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Ophelia Tulum Hotel

Photo gallery for Ophelia Tulum Hotel

Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas
Luxury Apartment, 3 Bedrooms, Kitchen, Garden View | Terrace/patio

Overview of Ophelia Tulum Hotel

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Ophelia Tulum Hotel

4.5 star property
Luxury hotel with spa, near Tulum Beach

8.2/10 Very good

57 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bar
Map
Av. Juanek esq. Consejo Ciudadano S/N, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 24-hour health club
  • Waterslide
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Premium bedding

Room options

About this area

What's nearby

  • In a state park
  • Tulum National Park - 2 min drive
  • Tulum Beach - 14 min drive
  • Playa Paraiso - 15 min drive
  • Gran Cenote - 11 min drive
  • Tulum Mayan Ruins - 18 min drive
  • Sian Ka'an Biosphere Reserve - 29 min drive
  • Xel-Há Park - 20 min drive

Restaurants

  • Tropi Tacos - 9 min walk
  • El Capitán - 12 min walk
  • Coati Café Tulum - 5 min walk
  • Funky Burrito - 12 min walk
  • Liefs - 8 min walk
Map

About this property

Ophelia Tulum Hotel

When you stay at Ophelia Tulum Hotel, you'll be 2.7 mi (4.3 km) from Tulum Mayan Ruins and 3.1 mi (5 km) from Tulum Beach. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, facials, or detox wraps. An outdoor pool, a poolside bar, and a 24-hour health club are other highlights at this luxurious hotel.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 165 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

  • Free secured, uncovered onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • 24-hour room service
  • Water dispenser

Traveling with children

  • Waterslide

What to do

  • Ecotours nearby
  • Ski area nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Garden
  • Terrace
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • 24-hour pool access
  • Waterslide

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Champagne service
  • Paper towels

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Local maps
  • Cleaning supplies

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Ophelia - This restaurant overlooks the pool. Guests can enjoy drinks at the bar.
Italian - Onsite fine-dining restaurant. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool open 24-hours
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

Policies

<p>This property does not have elevators. </p><p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards, debit cards and cash.</p>
Property Registration Number VLA210624P10

Also known as

Ophelia Tulum Hotel Hotel
Ophelia Tulum Hotel Tulum
Ophelia Tulum Hotel Hotel Tulum

Frequently asked questions

Does Ophelia Tulum Hotel offer free cancellation for a full refund?
Yes, Ophelia Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Ophelia Tulum Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Ophelia Tulum Hotel?
Yes, there's an outdoor pool. Guests have 24-hour pool access.
Are pets allowed at Ophelia Tulum Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Ophelia Tulum Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Ophelia Tulum Hotel?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Ophelia Tulum Hotel and nearby?
Have fun with nearby winter activities like skiing. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Ophelia Tulum Hotel also has a waterslide and a 24-hour health club, as well as a garden.
Are there restaurants at or near Ophelia Tulum Hotel?
Yes, there are 2 onsite restaurants, featuring pool views.
What's the area around Ophelia Tulum Hotel like?
Ophelia Tulum Hotel is a short 13-minute walk from Tulum National Park and 14 minutes' walk from Dos Aguas Park.

Reviews

8.2

Very good

8.9/10

Cleanliness

8.4/10

Staff & service

8.7/10

Amenities

8.5/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

4/10 Fair

Looks nice, but not much else good to say
The positives are that this hotel has put some effort into the aesthetics of the property and it looks quite nice. That said, the negatives are many. The site that I booked through listed many amenities that were just not there. For example, it claimed that there is a coffee shop, two restaurants, and a spa. The hotel does not have these things. The booking listing also claimed that it had amenities like an ironing board in the room that weren't present. Apart from the listing not matching the property, there were various other negatives. As others have noted in their reviews, the shower water stinks like chlorine, pressure is poor, and the water does not get particularly hot. The rooms are also missing basic amenities that you would expect like coffee to put in the coffee maker and lotion among the toiletries. As others have noted, the hotel is kind of in the middle of nowhere, surrounded by dusty, pothole-filled roads. Perhaps most importantly, there are severe issues with noise. The air conditioner loudly rattled and I could hear noises from the bar until late at night and from the pool starting very early in the morning. This is despite the fact that the listing claims that rooms are soundproof.
1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Mindy, 1-night trip
Verified Hotels.com guest review

6/10 Good

Pros: Definitely pretty hotel, calm and peaceful environment, plenty of parking spots inside the hotel, nice pool, service at the pool, cute interior, big bathroom, Cons: The neighborhood is really dirty and the road toward the hotel from the main street is horrible (around 5-10 min drive), the room was very dusty and that was the worst thing during our stay. When you book the hotel they mention that you wold get $50 credit that could be used in the hotel, but when check in, they said that it's not an option anymore!!! This was actually one of the reasons that we chose this hotel over two other options that we were thinking of, but we ended up not receiving it.
1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Think twice before booking
A nice, new property that has just been built [probably on cheap land] before the infrastructure has caught up. The building is unfinished, which isn’t necessarily a problem as the main areas are complete, but the surrounding areas make it largely inaccessible, unless you have a car or sadly want to take a taxi to cover a 0.3 mile walk to the Main Street. The unmade road is so bad that any car that picked us up, would carefully drive down it and still manage to bump and scratch its underside. We hired bikes to get about, all good in the day, but when travelling south from the centre at night, we got chased by some dogs guarding a property (until the owner called them off us) and a kid chucked a firework at my bike - this was about 15 meters from the hotel entrance. Similar happened on the road to the east of the property the next night when a dog chased us as it was pitch black and we had to walk with a torch to avoid the mud & deep puddles in the road. I had to throw my muddy shoes away after this! It made the start of our holiday pretty stressful, and a real shame having to spend 15-20 usd to get a taxi once it became dark. We would have opted to stay at the property for dinner/drinks, but everything shuts at 6pm so you have to go out, which seems strange as there are staff around all the time. A simple suggestion would be for the hotel to offer a shuttle service with a 4x4, just so you can get out and back in the dark without hassle in the last half mile.
Maria, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

2/10 Poor

Wouldn’t let me change the dates of my reservation even though Expedia made a mistake
Verified Expedia guest review

6/10 Good

Mirna, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

This place was great! The staff was so friendly/helpful. My room was all set up when I got there. And the pool was amazing! It was way better than the pictures online. They should retake those. They have a bar at the pool, but the restaurant is quite finished. It is about a 15 minute walk from the main street.
Andrew, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Watch out for taxi prices, they charge you a lot since the property is not near downtown. Try to convene a price before boarding.
Patricio, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

I can honestly say that my stay at Ophelia was everything I hoped it would be. The staff were incredibly helpful, giving me some great ideas on places to visit and things to do in the city during my time there. Such an amazing trip!
Winston, 2-night trip
Verified Expedia guest review