JW Marriott Hotel Medan

Photo gallery for JW Marriott Hotel Medan

Indoor spa tub
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe

Overview of JW Marriott Hotel Medan

JW Marriott Hotel Medan

5.0 star property
Luxury hotel with spa, near Tjong A Fie's Mansion

9.0/10 Superb

523 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Jalan Putri Hijau No. 10, Medan, North Sumatra, 20111
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free area shuttle
  • 24-hour health club
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • Spa tub
For families
  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
  • Separate bedroom
  • Separate sitting area
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Kesawan

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 46 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

About this property

JW Marriott Hotel Medan

JW Marriott Hotel Medan offers an airport shuttle (available 24 hours) for IDR 350000 per vehicle one-way. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy, or reflexology, and Marriott Cafe, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other features of this luxurious hotel include an outdoor pool, a bar/lounge, and a 24-hour health club. Fellow travelers like the pool and helpful staff.


Chinese (Mandarin), Dutch, English, Indonesian, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 287 rooms


  • Check-in time from 3 PM - midnight
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms (10-device limit)


  • Free onsite self parking
  • Onsite valet parking (IDR 100000 per day)
  • Wheelchair-accessible parking on site


  • Airport shuttle on request (available 24 hours)*


  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Free local shuttle

Working away

  • Business center
  • Meeting rooms
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop


  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Steam room


  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Portable bathtub seats
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Visual fire alarm
  • Lever door handles


  • Chinese (Mandarin)
  • Dutch
  • English
  • Indonesian
  • Malay

Room amenities

Be entertained

  • 55-inch LED TV
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate sitting area

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (10-device limit)

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa by JW Marriott Medan. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily.


Marriott Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Jade Chinese Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Prime Steak House - This steakhouse specializes in American cuisine and serves dinner only.
Marriott Gourmet - This coffee shop serves breakfast, lunch, dinner, and light fare.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 208000 for adults and IDR 103999 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for IDR 484000.0 per night


  • Valet parking costs IDR 100000 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

JW Marriott Hotel Medan
JW Marriott Medan
JW Medan
Marriott Hotel Medan
Medan JW Marriott Hotel
JW Marriott Hotel Medan Hotel
JW Marriott Hotel Medan Medan
JW Marriott Hotel Medan Hotel Medan

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



6/10 Good

Danial, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Overall the facility is still the best in Medan
ASHOK, 4-night family trip
Verified Expedia guest review

2/10 Poor

Poor Communication
Mark, 15-night trip
Verified Expedia guest review

10/10 Exceptional

Setiawan, 1-night trip
Verified Hotels.com guest review

6/10 Good

The room smelled musty Only 2 old worn out towels No face cloth No hand towel Room was worn and well used
MARINUS, 1-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Great hotels at great city
Soegeng, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best hotel in Medan
1-night trip
Verified Expedia guest review

8/10 Very good

the best hotel in the medan
i always have reservation as jw merriott hotel when i go business trip in medan. it is so clean hotel and kindly
hakhee, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Untuk Service dan kebersihan sangat baik , terima kasih banyak untuk Cake dan hiasan tempat tidur untuk Complimentary anniversary . Namun untuk qualitas rasa makanan room service sangat tidak sesuai dengan harga yang di bayarkan . Masih ingat pas tahun 2018 saya check in di JW Pesen makanan room service sangat worth it bebeda dengan kulitas makanan saat ini . Mungkin dapat di tingkatkan dan di perbaharui agar customer nyaman memesan makanan di hotel daripada harus membeli di luar saat staycation di hotel . dan untuk kebijakan kolam renang selama pandemi sangat di sayangkan hanya boleh 30 menit per orang rasanya kurang menikmati mungkin kalau 1 jam per orang masih lebih baik. Tapi Overall Staycation kali ini cukup berkesan , sampai jumpa di lain waktu lagi .
kurnia, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice to stay
Danny, 1-night business trip
Verified Hotels.com guest review