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1 room, 2 adults

Crowne Plaza Festival City, an IHG Hotel, Dubai

5-star5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
Dubai Festival City, Dubai, United Arab Emirates

Luxury hotel with spa, near Festival Center
  • Free WiFi and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's pool
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • credits to Islam, Menna and Adnan. Great Ppl with great services that surpassed my…Jul. 7, 2020
  • No up to standard of 5 stars and matching the level of crown plaza the rooms and…Sep. 3, 2019

Crowne Plaza Festival City, an IHG Hotel, Dubai

from $100 CAD
  • Superior Suite, 1 Bedroom (Waterfront)
  • Superior Room
  • Superior Room, 1 King Bed
  • Deluxe Room, 2 Single Beds (Waterfront)
  • Family Room, 1 King Bed (Waterfront)
  • Deluxe Room, 1 King Bed (Waterfront)
  • Superior Room, 2 Single Beds
  • Deluxe Room (Waterfront)
  • Suite, 1 Bedroom (Diplomatic Skyline)
  • Family Room, Connecting Rooms

What’s around Crowne Plaza Festival City, an IHG Hotel, Dubai

Landmarks

  • Heart of Dubai
  • Dubai Festival City Mall - 9 min walk
  • Festival Center - 9 min walk

Getting around

  • Dubai Intl. Airport (DXB) - 11 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 26 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 46 min drive
  • Creek Station - 27 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 316 rooms
  • This hotel is arranged over 19 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Onsite valet parking (AED 27 per night)

  • Wheelchair-accessible parking on site

  • Onsite parking includes off-street options

  • Free offsite parking nearby

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 11
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • Arabic
  • Chinese
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Italian
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Turkish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Spa InterContinental has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Zaytoun - This poolside restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Belgian Beer Cafe Dubai - This bar serves brunch, lunch, and dinner.

Skyline Lounge - This brasserie is located by the pool. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Mazar Lounge - This café specializes in international cuisine and serves light fare only. Open daily.

Crowne Plaza Festival City, an IHG Hotel, Dubai’s small print

Also known as

  • Crowne Plaza Festival
  • Crowne Plaza Festival City
  • Crowne Plaza Festival City, an IHG Hotel Hotel
  • Crowne Plaza Festival City, an IHG Hotel Dubai
  • Crowne Plaza Festival City, an IHG Hotel Hotel Dubai
  • Crowne Plaza Festival City
  • Crowne Plaza Festival City Dubai
  • Crowne Plaza Festival City Hotel
  • Crowne Plaza Festival City Hotel Dubai
  • Festival City Crowne Plaza
  • Crowne Plaza Dubai Festival City Hotel Dubai

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 7:00 AM to 8:00 PM.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

Optional extras

Valet parking costs AED 27 per night

Rollaway beds are available for AED 180.0 per stay

Buffet breakfast is offered for an extra charge of AED 120 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Crowne Plaza Festival City, an IHG Hotel, Dubai

  • Does Crowne Plaza Festival City, an IHG Hotel offer free cancellation for a full refund?
    Yes, Crowne Plaza Festival City, an IHG Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Crowne Plaza Festival City, an IHG Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Crowne Plaza Festival City, an IHG Hotel?
    Yes, there's free self parking.
  • Is there a pool at Crowne Plaza Festival City, an IHG Hotel?
    Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.
  • Are pets allowed at Crowne Plaza Festival City, an IHG Hotel?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Crowne Plaza Festival City, an IHG Hotel?
    You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Crowne Plaza Festival City, an IHG Hotel?
    Yes, Zaytoun offers alfresco dining, Mediterranean cuisine, and pool views. Nearby restaurants include Hard Rock Cafe Dubai (5-min walk), Al Fanar Restaurant & Cafe (8-min walk), and Motomachi Restaurant (11-min walk).
  • Is airport shuttle service offered by Crowne Plaza Festival City, an IHG Hotel?
    Yes, an airport shuttle is available.
  • What is there to do at Crowne Plaza Festival City, an IHG Hotel and nearby?
    Crowne Plaza Festival City, an IHG Hotel has a spa and an outdoor pool, as well as a 24-hour health club and a garden.

Recent reviews

Superb 9.0 From 156 reviews

Exceptional 10.0
If you have spa and club in future
Good
Mustafa, ca5 night business trip
Good 6.0
Accessibilty to hotel not very easy! Reception check in was too slow! Pillows were uncomfortable Kettle wire is less than 10 cm long you have to keep holding it next to plug to heat water! No Qtips No shower cap only two small bottles of water!!the minimum was put only
Maria Gaya, ie1 night trip
Exceptional 10.0
You must go for Crowne Plaza Festival.
Great hotel, great location and great services.
Samer, ie4 night family trip
Exceptional 10.0
Excellent Hotel .. Enjoy staying
Hotel is excellent and so are the staff on reception with all facilities and the view of the creek early morning was fascinating. Mall conneted to Hotel and the walk is an advantage.
TALHA, us1 night trip
Exceptional 10.0
For the lovely family of six, a trip to remember..
Simply great family vacation...! After loosing my beloved father during this pandemic, due to Covid 19, me and my family needed a little time off. As Post Covid Survivors, with our eldest son a patient of transverse myelitis, this very hotel had us all forgotten about our sorrows and pain. Thank you to the staff of Crowne Plaza. Perfect location and great amenities.
Samm, us8 night family trip
Exceptional 10.0
The pool area is simply fantastic. The hotel was quiet and has great soundproofing as you cannot hear other people above or next to you. The showers and bathroom was a great size and of good quality.
Lindsay Louise, gb10 night trip with friends
Exceptional 10.0
Great staff and service. Very clean and pleasant place to stay. Great breakfast. I will come back
us10 night business trip
Exceptional 10.0
Nice stay
Nice stay and friendly staff especially for front door
Ahmet Selim, us4 night business trip
Exceptional 10.0
Excellent hotel with good location and great access to the mall and water seen .
us1 night business trip
Very Good 8.0
Location - close to Festival City Mall. Breakfast buffet was good. Room was spacious and all amenities were provided.
au1 night family trip

Crowne Plaza Festival City, an IHG Hotel, Dubai