Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Photo gallery for Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

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Private beach, white sand, beach cabanas, sun loungers
Private beach, white sand, beach cabanas, sun loungers
Private beach, white sand, beach cabanas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers

Overview of Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

4.5 star property
All-inclusive Playa del Carmen apartment with balcony

7.8/10 Good

616 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is CA $322
Price available on 08/21/2022
Map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760
Main amenities
  • 257 smoke-free apartments
  • Daily housekeeping
  • On a private beach
  • 6 restaurants and 2 poolside bars
  • 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Free children's club
  • Free theme park shuttle
  • Fitness center
  • Sauna
  • Steam room
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Sofa bed
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest stays
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Tres Rios Ecopark - 1 min drive
  • Maroma Beach - 16 min drive
  • Grand Coral Golf Riviera Maya - 15 min drive
  • Quinta Avenida - 22 min drive
  • Mamitas Beach - 27 min drive
  • Playa del Carmen Main Beach - 25 min drive
  • Playa del Carmen Maritime Terminal - 29 min drive
  • Playacar Golf Club - 34 min drive
  • Xplor Theme Park - 31 min drive
  • Xcaret Eco Theme Park - 34 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive
  • Cozumel Intl. Airport (CZM) - 14.4 miles/23.2 km
  • Free theme park shuttle

About this property

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

This aparthotel features a free kids' club and puts you 4.8 mi (7.7 km) from Maroma Beach. Guests can visit the spa to be pampered with hot stone massages, facials, or body treatments, and Casa Las Islas, one of 6 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. The property features a fitness center, a beach bar, and a spa tub. Fellow travelers say good things about the pool and helpful staff.

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Property is kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed

Property amenities

Beach

  • Private beach
  • Beach cabanas (surcharge)
  • Beach towels
  • Beach sun loungers

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Umbrellas
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Facials
  • Body treatments
  • Aromatherapy
  • Manicures and pedicures
  • Hot stone massages
  • Reflexology

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free theme park shuttle

Family friendly

  • Free children's club
  • Children's pool
  • Babysitting (surcharge)

Restaurants on site

  • Casa Las Islas
  • Porto Bello
  • Kotori
  • Hacienda Grill
  • Il Forno

Food and drink

  • Coffee/tea maker

Dining

  • Free buffet breakfast available daily 7 AM–11 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 beach bar
  • Stocked minibar (free)
  • 24-hour room service

Bedrooms

  • Bed sheets provided
  • Double sofa bed

Bathrooms

  • 1 bathroom
  • Shower
  • Free toiletries
  • Bathrobes
  • Hair dryer

Entertainment

  • 42-inch flat-screen TV with satellite service
  • Pool or billiards table
  • DVD player
  • iPod docking station

Outdoor areas

  • Furnished balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • Blackout drapes/curtains
  • Wedding services
  • 24-hour front desk

Things to do

  • Fitness center
  • Free theme park shuttle
  • Ecotours on site
  • Mini golf on site
  • Free bicycle rentals on site
  • Beach volleyball on site
  • Kayaking on site
  • Yoga classes on site
  • Segway rentals/tours on site
  • Snorkeling on site
  • Hiking/biking trails on site
  • Beach yoga on site
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards

General

  • 257 rooms
  • 4 floors
  • 5 buildings
  • Access via exterior corridors
  • Connecting/adjoining rooms avaliable

Special features

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Casa Las Islas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Porto Bello - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Kotori - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Hacienda Grill - This poolside restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Open daily.
Il Forno - This poolside restaurant specializes in Italian cuisine and serves brunch and lunch. Open daily.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property is kept vacant for a minimum of 72 hours between guest stays, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Kakao beach area is included for Vacation Club Members only.

Also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive

Frequently asked questions

Overall score and ratings

7.8

Good

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.3/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

El acceso a la playa no estaba diaponible. El horario del bar en la alberca cierra muy temprano.
Edith, 4-night family trip
Verified Expedia guest review

2/10 Poor

Food was terrible. Staff unfriendly. Horrible customer service. Needs serious updating and better management.
Mona, 4-night family trip
Verified Expedia guest review

8/10 Very good

I really enjoyed the property especially the large pool area. The staff was great and very accomodating. My only complaint would be the noise level in the hallway from my room. I was in the 4000 corridor and the noise was so loud I was startled several times thinking my door was wide open when it wasnt. It was not an all day occurence but too many for my liking. Other than this, I had a wonderful stay.
Elizbeth, 3-night family trip
Verified Expedia guest review

6/10 Good

Es una pena que unas instalaciones de tanta tradición hayan bajado su nivel de servicios. Muy poco personal para atención en restaurantes y zona de albercas.
Larissa, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

We loved the beautiful resort and how clean it was. There were staff cleaning daily inside and outside the buildings.
sharon, 10-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff members always cleaning!!! Friendly, polite and always willing to help!!! Victor at the adult pool is the BEST !!!!
Jimmy, 7-night romance trip
Verified Expedia guest review

6/10 Good

limited dining options and difficult to get into restaurants. excessive sales of 'add-on' activities. Not many quality options were available to 'non-members' without a fee. Activities where not very entertaining. language barrier made service difficult.
Todd, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Caroline, 7-night trip
Verified Expedia guest review

8/10 Very good

This property has natural cenotes and beautiful rivers to swim in. Also, there are lots of activities and food is decent. Personnel and staff are very friendly and attentive. Almost no waits to specialty restaurants and no need to make reservations. Decent size resort and everything is a short walking distance. This was our third time at this resort and we love it.
Irmantas, 8-night family trip
Verified Orbitz guest review

10/10 Exceptional

If you like to have all in one place, this is the place. Hector and Pablo from entertainment were going beyond to make you happy. All the staff is very friendly. A place to go again for sure!
Mihail, 6-night family trip
Verified Orbitz guest review