Riu Emerald Bay All Inclusive

Photo gallery for Riu Emerald Bay All Inclusive

Primary image
On the beach, sun loungers, beach towels, beach massages
On the beach, sun loungers, beach towels, beach massages
On the beach, sun loungers, beach towels, beach massages
5 outdoor pools, pool umbrellas, sun loungers

Overview of Riu Emerald Bay All Inclusive

Riu Emerald Bay All Inclusive

3.5 star property
Cerritos beachfront property with free water park and spa

7.6/10 Good

1,011 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 poolside bars
  • 7 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Nightclub
  • Rooftop terrace
  • Free children's club
  • Health club
  • Sauna
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club
  • Playground on site
  • Private bathroom
  • Premium TV channels

Choose dates to view prices

About this area

What's nearby

  • In Cerritos
  • Mazatlan Aquarium - 26 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 34 min drive

About this property

Riu Emerald Bay All Inclusive

3.5-star all-inclusive property revitalized in 2019 and located in the heart of Cerritos
At Riu Emerald Bay All Inclusive, you can look forward to a free breakfast buffet, free water park access, and a nightclub. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Indulge in a hot stone massage, a body wrap, and aromatherapy at Renova Spa, the onsite spa. Be sure to enjoy a meal at any of the 5 onsite restaurants, which feature Asian cuisine and a poolside location. Aerobics classes are offered at the health club; other things to do include beach volleyball and windsurfing. Free in-room WiFi is available to all guests, along with 2 swim-up bars and 2 poolside bars.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Limo/town car service, a billiards/pool table, and coffee/tea in the lobby
  • ATM/banking services, an elevator, and a 24-hour front desk
  • Guest reviews give good marks for the beach locale and helpful staff
Room features
All guestrooms at Riu Emerald Bay All Inclusive feature thoughtful touches such as laptop-compatible safes and air conditioning, in addition to amenities like free WiFi and minibars. Guests reviews speak well of the comfortable rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Ceiling fans, daily housekeeping, and phones

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 1028 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 5 restaurants
  • 7 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Grocery/convenience store

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Windsurfing
  • Shopping
  • Pool table
  • Golfing nearby

Working away

  • 3 meeting rooms
  • Computer station
  • Conference space (5167 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2008
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Health club
  • 5 outdoor pools
  • Free water park
  • Full-service spa
  • Nightclub
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Spa

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Las Tres Islas - This buffet restaurant serves breakfast and dinner.
Bamboo - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Tabasco - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Las Gaviotas - This poolside buffet restaurant serves lunch and dinner. Open daily.
Sports Bar - Onsite sports bar. Open 24 hours. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club or spa tub
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi
Riu Emerald Inclusive Mazatlan
Riu Emerald Bay All Inclusive Mazatlán
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Bay All Inclusive All-inclusive property Mazatlán

Frequently asked questions

Does Riu Emerald Bay All Inclusive offer free cancellation for a full refund?
Yes, Riu Emerald Bay All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Riu Emerald Bay All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Riu Emerald Bay All Inclusive?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Riu Emerald Bay All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Riu Emerald Bay All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Riu Emerald Bay All Inclusive?
You can check in from 3:00 PM - 11 PM. Check-out time is 11 AM. Express check-in and check-out are available.
What is there to do at Riu Emerald Bay All Inclusive and nearby?
Have fun with onsite activities like windsurfing and volleyball. Additional recreation onsite includes aerobics. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 5 outdoor swimming pools. Riu Emerald Bay All Inclusive also has 2 swim-up bars, 2 poolside bars, and a nightclub, as well as a sauna, a health club, and a garden.
Are there restaurants at or near Riu Emerald Bay All Inclusive?
Yes, there are 5 onsite restaurants, featuring Asian cuisine and poolside dining. Nearby restaurants include Looney Bean (12-min walk), Surf's Up Cafe (2.3 mi), and La Marina Restaurant (4.6 mi).
What's the area around Riu Emerald Bay All Inclusive like?
Riu Emerald Bay All Inclusive is a short 1-minute walk from Witches Beach and 5 minutes' walk from Mazagua Aquatic Park. Travelers say this property is in a good location.

Overall score and ratings

7.6

Good

8.3/10

Cleanliness

8.1/10

Staff & service

7.5/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

Nice weather , good stuff
Good experience, the children were very happy 😊👌👍
4-night family trip
Verified Hotels.com guest review

6/10 Good

Jonathan, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Juan Carlos, 8-night trip
Verified Expedia guest review

2/10 Poor

The staff were very rude
Alicia, 8-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Francisco, 5-night trip
Verified Orbitz guest review

6/10 Good

Sandra, 6-night family trip
Verified Expedia guest review

2/10 Poor

The hotel has very poor management. The elevator's don't work they only have a few working but its too many ppl for the ones working you need to wait like 20 min to use an elevator. The rooms are very dirty. The air condition on the rooms don't work properly. Had room 521 and the air did not work they went to fix it but it never worked. The restaurants are very dirty. The pools are Super Full and smell like pee. Very disappointed in this RIU.
isabel, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Extremely family friendly will be booking our next stay again with them
Arely, 3-night family trip
Verified Expedia guest review

8/10 Very good

Staff service was great, all of them always smiling and trying to please guests. Elevators service is terrible during rush hours.
JESUS M, 5-night romance trip
Verified Expedia guest review

2/10 Poor

I never like to post anything bad of places but this resort was lacking many things i have stayed there once and have visited all the riu in cancun none have been so bad they were completely overbooked people everywhere and not being mean or selfish or whatever you want to call it those people belong in a one star hotel they made this a 0 star their food was tasteless every day they served the same thing eleveters were not enough would take half a hour to come down to the lobby rude employees good luck getting served at the pools found roaches in my room so disappointed in riu they need to upgrade that resort
Sonia, 3-night family trip
Verified Expedia guest review