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Banyan Tree Mayakoba

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Exterior
Reception
Lagoon & Sunset Rooftop Pool Villa | Premium bedding, down comforters, minibar, in-room safe
Lunch, dinner served; international cuisine, ocean views
Point of interest

Overview of Banyan Tree Mayakoba

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Banyan Tree Mayakoba

5.0 star property
Upscale beachfront hotel with golf course, near El Camaleón Mayakoba Golf Course
9.6 out of 10 Exceptional
9.6/10 Exceptional

953 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Pet-friendly
  • Free parking
  • Free WiFi
  • Restaurant
The price is CA $616
Price available on 06/28/2023
Map
Carretera Federal Chetumal, Puerto Juarez Km 298, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On a private beach
  • Golf course
  • Restaurant and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • 4 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)

Room options

About this area

What's nearby

  • On the waterfront
  • El Camaleón Mayakoba Golf Course - 5 min drive
  • Gran Coyote Golf - 9 min drive
  • Tres Rios Ecopark - 9 min drive
  • Quinta Avenida - 12 min drive
  • Mamitas Beach - 13 min drive
  • Playa del Carmen Main Beach - 14 min drive
  • Maroma Beach - 17 min drive
  • Playa del Carmen Maritime Terminal - 16 min drive
  • Playacar Golf Club - 18 min drive
  • Xplor Theme Park - 21 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Cozumel Intl. Airport (CZM) - 13.5 miles/21.7 km
  • Area shuttle

Restaurants

  • Buffet Riviera - 18 min walk
  • Buffet Sunset - 16 min walk
  • Mamma Mia - 17 min walk
  • Yucatán Main Restaurant - 12 min drive
  • La Fleur - 18 min walk
Map

About this property

Banyan Tree Mayakoba

Putting you within a 15-minute drive of Quinta Avenida, Banyan Tree Mayakoba offers a private beach where you can enjoy beach umbrellas, beachside drinks, and sun loungers. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Offering ocean views, Sands Beach Club serves international cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, a golf course, and a free kid's club. Fellow travelers like the helpful staff and nice bathrooms.

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 161 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3 PM - 1 AM
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The credit card used to book the reservation must be presented by the cardholder at check-in

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets allowed (1 per room, up to 22 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free secured onsite valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • 3 bars/lounges
  • Restaurant
  • Beach bar
  • Poolside bar
  • Private dining
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Lifeguard on site

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Archery
  • Ecotours
  • Golfing
  • Hiking/biking trails
  • Kayaking
  • Sailing
  • Cave exploring nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • 24-hour business center
  • 4 meeting rooms
  • Computer station
  • Conference space (3310 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf caddy on site
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • 18 holes of golf
  • 2 outdoor pools
  • Designer stores on site
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Wine tasting room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Doorbell and phone notification
  • Lever door handles
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Private pool
  • In-room massage
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Recycling

Special features

Spa

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Dining

Sands Beach Club - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Oriente - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Cello - This restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Saffron - Overlooking the garden, this fine-dining restaurant specializes in Thai cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
The Tomahawk Den - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.72 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 56.8 for adults and USD 28.4 for children

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 60 per pet, per stay

Pool, spa, & gym (if applicable)

  • Children under 15 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Banyan Tree Mayakoba
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Hotel Playa del Carmen
Banyan Tree Mayakoba Playa del Carmen
Mayakoba Banyan Tree
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Banyan Tree Mayakoba Resort Playa del Carmen
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Playa del Carmen
Banyan Tree Mayakoba Hotel Playa del Carmen

Frequently asked questions

Does Banyan Tree Mayakoba offer free cancellation for a full refund?
Yes, Banyan Tree Mayakoba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Banyan Tree Mayakoba?
As of 6 Jun 2023, prices found for a 1-night stay for 2 adults at Banyan Tree Mayakoba on 28 Jun 2023 start from CA $616, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Banyan Tree Mayakoba?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Banyan Tree Mayakoba?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Banyan Tree Mayakoba?
Yes, pets are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 60 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Banyan Tree Mayakoba?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Banyan Tree Mayakoba?
You can check in from 3 PM - 1 AM. Check-out time is noon. Express check-in and check-out are available.
Is there an onsite casino at Banyan Tree Mayakoba?
No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min drive) is nearby.
What is there to do at Banyan Tree Mayakoba and nearby?
Have fun with onsite activities like kayaking, sailing, and archery, and practice your swing at the golf course. Additional recreation onsite includes aerobics, ecotours, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Banyan Tree Mayakoba also has 3 bars, a private beach, and private plunge pools, as well as a 24-hour fitness center, a sauna, and a picnic area.
Are there restaurants at or near Banyan Tree Mayakoba?
Yes, Sands Beach Club offers alfresco dining, international cuisine, and garden views.
Does Banyan Tree Mayakoba have any outdoor private spaces?
Yes, every room features a private pool, a private plunge pool, and a furnished balcony or patio.
What's the area around Banyan Tree Mayakoba like?
Banyan Tree Mayakoba is located on the waterfront. Popular attractions include Xcaret Eco Theme Park, which is 25 minutes away by car. Travelers say this hotel is in a good location.

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.7/10

Staff & service

9.5/10

Amenities

9.7/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Exactly what I needed
The resort as usual goes the extra mile with excellent service and the staff are always incredibly helpful. The new beach club area is exceptional and the beach was immaculate! The one issue are the rooms on the older side of the property. They are in desperate need of renovation and repair. I will return in the future after the rooms have been done.
Shannon, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

William, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic hotel and the service was outstanding.
David, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Caretaking Resort
I had the unfortunate experience of arriving at Banyan Tree not feeling well. The staff sent a Doctor and sure enough I received a positive COVID diagnosis. I couldn’t believe it. That said, there’s no better place to quarantine ! Everyone at the resort took special care of me and helped with everything from getting medications, to cozy clothes and proper foods. I couldn’t have asked for better support from these very kind people. I hope to go back and enjoy the beautiful resort in the future ! Thank you everyone at Banyan Tree Mayakoba for taking such good care of me.
DEBORAH S, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to relax & unwind. Housekeeping needed a little nudge hear & there but all in all a great resort. Food was outstanding!
Robert, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

The resort and the service were outstanding. The villas are spacious and super private. We will definitely go back again!
Sophie, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Genuine 5 star experience. Extremely attentive staff, beautiful grounds. Electric golf carts to move you around if you don't fancy the provided cycles. Good choice of restaurants, fun beach club. Exceptional spa. Nothing is cheap though so factor that in to your calculations.
Simon, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

Private Villas, asian decor very cool.... beach area below standard for riviera maya, very limited space
Verified Expedia guest review