Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Banyan Tree Mayakoba, Playa del Carmen

Upscale beachfront resort with golf course, near El Camaleon Mayakoba Golf Course

  • Free WiFi and free parking
From
$629 CAD

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  • Pool
  • Pool
  • Beach
  • Beach bar
  • Pool
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Carretera Federal Chetumal, Playa del Carmen, 77710, QROO, Mexico
9.6.Exceptional.
  • Privacy. All Villas are fully private Private pools.hot tubs . Amazing customer service.

    Jan. 12, 2020

  • The villa pool. The friendly staff. The food was great.

    Jul. 7, 2019

See all 275 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Walkable
Transportation options
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 161 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • Golf course
  • 11 restaurants and 2 poolside bars
  • Full-service spa

What’s around

  • On the waterfront
  • El Camaleon Mayakoba Golf Course - 24 min walk
  • Quinta Avenida - 4.2 mi / 6.7 km
  • Xcaret Eco Theme Park - 11.1 mi / 17.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Bliss Pool Villa
  • Room
  • Spa Pool Villa with Massage Porch
  • Serenity Two Bedroom Pool Villa
  • Lagoon & Beachside Two-Bedroom Pool Villa
  • Three-Bedroom Family Residence
  • Beachfront Three-Bedroom Pool Villa
  • Beachfront Pool Suite (King)
  • Beachfront Pool Suite (Queen)
  • Beachfront Sunrise Pool Suite
  • Lagoon Sunset Pool Villa

What’s around

Landmarks

  • On the waterfront
  • El Camaleon Mayakoba Golf Course - 24 min walk
  • Quinta Avenida - 4.2 mi / 6.7 km
  • Xcaret Eco Theme Park - 11.1 mi / 17.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
map
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Carretera Federal Chetumal, Playa del Carmen, 77710, QROO, Mexico

At a glance

Hotel size

  • This hotel has 161 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time 3 PM-1 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets allowed*
  • Restrictions apply*
  • 1 per room (up to 22 lbs)
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite valet parking

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 11 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Beach bar
  • 24-hour room service

Things to do

  • Free bicycles on site
  • Ecotours on site
  • Golf lessons on site
  • Golfing on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Yoga classes/instruction on site
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • 24-hour business center
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 3310
  • Conference space size (meters) - 308
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2009
  • Elevator
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Doorbell/telephone notification
  • Lever door handles

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Private pool
  • In-room massage available
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 50-inch Smart TV
  • Pay movies
  • Digital TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

Banyan Tree Spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Sands Beach Club - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Oriente - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Cello - This restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Saffron - Overlooking the garden, this fine-dining restaurant specializes in Thai cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

The Tomahawk Den - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.

Recreation

On Site

  • Golf course on site
  • Health club
  • Outdoor tennis courts -
  • Tennis on site
  • Free bicycles on site
  • Ecotours on site
  • Golf lessons on site
  • Golfing on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Yoga classes/instruction on site

Nearby

  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 56.8 for adults and USD 28.4 for children (approximately)

Children and extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Pets are allowed for an extra charge of USD 60 per pet, per stay
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Banyan Tree Mayakoba Resort Playa del Carmen
  • Banyan Tree Mayakoba Playa del Carmen
  • Banyan Tree Mayakoba Resort Playa del Carmen
  • Banyan Tree Mayakoba Resort
  • Banyan Tree Mayakoba Playa del Carmen
  • Banyan Tree Mayakoba Playa del Carmen
  • Mayakoba Banyan Tree
  • Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
  • Banyan Tree Mayakoba Resort Playa del Carmen
  • Banyan Tree Mayakoba Resort
  • Banyan Tree Mayakoba Resort

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Banyan Tree Mayakoba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, free onsite COVID-19 testing (antigen/rapid screening) is available, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Yes, pets are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 60 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3 PM - 1 AM. Check-out time is noon. Express check-in and check-out are available.
  • Yes, there are 11 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Coco's Cabanas (4 mi), Fonda Argentina (4.3 mi), and La Vagabunda (4.3 mi).
  • Have fun with onsite activities like kayaking, sailing, and archery, and practice your swing at the golf course. Additional recreation onsite includes ecotours and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Banyan Tree Mayakoba also has 2 poolside bars, 3 bars, and a private beach, as well as a 24-hour fitness center, a picnic area, and a garden.
9.6.Exceptional.
  • 8.0.Very Good

    We stay in 3 bedroom villas, the only inconvenient is the villas didn’t have a washroom on the main floor.

    Mike, 6 night family trip, May 16, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Complete discretion and privacy. An amazing location

    8 night romance trip, Apr. 13, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    we received excellent attention at every single moment. It's out first experience in Mexico in a resort with private villas with pools (we've done that elsewhere), and it didn't disappoint. Food was very good, but we think it was a bit overpriced

    4 night family trip, Feb. 16, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Gorgeous resort, perfect customer service, great food. One of my best vacations.

    5 night family trip, Dec. 23, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    Great stay expensive services

    The hotel was excellent, very good service but the prices of everything are ridicoysly high. A burger $70 dollars, breakfast $90 dollars etc...

    ALONSO, 6 night trip, Jul. 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    One of the best property and excellent staff. I would go there again.

    5 night family trip, Jun. 27, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent hotel. Not to many people. Food excellent

    16 night family trip, Jun. 18, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    The property itself was beautiful. The staff were kind and friendly. Perfect spot for a quiet, peaceful vacation. That being said, we found it to be too peaceful and quiet (especially at night). The pools closed at “sunset”, the tennis courts closed at 6pm, and the activities ceased as well. We found ourselves feeling stir crazy. Luckily, we rented a car, so we were able to go find activities elsewhere. Don’t get me wrong, we aren’t party animals (heck, we don’t even drink), so we weren’t looking for a party, we just wanted something to do besides hang out in our room. Also, because the resort is a 30-50 min drive to Playa del Carmen & Cancun, respectively, and there are limited activities, the resort knows they have you captive and they charge insane prices for food and spa services. Plan on $40USD for a burger, $300USD for a massage, etc. I would recommend for a couple nights for an anniversary or for an elderly couple looking for a quiet escape, but for a typical, active couple/group, I would recommend a nice resort in Cancun. You’ll spend a lot less and have WAY MORE options.

    5 night family trip, Jun. 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Top hotel, must go back soon

    Great hotel, beautiful room, top class service. We really enjoyed our stay in our Bliss pool villa, Saffron restaurant and Sands beach club are both cool. Will be back soon.

    IGNACIO, 2 night trip, Jun. 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    All Staff members give us very detail service and personalized attention. The property is very clean and very well maintained. We really enjoyed our private pool and lunch at the villa.

    8 night romance trip, May 30, 2021

    Verified Expedia guest review

See all 275 reviews