Helios Mallorca Hotel & Apartments

Photo gallery for Helios Mallorca Hotel & Apartments

Primary image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Terrace/patio
View from room

Overview of Helios Mallorca Hotel & Apartments

VIP Access
UNESCO Sustainable Travel Pledge

Helios Mallorca Hotel & Apartments

3.0 star property
3-star hotel with outdoor pool, near El Arenal Beach

9.0/10 Superb

1,006 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
The price is CA $175
Price available on 09/11/2022
Map
Carrer de la Carabela, 7, Palma de Mallorca, Palma de Mallorca, Mallorca, 7610
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Sauna
  • Self parking
  • Pool bar
  • Spa services
  • Massage/treatment rooms
  • UNESCO Sustainable Property
  • Terrace
For families
  • Playground on site
  • Refrigerator
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Can Pastilla
  • El Arenal Beach - 25 min walk
  • Playa de Palma - 1 min drive
  • Paseo Maritime - 13 min drive
  • Cathedral of Santa Maria of Palma - 19 min drive
  • Plaza Espana - 18 min drive
  • Cala Mayor Beach - 19 min drive
  • Porto Pi Centro Comercial - 20 min drive
  • Port of Palma de Mallorca - 22 min drive
  • Puerto Portals Marina - 26 min drive
  • Palma Nova Beach - 26 min drive

Getting around

  • Palma de Mallorca Airport (PMI) - 10 min drive
  • Marratxi Poligon Station - 11 min drive
  • Es Caülls Station - 12 min drive
  • Marratxi Station - 12 min drive

About this property

Helios Mallorca Hotel & Apartments

Helios Mallorca Hotel & Apartments puts you just 2.6 mi (4.2 km) from the airport and 1.3 mi (2.1 km) from El Arenal Beach. You can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, facials, or reflexology. Other highlights include an indoor pool, an outdoor pool, and a poolside bar. The overall value and overall property condition get great marks from fellow travelers.

Languages

Catalan, Dutch, English, French, German, Polish, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 305 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 10 per day)
  • Electric vehicle charging point on site
  • Free offsite parking nearby
  • Street parking available

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Snack bar/deli

Traveling with children

  • Playground

What to do

  • Bicycle tour information
  • Beach nearby
  • Bicycle rentals nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike repair services
  • Bike cleaning
  • Bike storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • An indoor pool
  • Bicycle parking
  • Spa services
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site

Languages

  • Catalan
  • Dutch
  • English
  • French
  • German
  • Polish
  • Russian
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including reflexology.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.55 per person, per night, up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 10 for adults and EUR 5 for children (approximately)
  • Late check-out can be arranged for an extra charge

Children & extra beds

  • Cribs/infant beds are available for EUR 6.0 per night

Parking

  • Self parking costs EUR 10 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

This property uses wind, solar, and geothermal energy.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Helios Playa de Palma
Hotel Helios Playa de Palma
Hotel Helios Mallorca Playa de Palma
Helios Mallorca Playa de Palma
Helios Mallorca
Helios Mallorca Hotel Apartments Playa de Palma
Helios Mallorca Hotel Apartments
Hotel Helios Mallorca
Helios Mallorca & Apartments
Helios Mallorca Hotel Apartments
Helios Mallorca Hotel & Apartments Hotel
Helios Mallorca Hotel & Apartments Palma de Mallorca
Helios Mallorca Hotel & Apartments Hotel Palma de Mallorca

Frequently asked questions

Overall score and ratings

9.0

Superb

9.1/10

Cleanliness

9.3/10

Staff & service

8.8/10

Amenities

9.1/10

Property conditions & facilities

8.9/10

Eco-friendliness

6/10 Good

Nice pool area but bedroom issues
Lovely hotel swimming pool area and great bar staff. Unfortunately The cleanliness of the bedrooms wasn’t brilliant! The hotel did endeavour to correct the issued raised. But on holiday we want to relax and not have to complain more than once to reception about housekeeping issues!
Lisa, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ziv, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Does what it says on the tin….
We have been going to the Helios for years as we have family on the island. The only thing it lacks is tea snd coffee facilities in the room. There was a coffee maker in the room in 2019 but would assume they were very expensive to replenish. Pool are looks great now and love it.
7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice, clean hotel with very friendly customer service. Great breakfast included.
MARTYN, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic Hotel
I cannot recommend this hotel highly enough!! My daughter and I will definitely be returning.
Clare, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Short Break
Went for 3 nights as a treat for my son after his GCSE's. Could not fault the hotel. Friendly welcoming staff. Hotel very clean. Great choice of foods at breakfast. Pool was great and never seemed too crowded. The whole experience was much more than i expected for the competitive price paid. Would defo go back.
Kevin, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely hotel
Lovely hotel in a perfect location. Staff all lovely. Would highly recommend!
Samantha, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Could have done better reception
Pool bar and area and pool service was faultless but thought the reception staff were not attentive enough and there was a technical issue with our room key and we couldn’t access and were accused of locking it from inside ...not happy with that unfortunately
Anthony, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 1-night trip
Verified Hotels.com guest review

8/10 Very good

robert, 3-night family trip
Verified Hotels.com guest review