Diplomat Hotel & Business Center

Photo gallery for Diplomat Hotel & Business Center

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Indoor pool
Indoor pool
Indoor pool
Senior Suite | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Overview of Diplomat Hotel & Business Center

Diplomat Hotel & Business Center

4-star property
4-star hotel in Yesil District with 2 restaurants and 3 bars/lounges

7.6/10 Good

110 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
29/1, D. Kunayev Street, Nur-Sultan, 010000
Main amenities
  • Daily housekeeping
  • 2 restaurants and 3 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Rollaway/extra beds available (surcharge)
  • Refrigerator
  • Private bathroom

Choose dates to view prices

About this area

What's nearby

  • In Yesil District

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 24 min drive
  • Astana Railway Station - 24 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • Bon Bon - 7 min walk
  • Cafela - 7 min walk
  • Focaccia - 8 min walk
  • Segafredo Zanetti Espresso - 8 min walk
  • Mado - 9 min walk

About this property

Diplomat Hotel & Business Center

4-star family-friendly hotel in the heart of Yesil District
Take advantage of a roundtrip airport shuttle, a poolside bar, and a terrace at Diplomat Hotel & Business Center. Treat yourself to a massage, a manicure/pedicure, or a body scrub at Bali SPA, the onsite spa. Enjoy international cuisine and brunch at the two onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An indoor pool and a children's pool
  • Free self parking and extended parking
  • Buffet breakfast (surcharge), train station pick-up service, and smoke-free premises
  • An elevator, a front desk safe, and multilingual staff
  • Guest reviews say great things about the proximity to public transit
Room features
All guestrooms at Diplomat Hotel & Business Center have thoughtful touches such as 24-hour room service and air conditioning, in addition to amenities like late night room service and free WiFi.
Other conveniences in all rooms include:
  • Childcare services and free extra beds
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Bathrooms with deep soaking tubs and free toiletries
  • 36-inch flat-screen TVs with cable channels
  • Refrigerators, electric kettles, and heating

Languages

Chinese (Mandarin), English, French, German, Russian, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 77 rooms
  • Arranged over 21 floors

Arriving/Leaving

  • Check-in time from noon - 9:00 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • One child (13 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite extended parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle from 10:00 AM to midnight*
  • Train station pick-up*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • 2 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free
  • Children's pool
  • Childcare in room (surcharge)

What to do

  • Karaoke
  • Bicycle rentals nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center (721 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Piano
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible parking
  • Bathroom emergency pull cord

Languages

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Russian
  • Turkish

Room amenities

Be entertained

  • 36-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Egyptian cotton sheets
  • Free rollaway/extra bed

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Bali SPA has 5 treatment rooms. Services include sports massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

La Terrazza - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, and lunch.
El Gaucho - This restaurant specializes in Argentinean cuisine and serves lunch and dinner. Open daily.
DIP Lounge - This rooftop bar specializes in international cuisine and serves dinner only. Open select days.
Lobby Bar - This lobby lounge specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.
Fresh Bar - This bar specializes in Asian cuisine and serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of KZT 2500 per person (approximately)
  • Airport shuttle service is offered for an extra charge of KZT 6000 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Diplomat Business Center
Diplomat Business Center Astana
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Diplomat Hotel Business Center
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Hotel Diplomat Hotel & Business Center
Diplomat Hotel & Business Center Nur-Sultan
Hotel Diplomat Business Center
Hotel Diplomat Hotel & Business Center Nur-Sultan
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Diplomat Hotel & Business Center Nur-Sultan
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Diplomat Hotel & Business Center Hotel Nur-Sultan

Frequently asked questions

Does Diplomat Hotel & Business Center offer free cancellation for a full refund?
Yes, Diplomat Hotel & Business Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Diplomat Hotel & Business Center?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Diplomat Hotel & Business Center?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Diplomat Hotel & Business Center?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Diplomat Hotel & Business Center?
Yes, there's free self and extended parking.
Is airport shuttle service offered by Diplomat Hotel & Business Center?
Yes, an airport shuttle is available from 10:00 AM to midnight. The charge is KZT 6000 per vehicle one way.
What are the check-in and check-out times at Diplomat Hotel & Business Center?
You can check in from noon - 9:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Diplomat Hotel & Business Center and nearby?
Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Diplomat Hotel & Business Center also has 3 bars and a sauna, as well as a steam room.
Are there restaurants at or near Diplomat Hotel & Business Center?
Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include Bon Bon (7-min walk), Cafela (7-min walk), and Focaccia (8-min walk).
Does Diplomat Hotel & Business Center have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Diplomat Hotel & Business Center like?
Diplomat Hotel & Business Center is in Yesil District, a short 2-minute walk from Kazakhstan Ministry of Foreign Affairs and 6 minutes' walk from Bayterek Tower. Travelers say the local area is very walkable close to public transit.

Overall score and ratings

7.6

Good

7.9/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.3/10

Property conditions & facilities

7.0/10

Eco-friendliness

6/10 Good

Night in Nur-Sultan
Hotel is centrally located in Nur-Sultan with easy access to many of sightseeing Nur-Sultan has to offer. This hotel is good value for money, recommendIng this hotel For a short stay
Graham, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice and quiet but I am here at the coronavirus time :)
1-night family trip
Verified Expedia guest review

4/10 Fair

Did like: central location did not like: poor service, access key to the room have to be re-magnetized every day, cleaning is sometimes skipped, conversation in English is very difficult.
InternationalCo, 8-night business trip
Verified Expedia guest review

8/10 Very good

Farid, 4-night business trip
Verified Hotels.com guest review

6/10 Good

They didn’t want to give me a receipt, even though I paid for my stay directly. Also, for some reason, the cleaning lady threw away my toothbrush and razor, and she denied it later.
Alexander, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

4/10 Fair

Great location.
Staff is very helpful and friendly, although not all trained well. Location wonderful. Business center (computer, printer) non-existent. Breakfast okay. Beds good. Building condition tired. Some plumbing issues. Reasonable value for money.
GARY, 5-night business trip
Verified Hotels.com guest review

8/10 Very good

Paul, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Tired hotel
After 2 nights, we had to find another hotel due to nasty chemical fumes that drifted around the corridors and entered our room. The staff responded by leaving an air freshener in the bathroom. The hotel refused to give us a refund for the remaining 4 nights!!
Silas, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Very good locations, friendly staff. It's excellent for business trip and for vacations as well.,
Giasiba, 2-night trip
Verified Expedia guest review