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All properties in Islamabad, Federal Capital Territory, Pakistan

Islamabad Serena Hotel, Islamabad

Luxury hotel in Islamabad with 5 restaurants and spa

  • Free buffet breakfast, free WiFi, and free parking
From
$351 CAD

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Hotel Interior
  • Outdoor Pool
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Khayaban-e-Suharwardy G-5/1, Islamabad, 44000, Federal Capital Territory, Pakistan
8.4.Very Good.
  • Beautiful hotel with excellent service, highly recommended

    Jun. 13, 2019

  • Serena is set in great settings but condition of the hotel has lot to desire for. Food is…

    Apr. 11, 2021

See all 54 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 387 guestrooms
  • Daily housekeeping
  • 5 restaurants
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace

For families

  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Free toiletries
  • Garden

What’s around

  • Supreme Court of Pakistan - 20 min walk
  • Majlis-e-Shoora - 25 min walk
  • Aiwan-e-Sadr - 31 min walk
  • National Art Gallery - 35 min walk
  • Jinnah Sport Stadium - 38 min walk
  • Embassy of the United States of America - 38 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Double Room
  • Deluxe Twin Room
  • Executive Club King
  • Executive Club Twin
  • Junior Suite
  • Presidential Suite
  • Executive Suite

Location

Khayaban-e-Suharwardy G-5/1, Islamabad, 44000, Federal Capital Territory, Pakistan
  • Supreme Court of Pakistan - 20 min walk
  • Majlis-e-Shoora - 25 min walk
  • Aiwan-e-Sadr - 31 min walk

What’s around

Landmarks

  • Supreme Court of Pakistan - 20 min walk
  • Majlis-e-Shoora - 25 min walk
  • Aiwan-e-Sadr - 31 min walk
  • National Art Gallery - 35 min walk
  • Jinnah Sport Stadium - 38 min walk
  • Embassy of the United States of America - 38 min walk
  • Rawal Lake - 3 mi / 4.9 km
  • National Monument - 3.6 mi / 5.8 km
  • Lok Virsa Museum - 3.6 mi / 5.9 km
  • Safa Gold Mall - 3.9 mi / 6.3 km
  • Safa Gold Mall - 3.9 mi / 6.3 km

Getting around

  • Benazir Bhutto Intl. Airport (ISB) - 35 min drive
  • Free airport shuttle

At a glance

Hotel size

  • This hotel has 387 rooms

Arriving/leaving

  • Check-in time 2:00 PM-5:00 AM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Free airport shuttle (available 24 hours)

Parking

  • Onsite parking available only on request
  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • 5 restaurants
  • 2 coffee shops/cafés
  • Snack bar/deli
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)

Working away

  • 24-hour business center
  • Conference space
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible parking

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Maisha Spa has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Zamana Restaurant - Overlooking the garden, this buffet restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner. Open 24 hours.

Wild Rice - Overlooking the garden, this restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children and extra bedsPay at property

  • Rollaway beds are available for USD 36.54 per night
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

ParkingPay at property

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for massage services, spa treatments, and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash.

Also known as

  • Serena Hotel
  • Islamabad Serena
  • Islamabad Serena Hotel Islamabad
  • Islamabad Serena Hotel Hotel Islamabad

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Islamabad Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - 5:00 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Yes, there are 5 onsite restaurants, featuring Asian cuisine and garden views. Nearby restaurants include Zamana (5-min walk), Usmania Restaurant (2.2 mi), and Nando's (2.4 mi).
  • Yes, a free airport shuttle is available.
  • Islamabad Serena Hotel has a spa and an outdoor pool, as well as a fitness center and a garden.
8.4.Very Good.
  • 10.0.Exceptional

    Always a great experience, they take care of everything properly. Keep up the good work !!

    1 night business trip, Mar. 5, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing hospitality. Local flair in architecture.

    1 night family trip, Dec. 27, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Best hotel in Pakistan.

    A true 5 star experience in Pakistan. Location is best. Really awesome food choices. Great room service. Cleanliness standard is great. Overall a great stay. Highly recommended if staying in Islamabad.

    Atif, 1 night family trip, Dec. 25, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great place to stay. Clean and very friendly staff

    Adnan, 1 night family trip, Dec. 22, 2020

    Verified Expedia guest review

  • 6.0.Good

    WiFi is very problematic - very slow and hard to use more than one device at a time - difficult on a work trip. Service is good, but irritating to find some parts of the gym and spa closed because of covid, but things like the breakfast service jammed with people not wearing masks.

    1 night business trip, Nov. 19, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Nice and clean!

    Mr Usman, 1 night family trip, Nov. 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I was upgraded when I arrived and given a local mobile phone to make Local calls. The service provided by the staff was exceptional.

    Mohammed, 2 night trip, Oct. 29, 2020

    Verified Expedia guest review

  • 2.0.Poor

    I had two back to back reservations, as I had added one night to ten nights. Without any explanation they put me up in a room and told me the following day I would have to change rooms. Surely they could have offered me to pay the price difference to avoid the hassle of moving rooms ? Another recurring nuisance is the inordinate number of shrieking infants and kids running around like uncontrollable missiles, especially in the dining area.

    1 night business trip, Sep. 9, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Difficulties with checking in early after a long flight. However nashada and Shazia at reception were very helpful. Gym air conditioning needs to be updated.

    7 night family trip, Feb. 23, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Staff just needs to be better trained how to handle foreigner requests.

    shahid, 5 night trip, Feb. 12, 2020

    Verified Hotels.com guest review

See all 54 reviews