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Novotel Suites Mall of the Emirates

Photo gallery for Novotel Suites Mall of the Emirates

Exterior
Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, down comforters, minibar, in-room safe

Overview of Novotel Suites Mall of the Emirates

VIP Access
UNESCO Sustainable Travel Pledge

Novotel Suites Mall of the Emirates

3.0 star property
Family-friendly hotel with outdoor pool, near Mall of the Emirates

8.2/10 Very good

993 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
2A Street, Dubai, 283825

Room options

About this area

What's nearby

  • In Al Barsha
  • Mall of the Emirates - 5 min walk
  • Souk Madinat Jumeirah - 38 min walk
  • Wild Wadi Water Park - 44 min walk
  • Burj Al Arab - 13 min drive
  • Dubai Marina Mall - 18 min drive
  • Jumeirah Beach - 13 min drive
  • The Walk - 12 min drive
  • Burj Khalifa - 21 min drive
  • Dubai Aquarium & Underwater Zoo - 12 min drive
  • Dubai Mall - 21 min drive

Getting around

  • Dubai Intl. Airport (DXB) - 21 min drive
  • Al Maktoum Intl. Airport (DWC) - 41 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 55 min drive
  • Mashreq Metro Station - 8 min walk
  • Mall of the Emirates Station - 12 min walk
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • The Gem Garden - 3 min walk
  • Gharana - 3 min walk
  • Olea - 4 min walk
  • Salero - 5 min walk
  • Salmontini - 5 min walk

About this property

Novotel Suites Mall of the Emirates

Placing you within a 15-minute drive of Mall of the Emirates and Jumeirah Beach, Novotel Suites Mall of the Emirates offers an airport shuttle (available 24 hours) for AED 170 per vehicle. Guests can indulge in massages and enjoy international cuisine at Deli Botique, which is open for breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a health club are other highlights. Fellow travelers like that it's just a short walk to public transportation: Mashreq Metro Station is 8 minutes away and Mall of the Emirates Station is 12 minutes.

Languages

Arabic, English, French, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 180 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • One child (16 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Babysitting (surcharge)

What to do

  • Beach nearby
  • Ski area nearby
  • Sledding nearby

Working away

  • Business center
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Health club
  • An outdoor pool
  • Spa services

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

Languages

  • Arabic
  • English
  • French
  • Hindi

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi and wired Internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Deli Botique - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Ezaz Bar - This bar specializes in international cuisine. Happy hour is offered. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 10.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of AED 70 for adults and AED 40 for children (approximately)
  • Airport shuttle service is offered for an extra charge of AED 170 per vehicle (one-way)

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Suite Novotel Emirates Mall
Suite Novotel Hotel
Suite Novotel Hotel Emirates Mall
Suite Novotel Mall Emirates
Suite Novotel Mall Of The Emirates Hotel Dubai
Novotel Suites Dubai Mall Emirates Hotel
Novotel Suites Emirates Hotel
Novotel Suites Dubai Mall Emirates
Novotel Suites Emirates
Novotel Suites Mall of the Emirates Hotel
Novotel Suites Mall of the Emirates Dubai
Novotel Suites Mall of the Emirates Hotel Dubai

Frequently asked questions

Does Novotel Suites Mall of the Emirates offer free cancellation for a full refund?
Yes, Novotel Suites Mall of the Emirates does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel Suites Mall of the Emirates?
As of 28 Nov 2022, prices found for a 1-night stay for 2 adults at Novotel Suites Mall of the Emirates on 3 Dec 2022 start from CA $123, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel Suites Mall of the Emirates?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Suites Mall of the Emirates?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Novotel Suites Mall of the Emirates?
Sorry, pets aren't allowed.
Is parking offered on site at Novotel Suites Mall of the Emirates?
Yes, there's free self parking.
Is airport shuttle service offered by Novotel Suites Mall of the Emirates?
Yes, an airport shuttle is available. The charge is AED 170 per vehicle one-way.
What are the check-in and check-out times at Novotel Suites Mall of the Emirates?
You can check in from 2:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Novotel Suites Mall of the Emirates and nearby?
Have fun with nearby winter activities like sledding, snow tubing, and skiing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a health club and spa services. Novotel Suites Mall of the Emirates also has a garden.
Are there restaurants at or near Novotel Suites Mall of the Emirates?
Yes, Deli Botique offers international cuisine. Nearby restaurants include The Gem Garden (3-min walk), Gharana (3-min walk), and Olea (4-min walk).
What's the area around Novotel Suites Mall of the Emirates like?
Novotel Suites Mall of the Emirates is a short 8-minute walk from Mashreq Metro Station and 5 minutes' walk from Mall of the Emirates. Travelers give top marks for the hotel's prime location.

Overall score and ratings

8.2

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.9/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

Quintin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Quintin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Mohammad, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Comfortable & convenient staycation
Thanks to Rana and Novotel team for being so accommodating. To the housekeeping for our clean room & to F&B team for a great breakfast. I highly recommend this hotel.
lyn, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Shazia, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Not advisable to go there again
M Arif, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Peter, 2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Management at Novotel suites should compensate me
From day 1 of our stay we had a very frustrating and stressful experience. From the first day of our trip, we kept getting repeated calls from a girl from the reception asking me what time we are going to check out. Each time we told her that we just checked in. She kept harassing us by calling us. The next day, she again called us a number of times asking us the same question. I then decided to go down and confronted her. Explained to her that our booking was for a week. Gave her our room number as 414. She checked our reservation but did not even apologised. A number of times I called housekeeping requesting for water, sometimes toilet paper and sometimes iron and ironing board but did not receive any response. Last day of our checkout I called reception to send someone to collect our luggage. No one turned up. After waiting for half an hour, I went down to the reception and found that all our calls to the reception and from the reception were showing our room number as 506 and not 414. This technical glitch was there since we arrived and checked in. The girl from the reception knew the problem from day 1 when I went down to the reception to complain the number of calls we received from her asking me when we are going to check out when we just checked in. All this was explained to the receptionist, Ms. Hancel and Rana when I went down on the day we finally checked out. Both of them were very apologetic of the mistake from day one of our stay.
Rahim, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Jessica, 4-night trip
Verified Expedia guest review

6/10 Good

Rooms are very tired and need a refurb, however, very good value for the money, especially if you book early, so essentially, that's the pay off. Location is right next to the mall of emirates and indoor ski centre. Metro station just a couple of minutes walk, which takes you to the marina quickly. Due to the cost, I'd stay again, as you're hardly in the room and it's not the sort of hotel to just lounge around all day. If it were more expensive, I'd wouldn't.
Andrew, 2-night business trip
Verified Hotels.com guest review