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All properties in Hanoi, Hanoi Province, Vietnam
1 room, 2 adults

InterContinental Hanoi Westlake, Hanoi

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Children's pool
  • Free WiFi
  • Dry cleaning/laundry service
5 Tu Hoa, Hanoi, 10000, Vietnam

Lakefront hotel with 3 restaurants, near Ho Chi Minh Mausoleum
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's pool
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Breakfast
Tasty breakfast
Service
Fantastic service
Vibe
Awesome vibe
Pool
Ordinary pool

InterContinental Hanoi Westlake, Hanoi

from $130 CAD
  • Superior Room
  • Room, 1 King Bed, Overwater
  • Room, 1 King Bed, View, Overwater (Panoramic View)
  • Superior Room, 2 Single Beds
  • Deluxe Room, 2 Single Beds, View (Panoramic View)
  • Room, 2 Single Beds, Overwater
  • Club Room (Intercontinental)
  • Suite, 1 King Bed (Lotus)
  • Grand Suite, 1 King Bed (Westlake)
  • Deluxe Room, 1 King Bed, View (Panoramic View)
  • Club Room, 1 King Bed
  • Club Room, 2 Single Beds
  • Room, 2 Single Beds, View, Overwater (Panoramic View)
  • Room, 2 Bedrooms (Residence)
  • Presidential Suite, 2 Double Beds, View (Panoramic View)

What’s around InterContinental Hanoi Westlake, Hanoi

Landmarks

  • In Quảng An
  • Ho Chi Minh Mausoleum - 37 min walk
  • Hanoi Old City Gate - 44 min walk
  • One Pillar Pagoda - 40 min walk
  • Dong Xuan Market - 41 min walk
  • Ho Chi Minh Museum - 42 min walk
  • Imperial Citadel of Thang Long - 42 min walk
  • West Lake - 2 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 19 min drive
  • Hanoi Long Bien Station - 3 min drive
  • Hanoi Railway Station - 5 min drive
  • Hanoi Gia Lam Station - 7 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 318 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-noon
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Steam room
  • Sauna
  • Swim-up bar
  • Free use of nearby fitness center
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • Meeting rooms
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Vietnamese

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Turndown service
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe Du Lac - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Milan - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only.

Saigon - This restaurant specializes in Asian cuisine and serves dinner only.

Onsite venue #4 - cocktail bar.

InterContinental Hanoi Westlake, Hanoi’s small print

Also known as

  • Hanoi Westlake InterContinental
  • InterContinental Hanoi Westlake Hotel
  • InterContinental Hanoi Westlake Hanoi
  • InterContinental Hanoi Westlake Hotel Hanoi
  • InterContinental Hanoi Westlake
  • InterContinental Westlake
  • InterContinental Westlake Hotel
  • InterContinental Westlake Hotel Hanoi
  • Intercontinental Hanoi Westlake Hotel Hanoi
  • InterContinental Hanoi Westlake Hotel

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

The property affirms that it follows sanitization practices of Way of Clean (IHG) guidelines.

For transfers, guests must contact the property on arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for USD 45 per night

Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 10 for children (approximately)

Airport shuttle service is offered for an extra charge of USD 88 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for InterContinental Hanoi Westlake, Hanoi

  • Does InterContinental Hanoi Westlake offer free cancellation for a full refund?
    Yes, InterContinental Hanoi Westlake does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at InterContinental Hanoi Westlake?
    Yes, there's free self parking.
  • Is there a pool at InterContinental Hanoi Westlake?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at InterContinental Hanoi Westlake?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at InterContinental Hanoi Westlake?
    You can check in from 3 PM to noon. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon.
  • Are there restaurants at or near InterContinental Hanoi Westlake?
    Yes, there are 3 onsite restaurants.
  • Is airport shuttle service offered by InterContinental Hanoi Westlake?
    Yes, an airport shuttle is available. The charge is USD 88 per vehicle one-way.

Recent reviews

Fabulous 8.8 From 468 reviews

Very Good 8.0
Rather old property- good stay
The club lounge was quite good with a lot of options for food & drinks & excellent service by the manager. Apart from that the rest of the hotel was just about ok. The rooms need to be renovated
Grace, in3 night family trip
Exceptional 10.0
zing service
Absolutely amazing service Nice food Wine list not that appealing
W B, hk4 night family trip
Very Good 8.0
Nice hotel with nice views. Maybe they could do more big management, lot of bugs outside.
hk1 night romance trip
Very Good 8.0
Standard service in the middle of expat area
the hotel has limited choice of restaurant. Staff provide standard service. the location is at the westlake, which has a nice view. Yet, the hotel is a bit old already.and the surroundings are a bit old.
us3 night business trip
Poor 2.0
Molding smell with dirty carpet and weak AC.
Terrible wet moulding smell of dirty and old carpet couple with weak air conditioning that made you were very uncomfortable to sleep. In addition, pillows and mattresses were so soft even made it harder to have a good night sleep. Looking good architect from outside but the conditions inside were not tolerable.
MyHuong, us1 night trip
Poor 2.0
Disrespectful experienced
We run out of local money but the ATM at the hotel is not working for Union Pay. I tried to change the USD with us at the front desk, and the picked out 2 $20 notes and said they are damaged notes they could not change them for us. With humble I walked back to my room and brought the rest of my notes to the front desk. Before I open my mouth, the front desk asked me to go into town to do the exchange myself. They can book a taxi for me. It is humiliating. Why shall I stay in their Club room for 4 nights,and get humiliated.....
Leona, hk4 night romance trip
Exceptional 10.0
Excellent hotel. Staff was friendly and very helpful
Margarita, us1 night romance trip
Very Good 8.0
Great but not amazing...
I stayed in the hotel for 3 nights, the overall experience was great and the service across the rooms and F&B division is amazing. Staff are always willing to help and engage. Great selection for breakfast and the Sunset bar food & drinks were also great. Needed constant buggy assistance and it was never a problem. The bell team is always warm & efficient. Sadly, we decided to relax by the pool in the morning of our departure and the quality of the pool bar drinks didn't cut it, the juices that we ordered were all not good at all, smoothies were warm, mango juices has all the blended skin of the fruit in it, not refreshing at all as we would have hoped for. Overall, I'll come back to this hotel in my next visit to Hanoi.
Janice, sg1 night trip with friends
Exceptional 10.0
Accommodating
Beautiful, comfortable overwater rooms and wonderful service! Staff were very accommodating from arranging transfers to breaking down local currency.
Jason, us2 night romance trip
Exceptional 10.0
Loved it!
Amazing hotel with excellent amenities.
Sue, au3 night business trip

InterContinental Hanoi Westlake, Hanoi

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