All properties in Karon, Phuket Province, Thailand

Sugar Palm Grand Hillside, Karon

4-star hotel with outdoor pool, near Kata Beach

  • Free WiFi and free parking
$23 CAD

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1 Khoktanod Soi 3, Karon, 83100, Phuket, Thailand
  • I'm pleased with the quality for the price. This hotel was a quick walk to the beach and…

    Feb. 22, 2021

  • Overall the hotel is pretty nice. It is on top of a hill but it’s not as bad as many…

    Feb. 1, 2020

See all 32 reviews

Official standards

This property advises that it adheres to Safety and Health Administration (Thailand) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 106 guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace

For families

  • Free cribs/infant beds
  • Children's pool
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Private bathroom

What’s around

  • Kata Beach - 4 min walk
  • Kata Noi Beach - 12 min walk
  • Karon Beach - 25 min walk
  • Big Buddha - 38 min walk
  • Kata Porpeang Market - 15 min walk
  • Dino Park Mini Golf - 27 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Double or Twin Room, 1 Double or 2 Single Beds
  • Grand Room, Pool Access
  • Grand Jacuzzi


1 Khoktanod Soi 3, Karon, 83100, Phuket, Thailand
  • Kata Beach - 4 min walk
  • Kata Noi Beach - 12 min walk
  • Karon Beach - 25 min walk

What’s around


  • Kata Beach - 4 min walk
  • Kata Noi Beach - 12 min walk
  • Karon Beach - 25 min walk
  • Big Buddha - 38 min walk
  • Kata Porpeang Market - 15 min walk
  • Dino Park Mini Golf - 27 min walk
  • Karon View Point - 36 min walk
  • Karon Beach Roundabout - 2.5 mi / 4 km
  • Karon Market - 2.8 mi / 4.5 km
  • Karon Temple - 2.9 mi / 4.6 km
  • Chalong Bay - 4.2 mi / 6.7 km

Getting around

  • Phuket Intl. Airport (HKT) - 62 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 106 rooms
  • This hotel is arranged over 11 floors


  • Check-in time 2:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. This property is a certified Thailand SHA Plus hotel.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Airport shuttle (available 24 hours)*


  • Free onsite self parking
  • Onsite parking limited
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Beach towels
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Kayaking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Pool sun loungers
  • Sauna

Working away

  • Meeting rooms
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop


  • Number of buildings/towers - 3
  • Year Built - 2009
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
  • Library


  • Braille or raised signage
  • Visual alarms in hallways
  • Handrails in stairways
  • Doorbell/telephone notification

Languages Spoken

  • Chinese
  • English
  • Filipino
  • Japanese
  • Russian
  • Thai

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 43-inch TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials, body scrubs, and body treatments.


Baby Palm - This restaurant serves breakfast and lunch.

7th Heaven Sky Bar - This rooftop bar overlooks the ocean. Open daily.


On Site

  • Fitness facilities
  • Sauna


  • Kayaking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby

Small print

Also known as

  • Sugar Palm Grand Hillside Hotel Karon
  • Sugar Palm Grand, Hillside Hotel Kata Beach
  • Sugar Palm Grand, Hillside Phuket/Kata Beach
  • Sugar Palm Grand Hillside Hotel Karon
  • Sugar Palm Grand Hillside Karon
  • Sugar Palm Hillside Karon
  • Sugar Palm Grand Hillside Hotel
  • Sugar Palm Grand Hillside Karon
  • Sugar Palm Grand Hillside Hotel Karon
  • Sugar Palm Grand Hillside Hotel
  • Sugar Palm Grand Hillside Karon
  • Sugar Palm Grand Hillside
  • Sugar Palm Grand Hillside Hotel
  • Sugar Palm Grand Hillside Hotel Phuket
  • Sugar Palm Grand Hillside Phuket
  • Sugar Palm Hillside
  • Sugar Palm Grand Hillside Kata

Optional extras

Early check-in can be arranged for an extra charge of THB 200 (subject to availability)

Late check-out can be arranged for an extra charge of THB 200 (subject to availability)

Rollaway beds are available for THB 1300.0 per night

Buffet breakfast is offered for an extra charge of THB 450 for adults and THB 250 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 1500 per vehicle (one-way, Maximum occupancy 2)


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Sugar Palm Grand Hillside does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - anytime. There's a charge of THB 200 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of THB 200 (subject to availability).
  • Yes, Baby Palm offers ocean views. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Boathouse Wine & Grill (4-min walk), Kata On Fire Bar & Gril (4-min walk), and Two Chefs Kata Beach (4-min walk).
  • Yes, an airport shuttle is available. The charge is THB 1500 per vehicle one-way.
  • Have fun with nearby activities like boat tours, kayaking, and mountain climbing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a fitness center. Sugar Palm Grand Hillside also has a garden.
  • 10.0.Exceptional

    Hotel staff very friendly. Good location near to beach

    4 night romance trip, Dec. 28, 2019

    Verified Expedia guest review

  • 6.0.Good

    Ordinary stay and experience.

    Service has a little worse this time. Made an enquiry on airport transfer and the staff just curtly pointed to a sign. Wifi was quite patchy. Facilities are ok.

    3 night trip, Dec. 12, 2019

    Verified guest review

  • 8.0.Very Good

    Quite place , smelly rooms

    Location is fine if you're looking for a quite spot. The rooms have heavy unpleasant damp smell and could use fresh dry air once in a while .

    5 night family trip, Oct. 6, 2019

    Verified guest review

  • 8.0.Very Good

    Convenient and nice spacious rooms

    Contacting the hotel a week before the booking was very difficult as emails and calls weren't getting picked up. Later on they said the email didn't go to their main line. Once they answered, it was smooth from there. The hill that people complain about isn't that bad, it's nice exercise. Room was spacious and the jacuzzi tub was great to soak dive gear and dry it on the huge balcony. The queen bed was actually 2 singles put together, but it was still comfy and clean. Bathroom was a bit small and in the morning there was a bad smell from pumping sewage, keep it closed. Area nearby was great and convenient. The sky bar was amazing, loved it. Also enjoyed the omelets at breakfast. Hotel did a thoughtful event for easter too, very sweet. Rented scooter through hotel too @250 baht and airport transfer @ 1000 baht. Nice hotel, we enjoyed our stay.

    Pei Ming, 2 night romance trip, Apr. 19, 2019

    Verified guest review

  • 10.0.Exceptional

    This is the title of my review (a good review)

    Great stay. Staff were helpful and friendly, and room was comfortable. Excellent location too, only a few minutes from the main beach, and not too far from Kata Noi for something a little quieter and less crowded.

    5 night romance trip, Dec. 23, 2018

    Verified guest review

  • 4.0.Fair

    "Has been" hotel...mauvais management :plus jamais

    Séjour d'une semaine sur place. Je ne suis pas du genre à mettre des notes passables,mais dans ce cas là,je me dois de le faire pour avertir les personnes exigeantes. Hôtel certainement très bien il y a 20 ans,mais pas du tout de nos jours.(standards dépassés) Hôtel surnoté par d autres clients,à croire qu'ils n ont jamais connu mieux... Côtés positifs:hôtel proche de tout à pied:plage de Kata,magasins,restaurants,animation locale. Côtés négatifs :hôtel très difficile d'accès pour personnes à mobilité réduite,chambre et mobilier usagés/viellots. En pleine journée,campagne d'éradication de moustiques(gaz nocif) sans avoir averti la clientèle :c est honteux.(intoxication) Au petit matin(09h30),à deux reprises : rotofil à moteur thermique qui reveillent les clients (d habitude,cela se fait avec un rotofil électrique,bien davantage silencieux; ou à la main....) Management averti mais se moque du bien-être de la clientèle.S excuse constamment mais ne fait rien concrètement. Pas assez de transats au bord de la piscine. Sur place,service de location de scooters proposant des scooteurs très vieux et en mauvais état. Je passe d autres faits négatifs. 60€/jours sans petit dej: trop cher pour le peu de prestations. Clientèle chinoise et russe trop bruyante. Bref,je n y retournerai pas.Y'a mieux sur Kata et à des tarifs inférieurs. Très déçu d'avoir choisi cet hôtel en ayant suivi les avis de certains clients ""

    OLIVIER, 6 night trip, Feb. 18, 2020

    Verified guest review

  • 10.0.Exceptional

    Proche plage et belle piscine

    Hôtel idéalement bien placé, très près de la plage, à 2 minutes à pied. Le petit déjeuner sous forme d’un grand buffet est plus que satisfaisant. Le personnel agréable, nous avons pris la chambre avec bain bulle sur le balcon qui est très agréable. Nous y retournerons

    Christophe, 4 night trip, Feb. 7, 2020

    Verified guest review

  • 8.0.Very Good

    Ottimo trattamento e hotel eccezionale .consiglio vivamente

    Maurizio, 9 night family trip, Feb. 2, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Les l’emplacement et la vue sur la mer et les piscines et les chambres spacieuses. Personnel accueillant et agréable Le moins petit déjeuner salé à améliorer

    Jannick, 11 night romance trip, Jan. 25, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Sijainti, huoneen varustus ja kunto sekä henkilökunta erinomaiset. Ison uima-allasalueen kunnollisten aurinkotuolien puuttuminen harmitti.

    21 night romance trip, Jan. 13, 2020

    Verified Ebookers guest review

See all 32 reviews