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All properties in Hong Kong, Hong Kong SAR

JEN Hong Kong by Shangri-La, Hong Kong

4-star hotel with restaurant, near Victoria Harbour

  • Free WiFi

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Image gallery

  • Deluxe Harbour View Queen Room - Outdoor Pool
  • Deluxe Harbour View Queen Room - Outdoor Pool
  • Rooftop Pool
  • Pool
  • Deluxe Harbour View Queen Room - Outdoor Pool
Deluxe Harbour View Queen Room - Outdoor Pool. Image 1 of 65
1 / 65Deluxe Harbour View Queen Room - Outdoor Pool
508 Queens Road West, Hong Kong, Hong Kong SAR
8.6.Fabulous.
  • Came here to visit grandma who is very ill. Booked this in single day but couldn't make…

    Dec. 4, 2019

  • The breakfast buffet was amazing! The rooms were clean and tidy. Gave us a special gift…

    Dec. 3, 2019

See all 423 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Transportation options
Safe
Walkable
Dining options

The following facilities are closed seasonally each year. They will be closed from December 10 to March 15:
  • Swimming pool
    • Parking available
    • Pool
    • Free WiFi
    • Airport transfer
    • Gym
    • Non-smoking

    Property highlights

    Main amenities

    • 283 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Breakfast available
    • Seasonal outdoor pool
    • 24-hour fitness center

    For families

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Rollaway/extra beds (surcharge)
    • Refrigerator
    • Private bathroom

    What’s around

    • In Central & Western District
    • Victoria Harbour - 6 min walk
    • Hong Kong - Macau Ferry Terminal - 23 min walk
    • Soho - 26 min walk
    • Lan Kwai Fong - 32 min walk
    • Hong Kong Convention and Exhibition Centre - 2.9 mi / 4.7 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    • Deluxe City View Queen Room
    • Deluxe Harbour View Queen Room
    • Superior City View Queen Room
    • Club Mountain View Queen Room with Club Lounge Access
    • Club Harbour View Queen Room with Club Lounge Access
    • Deluxe Harbour View Twin Room
    • Superior City View Twin Room
    • Club Harbour View Twin Room with Club Lounge Access
    • Club Mountain View Twin Room with Club Lounge Access

    Location

    508 Queens Road West, Hong Kong, Hong Kong SAR
    • In Central & Western District
    • Victoria Harbour - 6 min walk
    • Hong Kong - Macau Ferry Terminal - 23 min walk

    What’s around

    Landmarks

    • In Central & Western District
    • Victoria Harbour - 6 min walk
    • Hong Kong - Macau Ferry Terminal - 23 min walk
    • Soho - 26 min walk
    • Lan Kwai Fong - 32 min walk
    • Hong Kong Convention and Exhibition Centre - 2.9 mi / 4.7 km
    • Kowloon Bay - 5.3 mi / 8.5 km
    • Ocean Park - 6.1 mi / 9.8 km
    • Repulse Bay - 7.4 mi / 11.8 km
    • Hong Kong Disneyland - 15.8 mi / 25.5 km

    Getting around

    • Hong Kong International Airport (HKG) - 35 min drive
    • Hong Kong Sheung Wan Station - 25 min walk
    • Hong Kong Central Station - 3 min drive
    • Hong Kong Austin Station - 5 min drive
    • Airport shuttle (surcharge)

    At a glance

    Hotel size

    • This hotel has 283 rooms
    • This hotel is arranged over 28 floors

    Arriving/leaving

    • Check-in time 2 PM-midnight
    • Check-out time is noon
    • Express check-in/out

    Restrictions related to your trip

    • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

    Special check-in instructions

    Front desk staff will greet guests on arrival. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • One child stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting/childcare*

    Pets

    • Pets not allowed

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi and wired Internet access in rooms

    Transfers

    • Airport shuttle from 11:30 AM to 4:30 PM*

    Parking

    • Onsite self parking (HKD 350 per night)
    • Onsite parking limited

    Other information

    • Smoke-free property
    *See small print for additional details or extra charges

    In the hotel

    Taking the kids?

    • In-room childcare (surcharge)

    Food and drink

    • Continental breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Room service (during limited hours)
    • Coffee/tea in a common area

    Things to do

    • Outdoor seasonal pool
    • 24-hour fitness facilities
    • Fitness facilities

    Working away

    • Business center
    • Conference space
    • Meeting rooms
    • Conference space size (feet) - 1033
    • Conference space size (meters) - 96

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff

    Facilities

    • Elevator
    • Safe-deposit box at front desk
    • Television in common areas

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Grab bar - near toilet
    • Bathroom emergency pull cord

    Languages Spoken

    • Chinese
    • English
    • Japanese
    • Korean

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Coffee/tea maker
    • Slippers
    • Iron/ironing board (on request)

    Sleep well

    • Blackout drapes/curtains

    Freshen up

    • Private bathroom
    • Shower only
    • Free toiletries
    • Hair dryer

    Be entertained

    • LCD TV
    • Premium TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Refrigerator
    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Dining

    Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.

    Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

    Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.

    Small print

    Also known as

    • Hotel Jen Hong Kong
    • Traders Shangri-La Hotel Hong Kong
    • Hotel Jen Hong Kong
    • Hotel Jen
    • Jen Hong Kong
    • Jen Hotel Hong Kong
    • Traders Hotel Hong Kong by Shangri La
    • Hotel Jen Hong Kong Shangri-La
    • Jen Hong Kong Shangri-La
    • Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
    • Hotel Jen
    • Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
    • Hotel Hotel Jen Hong Kong by Shangri-La
    • Hotel Jen Hong Kong by Shangri-La Hong Kong
    • Traders Hotel Hong Kong by Shangri La
    • Hotel Jen Hong Kong
    • Hotel Jen Hong Kong by Shangri La
    • Hotel Jen Shangri-La
    • Jen Shangri-La
    • Jen Hong Kong
    • Jen Hong Kong By Shangri La
    • JEN Hong Kong by Shangri-La Hotel
    • Hotel Jen Hong Kong by Shangri La
    • JEN Hong Kong by Shangri-La Hong Kong
    • JEN Hong Kong by Shangri-La Hotel Hong Kong
    • Jen Hotel Hong Kong
    • Traders Hong Kong Shangri-La
    • Traders Hotel Hong Kong
    • Traders Hotel Hong Kong Shangri-La
    • Traders Hotel Shangri-La Hong Kong
    • Traders Shangri-La Hong Kong

    Optional extras

    Self parking costs HKD 350 per night

    Rollaway beds are available for HKD 350.0 per night

    Continental breakfast is offered for an extra charge of HKD 184.8 for adults and HKD 184.8 for children (approximately)

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of HKD 140 per person (one-way)

    Policies

    The seasonal pool is open from June to September.

    Pool access available from 7:30 AM to 5:30 PM.

    Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

    Onsite parties or group events are strictly prohibited.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

    This property accepts credit cards and cash.

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, JEN Hong Kong by Shangri-La does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs HKD 350 per night. Parking spots may be limited.
    • Yes, there's a seasonal outdoor pool. Guests have pool access from 7:30 AM to 5:30 PM.
    • Sorry, pets aren't allowed.
    • You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
    • Yes, Cafe Malacca offers Malaysian cuisine and ocean views. Nearby restaurants include Rhoda (4-min walk), Teakha (4-min walk), and Tak Kee Chiu Chou Restaurant (4-min walk).
    • Yes, an airport shuttle is available from 11:30 AM to 4:30 PM. The charge is HKD 140 per person one-way.
    • JEN Hong Kong by Shangri-La has a seasonal outdoor pool and a 24-hour fitness center.
    8.6.Fabulous.
    • 8.0.Very Good

      Has trouble with checking in for my return flight and staff was extremely helpful and went above and beyond! Subway conveniently located literally steps away from the hotel which was convenient. Room was spacious (in HK standards) and had everything that you need. I recommend ocean view so that you’re not facing the building across the street which is very close. Only downfall to the hotel is that I booked it specifically so that I could go for swim in the evening however pool closes at 7pm which I find ridiculous! Other then that it was good!

      2 night trip, Oct. 30, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Great stay in the city

      Very nice hotel in a very convenient location.

      allen, 3 night family trip, Sep. 29, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Everything was great however I wish there was a coffee maker in the room. Not just a kettle for instant coffee. Perhaps a Keurig machine. Other than that, everything was excellent.

      6 night romance trip, Sep. 6, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Wonderful experience, great service, clean, quiet, and friendly. Highly recommended!

      Y, 3 night business trip, Aug. 1, 2019

      Verified Expedia guest review

    • 8.0.Very Good

      Love the rooftop pool and the fact that the hotel was a 100m from the exit of the MTR.

      3 night trip with friends, Apr. 21, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Lovely hotel

      Hotel was close to metro station and buses to/from airport. Clean hotel. Pool was clean and lifeguard on duty. Check in was fast and staff was nice. Toilet pressure was lacking - didn't flush very well. Toiletries like toothpaste and toothbrushes were provided.

      2 night romance trip, Sep. 21, 2018

      Verified Hotels.com guest review

    • 4.0.Fair

      Over crowding rooms. Hosting team/staff meeting inside lobby lounge/Bar. Not distancing in clear view of guests. Staff can gather in hotel bar. But guests not allowed was their response. Poor covid - response

      ADAM LEIGH, 2 night trip, Mar. 12, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Good and comfortable

      Jackie, 1 night trip, Feb. 13, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Amazing Experience!

      The stay was amazing! The rooms are super comfortable and the hotel’s service is great, they deliver any room services such as extra bottles of water, more tea etc. instantly. We got a free upgrade to the club floor and the view from the room was stunning. The hotel’s location is also quite convenient as it is right next to HKU Station and a 5min walk from the waterfront with many food places nearby. Kennedy Town is also at walking distance.

      Sromona, 2 night trip, Feb. 12, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Staffs were very nice and the room was very neat and tidy.

      3 night romance trip, Dec. 23, 2020

      Verified Expedia guest review

    See all 423 reviews