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Pullman Zamzam Madina

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Property entrance
Deluxe Suite, Multiple Beds, City View | Premium bedding, in-room safe, desk, laptop workspace
Daily buffet breakfast (SAR 86 per person)
View from property

Overview of Pullman Zamzam Madina

Pullman Zamzam Madina

5.0 star property
Luxury hotel with 4 restaurants, near Al Haram
8.2 out of 10 Very good
8.2/10 Very good

1,000 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
  • Laundry facilities
Amr Bin Al Gmoh Street, Medina, 41499
Main amenities
  • Daily housekeeping
  • 4 restaurants
  • Breakfast available
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Limo/town car service
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Lobby fireplace
  • Front-desk safe
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Medina City Center
  • Al Haram - 2 min walk
  • Prophet's Mosque - 6 min walk

Getting around

  • Medina (MED-Prince Mohammad Bin Abdulaziz) - 20 min drive
  • Madinah Station - 15 min drive


  • سوق الطباخة - 9 min walk
  • البيك - 7 min walk
  • عبق كافيه - 9 min walk
  • كافتيريا بركة قباء - 9 min walk
  • فول محفوظ - 6 min walk

About this property

Pullman Zamzam Madina

When you stay at Pullman Zamzam Madina, you'll be in a great location, within just a 10-minute walk of Al Haram and Prophet's Mosque. For a bite to eat, guests can check out The Horizon, one of 4 restaurants, which serves international cuisine and is open for breakfast, lunch, and dinner. The breakfast and spacious guestrooms get great marks from fellow travelers.


Arabic, English, Filipino, French, German, Hindi, Turkish, Urdu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 835 rooms
  • Arranged over 10 floors


  • Check-in time from 4:00 PM - 11:00 PM
  • Express check-in available
  • Early check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21
  • Couples wishing to share a room must provide proof of marriage


  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite self parking (SAR 72 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 4 restaurants
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's menu


  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • Built in 2015
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Reception hall


  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Electric kettle

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


The Horizon - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Reservations are required.
Al Mandara - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Open 24 hours. Reservations are required. Open daily.
Acacia - This family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Al-Sukkaria - This café specializes in international cuisine.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately SAR 86 for adults and SAR 43 for children
  • Early check-in can be arranged for an extra charge of 100 percent of room rate (subject to availability)

Children & extra beds

  • Rollaway beds are available for SAR 150.0 per night


  • Self parking costs SAR 72 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Pullman Zamzam Madina opening December 2015 Hotel Medina
Pullman Zamzam Madina opening December 2015 Hotel
Pullman Zamzam Madina opening December 2015 Medina
Pullman Zamzam Madina opening December 2015
Pullman Zamzam Madina Hotel Medina
Pullman Zamzam Madina Medina
Pullman Zamzam Madina
Pullman Zamzam Madina Al Madinah/Medina
Pullman Zamzam Madina Hotel
Pullman Zamzam Madina Medina
Pullman Zamzam Madina Hotel Medina

Frequently asked questions

Does Pullman Zamzam Madina offer free cancellation for a full refund?
Yes, Pullman Zamzam Madina does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pullman Zamzam Madina?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Pullman Zamzam Madina?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Pullman Zamzam Madina?
Yes. Self parking costs SAR 72 per day.
What are the check-in and check-out times at Pullman Zamzam Madina?
You can check in from 4:00 PM - 11:00 PM. There's a 100% charge for early check-in (subject to availability). Check-out time is noon. Express check-in is available.
Are there restaurants at or near Pullman Zamzam Madina?
Yes, there are 4 onsite restaurants, featuring international cuisine.
What's the area around Pullman Zamzam Madina like?
Pullman Zamzam Madina is in Medina City Center, a short 2-minute walk from Al Haram and 6 minutes' walk from Prophet's Mosque. Travelers say this hotel is in a good location.



Very good




Staff & service




Property conditions & facilities




8/10 Very good

A little on the older side…
Hotel is definitely on the older side. Can’t understand why the AC was so cold when we arrived… We were freezing inside our roof and had to open windows to warm the place up. Don’t understand the design of the shower doors… why is it only half a door? So much water falls outside the shower door and wets the whole floor! The service was only good AFTER we made multiple requests. For example, we asked for a baby crib several days before check in and arrival, and still wasn’t provided. When we called the front desk, they provided us an ADULT mattress, and then I had to explain a baby crib was needed, again. Not sure if this hotel has room service but it was not immediately apparent if they do, even after I scanned the QR code in the room for their services. I will say that when I used the system to request something, they had it delivered in minutes! The most frustrating thing was the AC. We shut the ACs down several times at night, as my children were cold, and they restarted by themselves SEVERAL times. Distance was definitely a positive point, but wouldn’t stay again.
Mustafa, 2-night family trip
Verified guest review

8/10 Very good

Pleasant visit
Very near the haram and provides a good view of the Masjid Nabawi from the top floor. Some aspects of the rooms can benefit from upgrading/renovating. Very helpful that they provide a bus to the mosque for women.
Ezra Ogwell, 3-night business trip
Verified guest review

10/10 Exceptional

All good
Mohammad Jahangir, 2-night family trip
Verified guest review

8/10 Very good

Overall a very nice hotel with a friendly staff.
NADIA, 12-night family trip
Verified guest review

8/10 Very good

Eid in Madinah
Amazing experience. Check in was fast. Would have been nicer if receptionist told us there was a bus available for ladies to the haram. Only found out last day of our stay via reviews on this platform. The bus drivers werent very helpful to assist with the wheelchair in and out of bus . Breakfast was amazing esp on Eid. It would have been great if the hotel personnel told everyone to stay at the hotel for Eid Solaah...we ended up walking with a huge crowd far from the masjid. And got lost on our way back to the hotel due to crowd.
S, 2-night family trip
Verified guest review

10/10 Exceptional

The location is great and I would definitely come back again, also I do appreciate the housekeeping team they did a great Job responded on Timely manner without any hesitation.
Adem, 3-night family trip
Verified guest review

10/10 Exceptional

Murad, 1-night trip
Verified guest review

6/10 Good

Idris, 5-night family trip
Verified guest review

10/10 Exceptional

Soubaiya, 2-night trip
Verified guest review

10/10 Exceptional

MOHAMMAD, 7-night family trip
Verified guest review