CitizenM Chicago Downtown offers the perfect blend of modern comfort and urban excitement near Michigan Avenue. Start your day with a delicious meal at CanteenM, then work out in the gym or explore Millennium Park on foot. With free in-room WiFi, a 24-hour business center, and helpful staff nearby guests can stay connected and focused.
Chicago, IL (PWK-Chicago Executive) - 50 min drive
Millennium Station - 4 min walk
Chicago Van Buren Street Station - 14 min walk
Chicago Union Station - 26 min walk
State Station - 4 min walk
Randolph-Wabash Station - 4 min walk
Lake Station - 6 min walk
Restaurants
LH Rooftop - 3 min walk
The Royal Sonesta Chicago Downtown - 2 min walk
Nutella Cafe - 2 min walk
Base Bar - 1 min walk
Chipotle Mexican Grill - 1 min walk
About this property
citizenM Chicago Downtown
You'll be in a fantastic location at citizenM Chicago Downtown, just a 5-minute walk from Michigan Avenue and Chicago Riverwalk. Guests can visit the fitness center for a workout or grab a bite to eat at CanteenM - open 24/7, which serves international cuisine and is open for breakfast, lunch, and dinner. Also, Millennium Park and Chicago Theatre are within just a 10-minute walk. The comfortable beds and helpful staff get great marks from fellow travelers. The property is just a short walk to public transportation: State Station is 4 minutes and Randolph-Wabash Station is 4 minutes.
Languages
English
At a glance
Hotel size
280 rooms
Arranged over 10 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in/out available
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No onsite parking
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Water dispenser
Traveling with children
Children stay free (see details)
Working away
24-hour business center
3 meeting rooms
Computer station
Coworking spaces
Services
24-hour front desk
Luggage storage
Facilities
1 building/tower
Built in 2022
Safe-deposit box at front desk
Television in common areas
Communal living room
Fitness center
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser
Reusable cups only
Banquet hall
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Hand-held showerheads
Closed captioned TV
Stair-free path to entrance
Room amenities
Be entertained
iPad
IPod docking station
43-inch flat-screen TV
Cable TV channels
Home comfort
Climate-controlled air conditioning and heating
Iron/ironing board
Sleep well
Blackout drapes/curtains
Premium bedding
Pillowtop mattress
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Desk chair
Food and drink
Refrigerator
More
Housekeeping (on request)
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Special features
Dining
CanteenM - open 24/7 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 20.00 per person
Late check-out can be arranged for an extra charge of USD 69 (subject to availability)
Policies
Noise-free guestrooms cannot be guaranteed.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
This property uses wind and solar energy, plus eco-friendly cleaning products.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago
Frequently asked questions
Does citizenM Chicago Downtown offer free cancellation for a full refund?
Yes, citizenM Chicago Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at citizenM Chicago Downtown?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at citizenM Chicago Downtown?
Sorry, there's no onsite parking at citizenM Chicago Downtown.
What are the check-in and check-out times at citizenM Chicago Downtown?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at citizenM Chicago Downtown?
No, this hotel doesn't have a casino, but Bally's Casino Chicago (10-min walk) is nearby.
What is there to do at citizenM Chicago Downtown and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near citizenM Chicago Downtown?
Yes, CanteenM - open 24/7 offers international cuisine.
What's the area around citizenM Chicago Downtown like?
CitizenM Chicago Downtown is in Downtown Chicago, a short 4-minute walk from State Station and 5 minutes' walk from Millennium Park. Travelers say the local area is very central perfect for sightseeing.
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Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.6/10
Property conditions & facilities
9.6/10
Eco-friendliness
Popular mentions
Room
Service staff
Location
Bed
Ambience
View
Bar
Breakfast
Parking
Shower
What guests liked
Breakfast was a highlight with many guests praising its quality, variety, and value. (40 reviews)
The property's gym was well-equipped and considered one of the best property gyms by many guests. (20 reviews)
The property offers a convenient location with many nearby options for coffee, dining, and shopping. (12 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Apr 22, 2025
Coolest hotel room! No hotel security deposit!
Clean, comfortable, trendy and out of the box. Fantastic workers, friendly hotel guests and the coolest design of any hotel I’ve ever seen. I’m a huge fan of this property and the citizenM brand. So unique. I love how they include an iPad in the room with curtains that close themselves. Also the light control panel is beyond me. Pick any view (high floor low floor, west east south north) all available at the same price, you get to choose it at check-in. No hotel security deposit authorized at check-in. Another plus for me!
Quinn
Quinn, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 22, 2025
Shakia
Shakia, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 22, 2025
Verified traveller
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 20, 2025
10
Was beautiful
keenan
keenan, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 20, 2025
Juan
Juan, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 18, 2025
My stay was wonderful
Journey
Journey, 2-night trip
Verified Hotels.com guest review
8/10 Very good
Apr 17, 2025
Going Home
If bed had been a tad bit softer would have been 5 stars. But 9 full hours of sleep, quiet, and comfort was excellent. Shower was amazing. Highly recommend.
Ann
Ann, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 16, 2025
Susan
Susan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 15, 2025
Such a beautiful hotel, very clean and very modern. Beds are alittle stuff but loved how everything was controlled by the ipad. Smaller rooms but more
minimalist style
Verified traveller
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 14, 2025
Chris
Chris, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 14, 2025
Sean
Sean, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 14, 2025
We’ve stayed here multiple times for a reason. It’s a nice, affordable, comfortable, and modern place, even if you just need it for a place to sleep and shower. Rooms are quiet and cozy.
Alex
Alex, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 13, 2025
Jawann
Jawann, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 13, 2025
Min Kyeong
Min Kyeong, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 12, 2025
John
John, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 12, 2025
Will be back!
Felt like I was in a cute little studio in Tokyo. Super clean. Easy check in and check out.
Diana
Diana, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 12, 2025
Amazing.
PLEASE do yourself a favor and stay here. Thanks.
Sincerely, the person who booked once and fell in love.
Verified traveller
2-night trip
Verified Hotels.com guest review
8/10 Very good
Apr 11, 2025
Good, but some setbacks.
The shower head was broken in my room. When the room was cleaned, the towels were replaced however the bed was was made.
Jessica
Jessica, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 11, 2025
Janyia
Janyia, 1-night trip
Verified Hotels.com guest review
8/10 Very good
Apr 10, 2025
Did not expect the room to be so small. Almost too difficult for 2 people to pass. Also the bed is literally at the end of the room, only accessible from one side. The person against the wall has to climb over the other person to get out when the body calls. And there wasn’t a top sheet.
Mark
Mark, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 9, 2025
Nithin
Nithin, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 8, 2025
Verified traveller
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 5, 2025
A great funky boutique hotel.
Very good funky boutique hotel. Fairly small room but they make up for it with a great bar and plenty of common space on the fourth floor.
David
David, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 3, 2025
Stay was amazing. Went for my fiancés 34th birthday.
Amir
Amir, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 3, 2025
Great option
Room was small but perfectly appointed. Took an old building and completely overhauled inside for modern hip feel. Comfy bed, blackout shades