Skip to main content.
All properties in Hong Kong, Hong Kong SAR
1 room, 2 adults

JEN Hong Kong by Shangri-La, Hong Kong

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Free WiFi
508 Queens Road West, Western District, Hong Kong, Hong Kong SAR

4-star hotel with restaurant, near Victoria Harbour
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

See more

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
  • This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
  • Came here to visit grandma who is very ill. Booked this in single day but couldn't make…Dec. 4, 2019
  • The breakfast buffet was amazing! The rooms were clean and tidy. Gave us a special gift…Dec. 3, 2019

JEN Hong Kong by Shangri-La, Hong Kong

  • Deluxe City View Queen Room
  • Deluxe Harbour View Queen Room
  • Superior City View Queen Room
  • Club Mountain View Queen Room with Club Lounge Access
  • Club Harbour View Queen Room with Club Lounge Access
  • Deluxe Harbour View Twin Room
  • Superior City View Twin Room
  • Club Harbour View Twin Room with Club Lounge Access
  • Club Mountain View Twin Room with Club Lounge Access

What’s around JEN Hong Kong by Shangri-La, Hong Kong

Landmarks

  • In Central & Western District
  • Victoria Harbour - 6 min walk
  • Hong Kong - Macau Ferry Terminal - 23 min walk
  • Soho - 26 min walk
  • Lan Kwai Fong - 32 min walk
  • Hong Kong Convention and Exhibition Centre - 2.9 mi / 4.7 km
  • Kowloon Bay - 5.3 mi / 8.5 km
  • Ocean Park - 6.1 mi / 9.8 km

Getting around

  • Hong Kong International Airport (HKG) - 35 min drive
  • Hong Kong Sheung Wan Station - 25 min walk
  • Hong Kong Central Station - 3 min drive
  • Hong Kong Austin Station - 5 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 283 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
  • This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
Front desk staff will greet guests on arrival. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle from 11:30 AM to 4:30 PM*

Parking

  • Onsite self parking (HKD 350 per night)

  • Onsite parking limited

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Outdoor seasonal pool
  • 24-hour fitness facilities
  • Fitness facilities
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1033
  • Conference space size (meters) - 96
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • Chinese
  • English
  • Japanese
  • Korean

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.

JEN Hong Kong by Shangri-La, Hong Kong’s small print

Also known as

  • Hotel Jen Hong Kong
  • Traders Shangri-La Hotel Hong Kong
  • Hotel Jen Hong Kong
  • Hotel Jen
  • Jen Hong Kong
  • Jen Hotel Hong Kong
  • Traders Hotel Hong Kong by Shangri La
  • Hotel Jen Hong Kong Shangri-La
  • Jen Hong Kong Shangri-La
  • Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
  • Hotel Jen
  • Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
  • Hotel Hotel Jen Hong Kong by Shangri-La
  • Hotel Jen Hong Kong by Shangri-La Hong Kong
  • Traders Hotel Hong Kong by Shangri La
  • Hotel Jen Hong Kong
  • Hotel Jen Hong Kong by Shangri La
  • Hotel Jen Shangri-La
  • Jen Shangri-La
  • Jen Hong Kong
  • Jen Hong Kong By Shangri La
  • JEN Hong Kong by Shangri-La Hotel
  • Hotel Jen Hong Kong by Shangri La
  • JEN Hong Kong by Shangri-La Hong Kong
  • JEN Hong Kong by Shangri-La Hotel Hong Kong
  • Jen Hotel Hong Kong
  • Traders Hong Kong Shangri-La
  • Traders Hotel Hong Kong
  • Traders Hotel Hong Kong Shangri-La
  • Traders Hotel Shangri-La Hong Kong
  • Traders Shangri-La Hong Kong

Policies

The seasonal pool is open from June to September.

Pool access available from 7:30 AM to 5:30 PM.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Optional extras

Self parking costs HKD 350 per night

Rollaway beds are available for HKD 350.0 per night

Continental breakfast is offered for an extra charge of HKD 195.80 for adults and HKD 97.90 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of HKD 140 per person (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for JEN Hong Kong by Shangri-La, Hong Kong

  • Does JEN Hong Kong by Shangri-La offer free cancellation for a full refund?
    Yes, JEN Hong Kong by Shangri-La does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at JEN Hong Kong by Shangri-La?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at JEN Hong Kong by Shangri-La?
    Yes. Self parking costs HKD 350 per night. Parking spots may be limited.
  • Is there a pool at JEN Hong Kong by Shangri-La?
    Yes, there's a seasonal outdoor pool. Guests have pool access from 7:30 AM to 5:30 PM.
  • Are pets allowed at JEN Hong Kong by Shangri-La?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at JEN Hong Kong by Shangri-La?
    You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near JEN Hong Kong by Shangri-La?
    Yes, Cafe Malacca offers Malaysian cuisine and ocean views. Nearby restaurants include Rhoda (4-min walk), Teakha (4-min walk), and Tak Kee Chiu Chou Restaurant (4-min walk).
  • Is airport shuttle service offered by JEN Hong Kong by Shangri-La?
    Yes, an airport shuttle is available from 11:30 AM to 4:30 PM. The charge is HKD 140 per person one-way.
  • What is there to do at JEN Hong Kong by Shangri-La and nearby?
    JEN Hong Kong by Shangri-La has a seasonal outdoor pool and a 24-hour fitness center.

Recent reviews

Fabulous 8.6 From 446 reviews

Very Good 8.0
Has trouble with checking in for my return flight and staff was extremely helpful and went above and beyond! Subway conveniently located literally steps away from the hotel which was convenient. Room was spacious (in HK standards) and had everything that you need. I recommend ocean view so that you’re not facing the building across the street which is very close. Only downfall to the hotel is that I booked it specifically so that I could go for swim in the evening however pool closes at 7pm which I find ridiculous! Other then that it was good!
ca2 night trip
Exceptional 10.0
Great stay in the city
Very nice hotel in a very convenient location.
allen, ca3 night family trip
Exceptional 10.0
Everything was great however I wish there was a coffee maker in the room. Not just a kettle for instant coffee. Perhaps a Keurig machine. Other than that, everything was excellent.
ca6 night romance trip
Exceptional 10.0
Wonderful experience, great service, clean, quiet, and friendly. Highly recommended!
Y, ca3 night business trip
Very Good 8.0
Love the rooftop pool and the fact that the hotel was a 100m from the exit of the MTR.
ca3 night family trip
Exceptional 10.0
Lovely hotel
Hotel was close to metro station and buses to/from airport. Clean hotel. Pool was clean and lifeguard on duty. Check in was fast and staff was nice. Toilet pressure was lacking - didn't flush very well. Toiletries like toothpaste and toothbrushes were provided.
ca2 night romance trip
Exceptional 10.0
Very helpful staff...great service. Love our stay.
Harry, ca6 night trip
Fair 4.0
Over crowding rooms. Hosting team/staff meeting inside lobby lounge/Bar. Not distancing in clear view of guests. Staff can gather in hotel bar. But guests not allowed was their response. Poor covid - response
ADAM LEIGH, hk2 night trip
Very Good 8.0
Good and comfortable
Jackie, hk1 night trip
Exceptional 10.0
Amazing Experience!
The stay was amazing! The rooms are super comfortable and the hotel’s service is great, they deliver any room services such as extra bottles of water, more tea etc. instantly. We got a free upgrade to the club floor and the view from the room was stunning. The hotel’s location is also quite convenient as it is right next to HKU Station and a 5min walk from the waterfront with many food places nearby. Kennedy Town is also at walking distance.
Sromona, hk2 night trip

JEN Hong Kong by Shangri-La, Hong Kong