All hotels in Playa del Carmen, Quintana Roo, Mexico
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Grand Velas Riviera Maya - All Inclusive, Playa del Carmen

5-star5 stars
Carretera Cancún-Tulum KM 62Municipio Solidaridad, Playa del CarmenQROO77710Mexico

All-inclusive beachfront resort with spa, near El Camaleon Golf Club
  • Free full breakfast, free WiFi, and free parking
Exceptional9.6
Service
Fantastic service
Food
Delicious food
Comfort
Rather comfortable
Room
Great room
164See all 164 Hotels.com reviews
From 3,374 reviewsTripAdvisor Traveller Rating

Grand Velas Riviera Maya - All Inclusive, Playa del Carmen

from $863 CAD
  • Nature View Suite - Zen Experience
  • Nature View Suite with Pool - Zen Experience
  • Ambassador Suite Ocean View
  • Grand Class Pool Suite Ocean Front - Adults Only
  • Ambassador Pool Suite Ocean View
  • Zen Grand Family Suite Nature View
Want more choice? Check out our other properties in Playa del Carmen.

At a glance

Key facts

Hotel size

  • This hotel has 539 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements. Rooms are divided into 3 sections. The Nature View suites are located in the Zen Grand section 3/4 miles from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 16 and older only.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free valet parking

Offsite

  • Area shuttle *

  • Free beach shuttle

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free full breakfast daily
  • 8 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Snack bar/deli
  • 24-hour room service
  • Free reception
Things to do
  • Free beach shuttle
  • Beach shuttle (surcharge)
  • Number of indoor pools - 2
  • Number of outdoor pools - 3
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free beach cabanas
  • Children's pool
  • Number of spa tubs - 4
  • Beach sun loungers
  • Pool sun loungers
  • Steam room
  • Beach umbrellas
  • Pool umbrellas
  • Sauna
  • Beach towels
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Meeting rooms 32
  • Conference space size (feet) - 94548
  • Conference space size (meters) - 8784
  • Conference center
  • Computer station
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built 2008
  • Elevator/lift
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
  • IPod docking station
  • MP3 docking station
  • DVD player
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available