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The Fives Beach Hotel & Residences - All Inclusive

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7 outdoor pools, pool umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
7 outdoor pools, pool umbrellas

Overview of The Fives Beach Hotel & Residences - All Inclusive

VIP Access

The Fives Beach Hotel & Residences - All Inclusive

4.5 star property
All-inclusive beachfront aparthotel with spa, near Gran Coyote Golf

8.0/10 Very good

906 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
The price is CA $555
Price available on 02/14/2023
Map
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Quinta Avenida - 15 min drive
  • Mamitas Beach - 20 min drive
  • Playa del Carmen Main Beach - 20 min drive
  • Playa del Carmen Maritime Terminal - 24 min drive
  • Maroma Beach - 19 min drive
  • Playacar Golf Club - 29 min drive
  • Xplor Theme Park - 26 min drive
  • Xcaret Eco Theme Park - 28 min drive
  • Ferry to Cozumel - 34 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive
  • Cozumel Intl. Airport (CZM) - 12.7 miles/20.4 km
  • Shopping center shuttle (surcharge)

Restaurants

  • Arezzo - 6 min walk
  • Coco's Cabanas - 11 min walk
  • Fonda Argentina - 6 min drive
  • Los Murales - 6 min drive
  • La jungla de la riviera - 8 min drive

About this property

The Fives Beach Hotel & Residences - All Inclusive

At The Fives Beach Hotel & Residences - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll have access to onsite snorkeling, parasailing, and kayaking. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. SEA OLIVE, one of 10 restaurants, offers ocean views and serves lunch and dinner. 3 poolside bars and a nightclub are other highlights, and apartments offer up nice touches like iPod docks, bathrobes, and pillowtop beds with premium linens. Fellow travelers say good things about the pool and comfortable beds.

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM - 11:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Beach club on site (surcharge)
  • Beach sun loungers
  • Beach umbrellas
  • Beach towels

Pool/Spa

  • 7 outdoor pools
  • Umbrellas
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • 11 treatment rooms
  • Body treatments
  • Aromatherapy
  • Couples treatment room(s)
  • Hydrotherapy
  • Facials
  • Body scrubs
  • Manicures and pedicures
  • Body wraps

Internet

  • Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Shopping center shuttle (surcharge)
  • On site car rental

Family friendly

  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Playground

Restaurants on site

  • SEA OLIVE
  • Pisco Nikkei & Raw Bar
  • FLAVOURS
  • AREZZO
  • Oriola Beach Club Grill

Food and drink

  • Coffee/tea maker

Dining

  • 10 restaurants
  • 3 poolside bars and 7 bars/lounges
  • Stocked minibar (select free items)
  • Snack bar/deli
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Pillow top mattress
  • Bed sheets provided

Bathrooms

  • Shower
  • Designer toiletries
  • Bathrobes
  • Towels provided
  • Hair dryer

Entertainment

  • LCD TV with cable service
  • Arcade/game room
  • DVD player
  • iPod docking station

Outdoor areas

  • Furnished balcony/patio
  • Terrace
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 24-hour business center
  • 1 meeting room
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Visual alarms in hallways
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Electrical adapters/chargers
  • Iron/ironing board
  • Luggage storage
  • Safe at front desk
  • In-room massages

Location highlights

  • Near the airport

Things to do

  • 24-hour fitness center
  • Outdoor tennis courts
  • Nightclub
  • Fitness facilities nearby (free access)
  • Motorized watercraft on site
  • Tennis on site
  • Parasailing on site
  • Volleyball on site
  • Snorkeling on site
  • Yoga classes on site
  • Kayaking on site
  • Aerobics classes on site
  • Bicycle rentals on site
  • Tennis lessons on site
  • Golf nearby
  • Cave exploring nearby
  • Water skiing nearby
  • Ziplining nearby
  • Scuba diving nearby
  • Boat tours nearby
  • Windsurfing nearby
  • Ecotours nearby

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 662 rooms
  • Access via exterior corridors
  • Connecting/adjoining rooms avaliable

Special features

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Theme parties

Spa

The onsite spa has 11 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

SEA OLIVE - Overlooking the ocean, this restaurant serves lunch and dinner.
Pisco Nikkei & Raw Bar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
FLAVOURS - This family restaurant serves breakfast and dinner. Open daily.
AREZZO - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Oriola Beach Club Grill - This beachfront restaurant serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Shopping center shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Self parking costs USD 10 per night
  • Valet parking costs USD 10 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at The Fives Beach Hotel & Residences - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
How much does it cost to stay at The Fives Beach Hotel & Residences - All Inclusive?
As of 7 Feb 2023, prices found for a 1-night stay for 2 adults at The Fives Beach Hotel & Residences - All Inclusive on 14 Feb 2023 start from CA $555, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at The Fives Beach Hotel & Residences - All Inclusive?
Yes, there are 7 outdoor pools and a children's pool.
Are pets allowed at The Fives Beach Hotel & Residences - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Fives Beach Hotel & Residences - All Inclusive?
Yes. Self parking costs USD 10 per night. Valet parking costs USD 10 per night.
What are the check-in and check-out times at The Fives Beach Hotel & Residences - All Inclusive?
You can check in from 3 PM - 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at The Fives Beach Hotel & Residences - All Inclusive and nearby?
Have fun with onsite activities like kayaking, parasailing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 7 outdoor swimming pools. The Fives Beach Hotel & Residences - All Inclusive also has 3 poolside bars, 7 bars, and a nightclub, as well as a 24-hour fitness center, a sauna, and an arcade.
Are there restaurants at or near The Fives Beach Hotel & Residences - All Inclusive?
Yes, there are 10 onsite restaurants, featuring alfresco dining, seafood, and ocean views. Nearby restaurants include Arezzo (6-min walk), Coco's Cabanas (11-min walk), and Fonda Argentina (2.8 mi).
Does The Fives Beach Hotel & Residences - All Inclusive have any outdoor private spaces?
Yes, each apartment features a furnished balcony or patio.
What's the area around The Fives Beach Hotel & Residences - All Inclusive like?
The Fives Beach Hotel & Residences - All Inclusive is located a short 9-minute walk from Playa Xcalacoco.

Reviews

8.0

Very good

8.7/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Poor

Beware of scams at this property
Easily one of the most disorganized, unpleasant and lackluster experiences we’ve ever endured. This is a timeshare resort that advertises on Expedia and other websites as an all inclusive resort. The only reason they use 3rd party affiliates is to generate leads and pitch you on signing up for a prepaid vacation package, or “not a timeshare,” as they would put it. Communicating with the staff was extremely painful. It turns out that most of the staff cannot speak enough English to answer basic questions. Instead of pointing us towards someone who can help, they would invent a response in hopes that we would walk away and not continue the conversation. They hit us with a bunch of extra charges when we went to check out for things that we were explicitly told were included at no additional charge. When we tried to dispute this everyone behind the counter just looked at each other confused while our taxi, and flight, were waiting. They prevented us from leaving the property until we settled all outstanding charges. So I reluctantly paid and had to go through the process of disputing the charge through my credit card company. With the sheer volume of available properties between Cancun and Tulum, it would be safer to simply pass on this one. If you do come to this property, be sure to keep any documentation, receipts or written proof that what they’re offering is included with their all-inclusive package.
Kayla, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing rooms and property! Staff was attentive to every detail. Check in was smooth and easy.
Jonathan, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Not worth the price
The hotel has very nice spaces and good staff. However, it is NOT worth the price. The food was sometimes cold and the buffet had no variety, we had one day with no water or electricity, they ran out of beer by the pool two days, the shuttle bus was sparse, we weren't told how to look for the daily activities. I don't know how they have the stars that they do but you are better off paying less and staying somewhere else. We had people in our group that had no A/C in their room and some whose rooms were flooded. Also, it is not all inclusive, they charge for cabanas, specialty coffees, and ice cream among other things. I feel cheated. I know they may not be able to control this, but the beach is ugly and dirty, there is a public entrance right next to the hotel so it isn't really private.
Graciela, 6-night family trip
Verified Hotels.com guest review

2/10 Poor

Brianna, 5-night trip
Verified Hotels.com guest review

2/10 Poor

Go anywhere else. Inconvenient location if you want to go anywhere besides the resort. Toilet is separated from the shower by smoked glass. Staff is rude. Beach is disgusting.The photos are misleading. Food is terrible! The restaurants are all show and no substance. I can’t stress how bad the food was. The beds had bugs. Go anywhere else.
Verified Expedia guest review

2/10 Poor

Verified Expedia guest review

10/10 Exceptional

I was very happy with our hotel room. The hotel was very clean with multiple pools and restaurant selections. The customer service was fast and friendly. Shoutout to Antonio our server at the buffet and the rest of the buffet staff for being so friendly and thoughtful. Our bartender Carlos from the adult pool was the best. He even made a Carlos special tequila shot for my husband's birthday. Andrew from the Japanese restaurant was also an amazing server. Lastly, I would like to thank Xavier for helping us book all the restaurants and trips we went on upon arrival to the hotel. Overall, we had a great and relaxing trip at Fives Beach Hotel. I would highly recommend spending your vacation here.
Verified Expedia guest review

10/10 Exceptional

As a Gold Expedia, they gave us a free room upgrade and champagne for my husbands birthday. We were beyond impressed with the hotel/property for our vacation.
Verified Expedia guest review

8/10 Very good

My only major complaint is that I requested two double beds instead of one king and when I arrived to the property I was told that was not an option. I just wish I was told that when I originally spoke with someone so that I could have made other arrangements. They did upgrade my room which was a bonus. Otherwise, there were a few maintenance issues but overall my stay was wonderful. Everything about this property amazed me.
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review