8/10 Very good
27 Feb 2023
Superb hotel except for...
This is an excellent 5 star hotel in a great location very close to the centre of Marrakech. The rooms are very large and beautifully presented. The central swimming pool is great and it was a delight to stay there. However there were 2 significant issues: 1) The air conditioning was turned off for winter. The rooms were warm 23deg at night and this was too hot for comfortable sleeping. When I pay €400 a night I expect to be able to control the room temperature. 2) The noise transfer from the room above was completely unacceptable. Every foot step on the hard floor above, was heard directly below. The occupants of the room above returned each night at 1am and walked around their room for 30-60 minutes before finally going to sleep. This woke both of us up each night and in not acceptable for a hotel of this quality and price. Overall an excellent hotel that is let down by 2 serious issues. If these issues are resolved we would be delighted to return.
Jonathan
Jonathan, 2-night trip
Verified Hotels.com guest review