citizenM Chicago Downtown in Chicago : Reviews, Deals, and Hotel Rooms on Hotels.com

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Hotel with restaurant, near Michigan Avenue

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Where to?

Dates

April 2025

May 2025

Room, 1 King Bed, City View | View from room

Overview
Rooms
Location
Policies

Exceptional

CitizenM Chicago Downtown offers the perfect blend of modern comfort and urban excitement near Michigan Avenue. Start your day with a delicious meal at CanteenM, then work out in the gym or explore Millennium Park on foot. With free in-room WiFi, a 24-hour business center, and helpful staff nearby guests can stay connected and focused.

Popular amenities

Bar
Non-smoking
Free WiFi
24/7 front desk

Main amenities (12)

Housekeeping (on request)
Restaurant and bar/lounge
Breakfast available
Fitness center
Coffee shop/cafe
24-hour business center
Business center
3 meeting rooms
24-hour front desk
Coffee/tea in a common area
Computer station
Communal living room

Feel at home (6)

Children stay free
Refrigerator
Private bathroom
Television
Blackout drapes/curtains
Elevator

CA $218 total

includes taxes & fees

May 1 - May 2

Room options

Room, 1 King Bed

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Pillowtop bed

Premium bedding

Blackout drapes/curtains

Rainfall showerhead

Private bathroom

14 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, City View

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Pillowtop bed

Premium bedding

Blackout drapes/curtains

Rainfall showerhead

Private bathroom

14 sq m
City view
Sleeps 2
1 King Bed

Pet-friendly
Parking available
Free WiFi
Restaurant

CA $238 total

includes taxes & fees

May 11 - May 12

About the area

80 East Wacker Place, Chicago, IL, 60601

What's nearby

Michigan Avenue - 1 min walk - 0.1 km
Chicago Riverwalk - 2 min walk - 0.2 km
Chicago Theatre - 4 min walk - 0.4 km
Millennium Park - 5 min walk - 0.5 km
Art Institute of Chicago - 11 min walk - 1.0 km

Getting around

Chicago Midway Airport (MDW) - 32 min drive
Chicago O'Hare Intl. Airport (ORD) - 38 min drive
Chicago, IL (PWK-Chicago Executive) - 50 min drive
Millennium Station - 4 min walk
Chicago Van Buren Street Station - 14 min walk
Chicago Union Station - 26 min walk
State Station - 4 min walk
Randolph-Wabash Station - 4 min walk
Lake Station - 6 min walk

Restaurants

‪LH Rooftop - ‬3 min walk
‪The Royal Sonesta Chicago Downtown - ‬2 min walk
‪Nutella Cafe - ‬2 min walk
‪Base Bar - ‬1 min walk
‪Chipotle Mexican Grill - ‬1 min walk

About this property

citizenM Chicago Downtown

You'll be in a fantastic location at citizenM Chicago Downtown, just a 5-minute walk from Michigan Avenue and Chicago Riverwalk. Guests can visit the fitness center for a workout or grab a bite to eat at CanteenM - open 24/7, which serves international cuisine and is open for breakfast, lunch, and dinner. Also, Millennium Park and Chicago Theatre are within just a 10-minute walk. The comfortable beds and helpful staff get great marks from fellow travelers. The property is just a short walk to public transportation: State Station is 4 minutes and Randolph-Wabash Station is 4 minutes.

Languages

English

At a glance

Hotel size

- 280 rooms
- Arranged over 10 floors

Arriving/Leaving

- Check-in start time: 2:00 PM; Check-in end time: anytime
- Contactless check-in available
- Express check-in/out available
- Minimum check-in age: 18
- Check-out time is 11:00 AM
- Contactless check-out available
- Late check-out subject to availability

Special check-in instructions

- Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
- Guests are recommended to download the property's CitizenM mobile app before check-in

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

- Pets not allowed
- Service animals welcome

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- No onsite parking

Other information

- Smoke-free property

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Water dispenser

Traveling with children

Children stay free (see details)

Working away

24-hour business center
3 meeting rooms
Computer station
Coworking spaces

Services

24-hour front desk
Luggage storage

Facilities

1 building/tower
Built in 2022
Safe-deposit box at front desk
Television in common areas
Communal living room
Fitness center
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser
Reusable cups only
Banquet hall

Accessibility

Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Hand-held showerheads
Closed captioned TV
Stair-free path to entrance

Room amenities

Be entertained

iPad
IPod docking station
43-inch flat-screen TV
Cable TV channels

Home comfort

Climate-controlled air conditioning and heating
Iron/ironing board

Sleep well

Blackout drapes/curtains
Premium bedding
Pillowtop mattress

Freshen up

Private bathroom
Rainfall showerhead
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper

Stay connected

Desk
Free WiFi
Phone
Desk chair

Food and drink

Refrigerator

Housekeeping (on request)
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only

Special features

Dining

CanteenM - open 24/7 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Fees & policies

Optional extras

Buffet breakfast is offered for an extra charge of approximately USD 20.00 per person
Late check-out can be arranged for an extra charge of USD 69 (subject to availability)

Policies

Noise-free guestrooms cannot be guaranteed.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

This property uses wind and solar energy, plus eco-friendly cleaning products.

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards and debit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International

Cashless transactions are available.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Citizenm Chicago Chicago

CitizenM Chicago Downtown Hotel

CitizenM Chicago Downtown Chicago

CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

Does citizenM Chicago Downtown offer free cancellation for a full refund?

Yes, citizenM Chicago Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at citizenM Chicago Downtown?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at citizenM Chicago Downtown?

Sorry, there's no onsite parking at citizenM Chicago Downtown.

What are the check-in and check-out times at citizenM Chicago Downtown?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

Is there an onsite casino at citizenM Chicago Downtown?

No, this hotel doesn't have a casino, but Bally's Casino Chicago (10-min walk) is nearby.

What is there to do at citizenM Chicago Downtown and nearby?

Maintain your daily exercise routine at the gym.

Are there restaurants at or near citizenM Chicago Downtown?

Yes, CanteenM - open 24/7 offers international cuisine.

What's the area around citizenM Chicago Downtown like?

CitizenM Chicago Downtown is in Downtown Chicago, a short 4-minute walk from State Station and 5 minutes' walk from Millennium Park. Travelers say the local area is very central perfect for sightseeing.

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9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Room

Service staff

Location

Bed

Ambience

View

Bar

Breakfast

Parking

Shower

What guests liked

Breakfast was a highlight with many guests praising its quality, variety, and value. (40 reviews)
The property's gym was well-equipped and considered one of the best property gyms by many guests. (20 reviews)
The property offers a convenient location with many nearby options for coffee, dining, and shopping. (12 reviews)

From real guest reviews summarized by AI.

10/10 Exceptional

Apr 22, 2025

Coolest hotel room! No hotel security deposit!

Clean, comfortable, trendy and out of the box. Fantastic workers, friendly hotel guests and the coolest design of any hotel I’ve ever seen. I’m a huge fan of this property and the citizenM brand. So unique. I love how they include an iPad in the room with curtains that close themselves. Also the light control panel is beyond me. Pick any view (high floor low floor, west east south north) all available at the same price, you get to choose it at check-in. No hotel security deposit authorized at check-in. Another plus for me!