Hotel Principe, Modena

This is the first time I have ever felt the need to write a review and you will read why. When my wife and I arrived at the hotel and asked about their breakfast options, and when they heard that we would like vegetables in addition to what they usually serve, the next morning, we were served vegetables to our table. Also, when we arrived for breakfast, the staff asked us what we'd like to drink, which they served, and continued to serve every morning when we were there. The staff also answered all of our questions, and researched and booked reservations for us as requested. In particular, Simona and Maricio were lovely. Regarding the room and other services, the room was clean and beautiful, and the Internet was 50 mbps up and 50 mbps down. This is the fastest Internet I have ever experienced. When we left the hotel at 5am, the staff prepared drinks for us (i.e. espresso and tea) and light food to take with us to the airport. This is a hotel that all hotels should aspire to be like.

The location was great! Close to the train station and walking distance to the Center. The hotel was very clean and our room was an updated room. However, it was extremely small. There was just enough space to walk around the bed. Luckily we had small suitcases otherwise we wouldn’t have been able to move. The bathroom was updated but the ancient hair dryer was left. I had brought my own this time but normally I don’t. The breakfast had a good selection. Overall it was a nice stay. I would rate it a 3 star not 4 as it is.

Room was adequate, bathroom was a little small, but serviceable. Dinner reccomendation was great!

When we first checked in, we received rooms on the first floor. Those rooms have not yet been renovated and smelled like stale cigarettes. We were not pleased and let the front desk know. They informed us that they were fully booked that night but would move us as soon as they could the next day. While we were out the next day, they moved all of our luggage for us and gave us upgraded rooms. We were very pleased with this solution and the new rooms are MUCH nicer. Once they complete their renovations, there won't be a bad room in the house. The location is also very convenient to the train station and walkable to restaurants and city center. We definitely recommend Principe for their customer service and the quality of the new rooms!

The staff at hotel were not very friendly. To expensive for what it offers. Could not get the safe to work. The air conditioner did not work right it was either to hot or to cold. I would not stay there again.