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3-star hotel in Florence with indoor pool and 24-hour fitness
I didn’t like the Smart TV in the room. Its Internet browser didn’t work until we left…
Nov. 26, 2019
There was a lot of background noise.
Mar. 31, 2021
This property advises that it adheres to Commitment to Clean (Marriott) and SafeStay (AHLA - USA) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Pool access available from 9:00 AM to 9:00 PM.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Nice room, loved the bathroom setup but the floor was not vacuumed before our stay.
Kelly, 1 night family trip, Mar. 26, 2021
Verified Hotels.com guest review
Awesome service and pool, p Missed breakfast everyday.
Becky, 2 night family trip, Mar. 19, 2021
Verified Hotels.com guest review
When i booked i specifically asked about the pool, due to covid. They said it was open, but did not clairfy. I wish they would have let me know that u could only swim 1 hour a day.
Kassandra, 1 night family trip, Mar. 13, 2021
Verified Hotels.com guest review
Everything was perfect. Good service, comfy bed, great heated pool, great room size, great hotel location, free parking.
3 night family trip, Feb. 12, 2021
Verified Hotels.com guest review
The front desk employee, D, was ABSOLUTELY amazing! He was there both nights of our stay and was super quick to accommodate any and all requests. We will definitely stay here again if in the are! They just restarted the breakfast, there was a staff on hand to serve eggs and sausage and then they had cereals, individual oatmeal, individually wrapped muffins, granola bars, yogurt, and fresh fruit. It was the perfect variety for our growing boys.
Jill, 1 night family trip, Jan. 30, 2021
Verified Hotels.com guest review
This was a great place to stay. We had a king bedroom suite and loved the layout. It would be a perfect place to stay for a longer period of time. The eggs at breakfast would be my only disappointment. I think they are powdered eggs. We would stay here again without question. I would not let the eggs deter us from this place. Overall very positive.
Jennifer, 1 night trip, Jan. 22, 2021
Verified Hotels.com guest review
Phenomenal staff, wondwrful room's. Conveniently close to many restaurants and shopping.
David, 1 night business trip, Nov. 13, 2020
Verified Hotels.com guest review
You have a wonderful staff! We had a bit of an issue that was a mistake of an employee. The General manager went above and beyond to rectify it. Our stay was phenomenal. I have stayed here 7 of the last 8 years i come out here for a work. Highly reccomend staying here.
David, 5 night business trip, Nov. 8, 2020
Verified Hotels.com guest review
Great location. Very friendly staff. Rooms were big. Loved the trundle bed! Perfect for big family!
Debbie, 2 night family trip, Oct. 12, 2020
Verified Hotels.com guest review
We stayed at this hotel on our way from North Carolina to visit family in Michigan. Room appeared to be fine. We enjoyed the pool/hot tub time. Upon getting ready for bed we noticed that there was no barrier protection between the fitted sheet and the mattress(fabric mattress). I went to the front desk and the employee there stated she was only a pt employee and didn't work in houskeeping so she knew nothing about the requirements. I requested additional bedding, no cover/encasement was available. We slept on top of 2 sheets and a blanket and slept under a blanket. We were awakened at 715am by construction behind the hotel, which they failed to mention to us upon our check in. I went down to get our sack breakfast and coffee at 730. I ran into a housekeeper on the way back up and when asked about mattress protection she stated "some of the beds have them some of them don't". Upon leaving our room to check out the housekeeper in the hallway didn't have a mask on while she was at her cart getting supplies. The mask wasn't just pulled down, it was not on at all. When we stopped at the front desk we were informed that our concerns would be passed on to manager who was out for a few days. I contacted manager and he was kind enough to contact me upon returning to work. He hadn't received my concerns/complaints from his staff. He assured me that my issues would be addressed and he apologized for our inconvience. We booked this room with no refunds available and were on a budget.
Michelle, 1 night family trip, Oct. 1, 2020
Verified Hotels.com guest review