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Overall score and ratings

7.0

Good

7.5/10

Cleanliness

7.3/10

Staff & service

6.4/10

Amenities

6.7/10

Property conditions & facilities

7.0/10

Eco-friendliness

10/10 Exceptional

Christopher, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Comfortable welcoming. Great location
Easy check in .Staff really helpful and accommodating. Confortable room with a good breakfast within 10 minute walk of train station and metro.
Mark, 1-night trip
Verified Hotels.com guest review

6/10 Good

Det var okay
Kamilla, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Very close to train station Suitable room size But a very narrow elevator Staff insisted on early checkout!!
Ahmed, 4-night family trip
Verified Expedia guest review

6/10 Good

Clara, 1-night trip
Verified Expedia guest review

2/10 Poor

Hotel had a horrible receptionist who was rude and made my 12 year old daughter cry
Andrew, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Good hotel, AWFUL STAFF
The hotel itself was in a great location, is well kept and the room was faultless which makes me sad to leave a negative review. But the staff on the front desk just got more rude and treated us like children bearing in mind that we stayed here only ONE night. After a decent check in, things were going okay. But things started seeming off as we watched the man at the front desk walk to the door and start weirdly joking to a group of confused girls outside that he doesn’t like polish people. As we then went to leave in the day we got whistled at to give our keys to the front desk before leaving which wasn’t explained to us beforehand. The lady at the front desk in the morning for our checkout was actually incredibly friendly towards us and helped store our luggage, although there did seem to be an altercation between her and the couple infront of us wanting to do the same. Upon return to collect our stored luggage, we simply walked past reception into another open space where we knew our luggage was kept. And after simply walking a few meters past reception we were literally shouted at by the man at the desk. He then angrily ranted at us for the next 5 minutes telling us that it was his ‘house’ and we had to show respect, even though we had paid and were guests of the hotel. We’ve traveled for the last 3 weeks to 10 countries and not one had this problem or has been as angry or as rude to us as the man at the desk here who ruined our experience of Milan!
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eugenio at front desk was professional helpful and kind as well as Noel in the morning I would stay there again!!
Thomas, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Sakina, 1-night trip
Verified Expedia guest review

4/10 Fair

Good location. Not much else.
No wifi in the rooms. The quadruple room was a bit cramped.
Shriya, 2-night family trip
Verified Hotels.com guest review