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All properties in Dubai, Dubai, United Arab Emirates

Excelsior Hotel Downtown, Dubai

4-star hotel with spa, near Al Ghurair Centre

  • Free WiFi and free parking
From
$37 CAD

Image gallery

  • Pool
  • Pool
  • Pool
  • Executive Suite - Bathroom
  • Pool
Pool. Image 1 of 47
1 / 47Pool
7.8.Good.
  • Was noisy at night due to location of our room which was on the 5th floor. There was a…

    Feb. 27, 2020

  • Was good enough for one night, had everything we needed.

    Nov. 27, 2019

See all 69 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Walkable
Convenient
Transportation options
Safe
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 139 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Nightclub

For families

  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bedroom
  • Premium TV channels

What’s around

  • In Deira
  • City Centre Deira - 27 min walk
  • Gold Souk - 40 min walk
  • Dubai Creek - 41 min walk
  • Al Ghurair Centre - 11 min walk
  • Grand Mosque - 2.6 mi / 4.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Room
  • Executive Room
  • Executive Suite

Location

  • In Deira
  • City Centre Deira - 27 min walk
  • Gold Souk - 40 min walk

What’s around

Landmarks

  • In Deira
  • City Centre Deira - 27 min walk
  • Gold Souk - 40 min walk
  • Dubai Creek - 41 min walk
  • Al Ghurair Centre - 11 min walk
  • Grand Mosque - 2.6 mi / 4.3 km
  • Dubai Museum - 2.7 mi / 4.4 km
  • BurJuman Mall - 2.9 mi / 4.6 km
  • Dubai Mall - 7.4 mi / 12 km

Getting around

  • Dubai Intl. Airport (DXB) - 10 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 26 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 50 min drive
  • Al Rigga Station - 2 min walk
  • Salah Al Din Station - 14 min walk
  • Union Station - 16 min walk
  • Airport pick-up service
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free beach shuttle

At a glance

Hotel size

  • This hotel has 139 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Free beach shuttle
  • Outdoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Steam room
  • Nightclub
  • Sauna
  • Billiards or pool table

Working away

  • 24-hour business center
  • Number of meeting rooms - 2
  • Conference space
  • Conference space size (feet) - 86
  • Conference space size (meters) - 8

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk

Languages Spoken

  • Arabic
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Romanian
  • Russian
  • Urdu

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Soundproofed rooms
  • Turndown service

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Holiday Spa. Services include facials and manicures and pedicures.

The spa is open daily.

Dining

Bistro Restaurant - This restaurant serves breakfast, lunch, and dinner.

Moods - This cocktail bar serves lunch and dinner. Open daily.

Bangali - This cocktail bar specializes in Indian cuisine and serves dinner only. Open daily.

Metro Sports Bar & Cafe - Onsite cocktail bar. Open daily.

Downtown Shisha - Onsite pub. Happy hour is offered. Open daily.

Small print

Also known as

  • Excelsior Hotel Downtown Dubai
  • Excelsior Hotel Downtown Hotel Dubai
  • Excelsior Hotel Downtown Dubai
  • Excelsior Downtown Dubai
  • Hotel Excelsior Hotel Downtown Dubai
  • Dubai Excelsior Hotel Downtown Hotel
  • Excelsior Downtown Dubai
  • Hotel Excelsior Hotel Downtown
  • Hotel Excelsior Hotel Downtown Dubai
  • Dubai Excelsior Hotel Downtown Hotel
  • Hotel Excelsior Hotel Downtown
  • Holiday Inn Dubai Downtown Dubai
  • Excelsior Downtown
  • Excelsior Hotel Downtown Hotel
  • Excelsior Hotel Downtown Dubai

Optional extras

Late check-out can be arranged for an extra charge of 100 percent of room rate (subject to availability)

Rollaway beds are available for AED 120.0 per night

Continental breakfast is offered for an extra charge of AED 65 for adults and AED 35 for children (approximately)

Airport shuttle service is offered for an extra charge of AED 150 per vehicle

Area shuttle and shopping center shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: AED 15 per person, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Excelsior Hotel Downtown does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a 100% charge (subject to availability).
  • Yes, Bistro Restaurant offers Indian cuisine. Nearby restaurants include Kabab Erbil Iraqui Restaurant (4-min walk), Bait Al Mandi (5-min walk), and Al Shami (5-min walk).
  • Yes, a shuttle from the airport to the hotel is available. The charge is AED 150 per vehicle.
  • Excelsior Hotel Downtown has a nightclub and a spa, as well as an outdoor pool and a 24-hour fitness center.
7.8.Good.
  • 10.0.Exceptional

    Impressive cleaningness

    I was great. The cleaning was superb, everyday changing the towels, cleaning the whole room and tacking extra attention to my needs. I would like to thank the nice Abigaël for her extraordinary care in my room and making sure to make it in the best shape everyday.

    Samer, 7 night business trip, May 31, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Comfortable & Clean

    Great value for money. The reception staff were very friendly. The housekeeping was very good. The maintenance were very responsive. It needs soms renovations but working fine.

    Samer, 1 night business trip, May 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    A very good hotel!

    Excellent service!! All the people in this hotel were very nice and helpfull!! Room is very nice, breakfast and dinner were great and there is a gym and a pool at the rooftop. Al rigga metro station is 5 minutes walk or you can find a taxi in the street in 5 minutes.

    Ofer, 2 night trip, Apr. 22, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Need renovation & pest control

    I’ll start by saying that if I had a refundable reservation I would have left the 2nd night! The rooms are in desperate need for renovation, not sure if the furniture is old or they are trying to pull off a classic style, but for sure their showers, tubs, seats, flush & shower curtains need to be changed. Stayed 2 nights in the first room: Shower handle broken, can’t use the tub to relax as the water holder doesn’t work, remote control not working. I asked them to change the room after the first night they said they dnt have availability & that they will fix the problems. They changed the remote, it still ddnt work, the 3rd day I stopped having hot water. It is when I insisted to change the room and if they dnt have availability they can give me my money & I can go somewhere else. Room 2 I stayed 7 nights: Better than first room but still the bathroom needs renovation. To note that in both rooms I had cockroaches! & when I complained abt that they said they sprayed but can’t do anything more... several times I had to go back down to reactivate my key card. Not sure how they are operating a 4 stars hotel. Food not bad, though they dnt have diet cola only regular lol. Location is in older part of Dubai. Parking is available Supermarket around the corner Have a gym and pool but I Ddnt use. The staff tried to help & are friendly, but that’s not enough to run a hotel

    8 night trip, Mar. 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Staff is very courteous

    Haisam, 2 night business trip, Oct. 24, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    The room was clean and modern on a non smoking floor. The lobby and hotel bar were smoke filled. Hotel staff was awful with service and fixing my reservation to accommodate me. They stated they didn't have the room type (king size and twin) i requested at their location and also wanted to charge me for more adults in the room, which i tried to inquire about before the trip but did not get an answer. Seeing that me and 3 other adults were headed back to the United States in about 5 hours we were not actually spending the night. We needed a room to refresh and somewhere safe for our luggage. After i did not accept getting more rooms they finally allowed me to leave the luggage in their car and gave me a room with ONE bed for just me.

    1 night trip with friends, Dec. 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    All good have no any issue about stay at hotel. Great

    1 night trip, Dec. 9, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice stay

    Always enjoy staying here. I arrived early from a long 14 hour flight and my room wasn’t ready. Princess the receptionist took the extra mile to upgrade my room so that I didn’t have to wait couple oh hours in the lobby. Many thanks.

    Haisam, 2 night business trip, Dec. 9, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Everything was great. Keep it up the great job you guys doing.

    Raj, 1 night business trip, Nov. 10, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Flawless! Many thanx to the Asian receptionist/front desk at checkin/checkout hours

    BenRejeb, 6 night family trip, Oct. 10, 2019

    Verified Expedia guest review

See all 69 reviews