Town House Campo de' Fiori, Rome

The staff was very friendly and helpful.

We stayed 2 nights in Rome at this townhouse. In brief, this is not a regular hotel with staff on premise. However, Anna was responsive, helpful and available. Check in was through the Vickey app since we arrived late (after 8 PM). This was probably the most spacious room we had on our trip in Germany, Switzerland and Italy. The place is old but that is expected since it is walking distance to campo de fiori and all major attractions in the city.

Excellent location. Supermarket and restaurants near by. Half a block from Piazza Campo de Fiori. Very happy with the hotel. Anna was very helpfu; she sent us directions to get to the hotel using public transport. Also gave us information about the sites to visit and walking distance from the hotel.

Worst check in experience ever. This is NOT a hotel or guest house. This is a low rent apartment converted to rooms. Dark and dingy. Was yelled at and mistreated at check in for questioning additional city tax and asking for further information which was not stated in my confirmation emails. The young man at makeshift "front desk" entered our room and I had to ask him to leave immediately. Very uncomfortable and unprofessional. When I told him his behavior was unacceptable, at first he arrogantly blowed it off, until I threatened to call the police. Suddenly he quieted down. It was like talking to a misbehaved child. Something felt very weird about the whole exchange, and when I went back to the room immediately called my husband to find us a new hotel. I checked the reviews, which we should have looked at initially, and noticed a similar pattern. At first the apartment owner (father of the 30 year old young man who checked us in) refused to cancel our booking, and said his son was "only trying to show us how to use the coffee maker". Total lie, since he never mentioned it at all and my daughter is witness to his entering our room. Creepy experience. Thank God we were only there one night, and we're able to move to a new hotel around the corner. Honestly, hotels.com should reconsider what constitutes a hotel or "guesthouse" versus an apartment converted into rooms with a breakfast voucher down the street.

Great location, very secure and AC worked great. We really loved it. The only problem was WiFi. It didn't work well in our room.