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All properties in Playa del Carmen, Quintana Roo, Mexico

The Fives Beach Hotel & Residences - All Senses Inclusive, Playa del Carmen

Upscale beachfront property with spa, near Grand Coral Golf Riviera Maya

  • Free WiFi in lobby
From
$284 CAD

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Fraccionamiento El Limonar, Xcalacoco, Playa del Carmen, 77710, QROO, Mexico
8.4.Very Good.
  • I really enjoyed the cleanliness of our accommodation. But we did have family staying…

    Jan. 14, 2020

  • The staff is super service oriented. The property is clean. The food is delicious!

    Jan. 17, 2019

See all 452 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Walkable
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 662 guestrooms
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 3 poolside bars
  • Full-service spa
  • 7 outdoor pools

Feel at home

  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

What’s around

  • On the beach
  • Punta Esmeralda Beach - 41 min walk
  • El Camaleon Mayakoba Golf Course - 2.4 mi / 3.9 km
  • Quinta Avenida - 3 mi / 4.8 km
  • Grand Coral Golf Riviera Maya - 1.9 mi / 3 km
  • Playa del Carmen Main Beach - 5 mi / 8.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, Multiple Beds, Garden View (THREE BEDROOM PENTHOUSE RESORT RESIDE)
  • Room, Multiple Beds, Pool View (TWO BEDROOM PENTHOUSE RESORT RESIDENC)
  • Room, Multiple Beds, Garden View (TWO BEDROOM RESORT RESIDENCE)
  • Room, 1 King Bed with Sofa bed, Garden View (ONE BEDROOM RESORT RESIDENCE)
  • Room, Multiple Beds, Garden View (THREE BEDROOM RESORT RESIDENCE)
  • Deluxe Room, Multiple Beds, Garden View (DELUXE)
  • Suite, 1 King Bed with Sofa bed, Garden View (NE BEDROOM PENTHOUSE RESORT RESIDENCE)
  • Suite, 1 King Bed, Pool View

What’s around

Landmarks

  • On the beach
  • Punta Esmeralda Beach - 41 min walk
  • El Camaleon Mayakoba Golf Course - 2.4 mi / 3.9 km
  • Quinta Avenida - 3 mi / 4.8 km
  • Grand Coral Golf Riviera Maya - 1.9 mi / 3 km
  • Playa del Carmen Main Beach - 5 mi / 8.1 km
  • Playa del Carmen Maritime Terminal - 6.2 mi / 10.1 km
  • Maroma Beach - 7.2 mi / 11.6 km
  • Xplor Theme Park - 9.9 mi / 15.9 km
  • Xcaret Eco Theme Park - 10.4 mi / 16.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Shopping center shuttle (surcharge)
map
See on map
Fraccionamiento El Limonar, Xcalacoco, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 662 rooms

Arriving/leaving

  • Check-in time 3 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Parking

  • Onsite self parking (USD 10 per night)
  • Onsite valet parking (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
*See fees and policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • 10 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • 24-hour room service
  • Barbecue grills

Things to do

  • Fitness classes on site
  • Bicycle rentals on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Scuba diving nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • 24-hour business center
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Elevator
  • Designated smoking areas
  • Garden
  • Picnic area

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-width doorways

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • In-room massage available
  • Furnished balcony or patio

Freshen up

  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Premium TV channels
  • IPod docking station
  • DVD player

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for premium or imported alcoholic beverages
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Spa has 11 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

Dining

SEA OLIVE - Overlooking the ocean, this restaurant serves lunch and dinner.

Pisco Nikkei & Raw Bar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

FLAVOURS - This family restaurant serves breakfast and dinner. Open daily.

AREZZO - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Oriola Beach Club Grill - This beachfront restaurant serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Sauna
  • Tennis on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Scuba diving nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

Optional extras

  • Shopping center shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Children and extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Service animals exempt from fees

ParkingPay at property

  • Self parking costs USD 10 per night
  • Valet parking costs USD 10 per night with in/out privileges

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • The Fives Beach Hotel Residences All Senses Inclusive
  • The Fives Azul Beach Resort Gourmet All Inclusive by Karisma
  • Azul Beach Resort The Fives Gourmet All Inclusive by Karism

*See fees and policies for additional details or extra charges

FAQs

  • Yes, The Fives Beach Hotel & Residences - All Senses Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 10 per night. Valet parking costs USD 10 per night.
  • Yes, there are 7 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - 11:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 10 onsite restaurants, featuring alfresco dining, seafood, and ocean views. Nearby restaurants include Coco's Cabanas (9-min walk), Fonda Argentina (2.9 mi), and El Puerto (3.2 mi).
  • Have fun with onsite activities like kayaking, parasailing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , volleyball, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 7 outdoor swimming pools. The Fives Beach Hotel & Residences - All Senses Inclusive also has 3 poolside bars, 7 bars, and a nightclub, as well as a 24-hour fitness center, a sauna, and an arcade.
8.4.Very Good.
  • 10.0.Exceptional

    Absolutely beautiful greatly appreciated the staff's attentiveness and the cleaness. I am definitely coming back!! The services was the best all the housekeeping, cooks, waitstaff and concerige are super helpful. The spa was awesome ask for Fabiola she was a great! Thank Cesar from th spa for the great package desl!

    4 night family trip, Jul. 19, 2021

    Verified CheapTickets guest review

  • 10.0.Exceptional

    This hotel was perfect for families! We saw tons of monkeys and other wild life in the jungle areas which was fun for the kids. There are tons of pools so none of them ever feel crowded. The food was great! We had a blast here and would definitely come again.

    5 night family trip, Jul. 18, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Beautifully kept, clean, most staff was extremely helpful and nice. Roció from the beach was so helpful and exceptional in service as was Noemi from Gin bar. Miguel was another one of the staff with a great attitude. Marcos from one of the Pool side bar was amazing with his service. Over all we had a great time with our kids 15/18. Meet some great people while at the Pool. They should have more bar tenders at the main pool by the beach, those guys work hard.

    6 night family trip, Jul. 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great family hotel

    The hotel is very organized and clean. Beautiful landscape and great service. The plaza had food and activities daily and the pools were very spacious.

    adriana, 4 night family trip, Jul. 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Todo muy bueno!!!

    6 night family trip, Jul. 16, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The Fives is a great kid friendly resort. The property is very well maintained and as mentioned by others the food is great. It is very difficult to get a reservation for dinner but there are a lot of other options. For the price point, this is a great value. No it is not a five star resort but the staff and amenities make up for it. Everyone at the hotel was nice and went out of their way to help. The beach and pool area are great. There isn't much they can do about the seaweed but they try their best by picking it up all day long. The beach pool is very nice and has a party atmosphere. You can escape that by going to one of the many pools between the villas which are much more quiet and the pool and landscape are very well maintained. I would highly recommend this resort for families.

    5 night family trip, Jul. 16, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    The property is beautiful and the staff is very friendly. The only issue we had was making reservations at some of the restaurants. They were full and hours available were late. After much pleading and complaining we were able to get in. We were not able to book them before we got there.

    4 night family trip, Jul. 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The service was top notch! Only two things we had issues with. 1) getting more towels for the room 2) making dinner reservations.

    5 night family trip, Jul. 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I liked everything!!! The most important for me was the facilities!!! Congrats all of hotel team

    6 night family trip, Jul. 10, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    The property was very nice and clean. Also very safe for families. We went with 5 12-14 year olds and felt very safe for them to let them be by themselves. The restaurants had good food, Arrezzo(excellent) being the best. The buffets didn’t have much variety from day to day and food was just ok. It’s can be hard to get the reservation for dinner in the restaurants especially for larger group like ours of 13 people. Most of the servers and service is good and some are great and go the extra step to give great service. Unfortunately the beach had a lot of seaweed, they cleaned the sand part but obviously you couldn’t get in the water. It’s that area and the time of year. I loved the nature trail they have and monkeys and coati (like a raccoon type but cuter) that you can see around property. Oh! make sure to have mosquito repellent.

    6 night trip with friends, Jul. 8, 2021

    Verified Expedia guest review

See all 452 reviews