COVID-19 Travel Alert: If you have an upcoming booking to change or cancel, check the next steps and policies here. Please only call if you are within 72 hours of check-in, so we can prioritize immediate bookings. Thank you.

Skip to main content.
All properties in Zermatt, Switzerland
1 room, 2 adults

Hotel Alpenhof, Zermatt

4.5-starHotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.
Matterstrasse 43, Postfach 462, Zermatt, VS, 3920, Switzerland

4.5-star ski-in/ski-out hotel with spa, near Matterhorn Ski Paradise
  • Free buffet breakfast and free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Bar
Bar is awesome
Vibe
Awesome vibe
Food
Delicious food
Wellness Area
Great wellness & sports facilities

Hotel Alpenhof, Zermatt

  • Design Single Room
  • Deluxe Double Room
  • Superior Room
  • Room
  • Design Junior Suite
  • Design Double Room
  • Penthouse Deluxe Suite
  • Penthouse Deluxe Suite Matterhorn View

What’s around Hotel Alpenhof, Zermatt

Landmarks

  • Heart of Zermatt
  • Matterhorn Ski Paradise
  • Zermatt–Sunnegga Funicular - 2 min walk
  • St. Mauritius Church - 8 min walk
  • Matterhorn Museum - 8 min walk
  • Mountaineers Cemetery - 8 min walk
  • Zermatt-Furi Gondola - 15 min walk
  • Furi Ski Area - 45 min walk

Getting around

  • Geneva (GVA-Cointrin Intl.) - 162 min drive
  • Sion (SIR) - 72 min drive
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt Station - 6 min walk
  • Täsch Station - 2 min drive
  • Free train station pick-up

At a glance

Key facts

Hotel size

  • This hotel has 62 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is 11 AM
The front desk is open daily from 7:30 AM - 11 PM.
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (8 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only) *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Free train station pick-up *

Parking

  • No parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Ice skating on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowshoeing nearby
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1983
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Fireplace in lobby
Accessibility
  • Wheelchair-accessible path to lift
Languages Spoken
  • Bosnian
  • Catalan
  • English
  • French
  • German
  • Italian
  • Macedonian
  • Portuguese
  • Serbian
  • Slovenian

In the room

Home comforts
  • Bathrobes
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Alpenhof SPA has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Restaurant Alpenhof - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Ski

  • Ski-in/ski-out access
  • Ski passes available
  • Ski storage
  • Snowboarding nearby
  • Snowshoeing nearby

Hotel Alpenhof, Zermatt’s small print

Also known as

  • Hotel Alpenhof Zermatt
  • Hotel Alpenhof
  • Alpenhof Zermatt
  • Alpenhof Hotel Zermatt
  • Hotel Alpenhof Zermatt
  • Hotel Alpenhof Hotel
  • Alpenhof Hotel Zermatt
  • Hotel Alpenhof Zermatt
  • Hotel Alpenhof Hotel Zermatt

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 16 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision.

Guests under 16 years old are not allowed in the health club or spa tub.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property on arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

Optional extras

Rollaway beds are available for CHF 60.0 per night

Pets are allowed for an extra charge of CHF 20 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Exceptional 9.6 From 271 reviews

Very Good 8.0
Ski trip with my son
We had a great time. We had a corner room on the 2nd floor with a balcony where you can see the matterhorn by leaning out. Overall hotel was excellent. I had two main complaints. First, the room was so hot, it was unbearable. There is no way to turn
samy, us5 night family trip
Exceptional 10.0
Alpenhof - excelled
Fantastic place to stay. Convenient to all locations. Super helpful and friendly staff. Loved the spa and pool facilities. Breakfast fresh and well catered for. Great ski storage areas. Sad to leave. Thx to all staff.
Catherine, au7 night family trip
Exceptional 10.0
Excellent hotel in Zermatt
Food, especially breakfast was great. Very helpful staff. The location is walkable from the train station. Only disappointment is no view of the Matterhorn. Otherwise a perfect “10”.
Edward, us3 night trip
Exceptional 10.0
The hotel staff was attentive, room was very clean. The breakfast was great! I have only 2 complaints/comments: 1) the light switches were very difficult for us to figure out. Some switches seemed to be for individual lights, but when we turned them off, all the lights in the room went out. Labeling would be very helpful. 2) we had drinks in the bar anddinner in the hotel dining room one night. Both were understaffed and had poor service.
us3 night trip
Exceptional 10.0
Great stay.
The hotel is located A 10 minute walk from the main start. If you have luggage the hotel provides transportation. The desk staff is super friendly. Our room had a nice view and was very comfortable. Breakfast was beautifully prepared and presented. There are lots of good restaurants a short walk from the Alpenhof. Overall a great stay.
Donald, us2 night romance trip

Hotel Alpenhof, Zermatt

Is the description of this hotel not correct? Tell us