10/10 Exceptional
26 Nov 2022
I LOVED this hotel! From my inital check-in to my check-out. I traveled here on a solo birthday celebration from the US. Upon my entry there were measures to insure safety of the building and its occupants. Security was placed throughout the the lobby and other common areas to make sure everything remained that way as the world cup would be starting the following week. The staff that provided my meals and cleaned up my room ALWAYS went above and beyond. Hand written notes from them and complimentary cake and wine/sangria to help me celebrate was truly special, considerate or thoughtful. Balbina and her staff were amazing, I am truly grateful! I then had the pleasure of recieving a few services from the top rated " Spa by Clarins" with Arista who was meticulous, professional and had such a warm demeanor that I was immediately comfortable. The Renewal Body Polisher and Hot Stone Massage that literally had me feeling renewed, relaxed and rejuvenated my entire trip as I planned the services the morning after I arrived. If I had to add any feedback of critism it would be because it was on an island, transporation to museaums and such are limited so you would need an uber or schedule a transfer with the hotel *which is pricey*. It was suggested to me to walk to the bus to get to the metro. It was hot and i honestly wasn't sure if I was going to right way until I eventually found the bus so I personally wouldn't suggest that. Otherwise, my stay was a 10/10 and I plan to bring family
Jasmine
Jasmine, 4-night trip
Verified Expedia guest review