
  • BJ's - 8 min walk
  • Mimi's Cafe - 8 min walk
  • Mitchell's Steakhouse - 9 min walk

About this property

Candlewood Suites Polaris, an IHG Hotel

Candlewood Suites Polaris, an IHG Hotel is a great choice for a stay in Columbus. For a workout, you can visit the 24-hour fitness center or go for a morning swim at the indoor pool. Fellow travelers love the overall value and quiet guestrooms.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 122 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (3 per room, up to 80 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi and wired Internet access in public areas

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Barbecue grills

Traveling with children

  • Grocery/convenience store

Working away

  • 24-hour business center
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2006
  • Safe-deposit box at front desk
  • Picnic area
  • 24-hour fitness center
  • An indoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Raised toilet seat
  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • DVD player
  • LED television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Pillowtop mattress
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free local calls

Food and drink

  • Full-sized refrigerator/freezer
  • Freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes, and utensils
  • Dishwasher
  • Ice maker

More

  • Weekly housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Service fee: USD 100 per accommodation, per stay

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 150.00 per stay
  • Pets are allowed for an extra charge of USD 150.00 per accommodation, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Candlewood Polaris
Candlewood Suites Polaris
Candlewood Suites Polaris Columbus
Candlewood Suites Polaris Hotel
Candlewood Suites Polaris Hotel Columbus
Candlewood Columbus
Candlewood Suites Polaris Columbus, Ohio
Columbus Candlewood Suites
Candlewood Suites Polaris Aparthotel Columbus
Candlewood Suites Polaris Aparthotel
Candlewood Suites Columbus

Frequently asked questions

Does Candlewood Suites Polaris, an IHG Hotel offer free cancellation for a full refund?
Yes, Candlewood Suites Polaris, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Candlewood Suites Polaris, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Candlewood Suites Polaris, an IHG Hotel?
Yes, there's an indoor pool.
Are pets allowed at Candlewood Suites Polaris, an IHG Hotel?
Yes, pets are welcome, with a limit of 3 per room and maximum weight of 80 lbs per pet. There's a charge of USD 150.00 per accommodation, per stay, and there's also a deposit of USD 150.00 per stay. Service animals are exempt from fees.
Is parking offered on site at Candlewood Suites Polaris, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Candlewood Suites Polaris, an IHG Hotel?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM. Contactless check-out is available.
What is there to do at Candlewood Suites Polaris, an IHG Hotel and nearby?
Candlewood Suites Polaris, an IHG Hotel has an indoor pool and a 24-hour fitness center, as well as a picnic area.
Are there restaurants at or near Candlewood Suites Polaris, an IHG Hotel?
Yes. Nearby restaurants include Texas Roadhouse (4-min walk), Carrabba's Italian Grill (4-min walk), and BJ's (8-min walk).
Does Candlewood Suites Polaris, an IHG Hotel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware, and an ice maker.
What's the area around Candlewood Suites Polaris, an IHG Hotel like?
Candlewood Suites Polaris, an IHG Hotel is a short 12-minute walk from Polaris Fashion Place and 5 minutes' walk from Magic Mountain Fun Center. Travelers say this hotel is in a good location.

Reviews

7.8

Good

8.1/10

Cleanliness

8.3/10

Staff & service

7.7/10

Amenities

7.9/10

Property conditions & facilities

7.5/10

Eco-friendliness

Reviews

10/10 Exceptional

Shae, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Charles, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Charles, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Charles, 2-night trip
Verified Hotels.com guest review

6/10 Good

Verified Expedia guest review

8/10 Very good

The hotel put a hold on my card but once I arrived they informed me they didn’t accept that card
Renee, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Our stay was okay. The toilet was not totally clean and we came back from being away all day and noone had made our bed nor did we have any clean towels for the next day. We called the front desk and they wanted us to carry down our dirty towels for new ones. Unacceptable as that is what we are paying for.
2-night family trip
Verified Hotels.com guest review

8/10 Very good

Most of the hotel staff was accommodating, I enjoyed the amenities such as the hot tub and pool. The gym is nice and the free laundry room is definitely a plus when you are traveling and need a longer stay. Any issues that we had as far as housekeeping they addressed it quickly.
4-night family trip
Verified Hotels.com guest review

8/10 Very good

Meeka, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Our accommodations were dirty, it was obvious the capets had not been vacuumed, towels were missing, had to ask multiple times for more towels, finally had to go get. Bathroom condimentss were missing: shower cap, .check out was ridiculous. Needed to leave early, front counter agent told us to use Expidia.com. They.tpld to contact front desk. Very poor front desk knowledge of needing to change departure date. Would not do the change at the hotel. Expedia told us hotel clerk should have done. We will never at Candlewood Suites again. Nasty, dirty hotel, with very poor room service(not cleaned or fully equiped with linens. Beds looked like house keeping remade beds using prior sheets. Had to make 3 trips to front desk to get towels, extra chair that should have been in room. Under bed closest to window, it was flity, and so gross. I would NOT recommend this hotel!!!!!
Linda, 4-night trip
Verified Hotels.com guest review