Grecotel Creta Palace

Photo gallery for Grecotel Creta Palace

Primary image
On the beach, beach cabanas, sun loungers, beach umbrellas
On the beach, beach cabanas, sun loungers, beach umbrellas
On the beach, beach cabanas, sun loungers, beach umbrellas
Indoor pool, outdoor pool

Overview of Grecotel Creta Palace

Grecotel Creta Palace

5.0 star property
Rethymno beachfront hotel with spa and outdoor pool

8.2/10 Very good

57 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is CA $342
Price available on 09/15/2022
Map
Missiria, Rethymno, Crete Island, 74100
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 3 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • Rooftop terrace
  • Free children's club
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Beach umbrellas
  • Beach cabanas
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Refrigerator
  • Connecting/adjoining rooms available
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the beach

Getting around

  • Ioannis Daskalogiannis Airport (CHQ) - 66 min drive
  • Airport shuttle (surcharge)

About this property

Grecotel Creta Palace

At Grecotel Creta Palace, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll have access to onsite beach volleyball. The outdoor pool and indoor pool provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Labyrinth Main Restaurant, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, a rooftop terrace, and a free kid's club. Fellow travelers say good things about the helpful staff and beach location.

Languages

Dutch, English, French, German, Greek, Italian, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
This information is provided by our partners.

At a glance

Hotel size

  • 335 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 4:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:30 AM
  • 5 restaurants
  • 3 bars/lounges
  • Beach bar
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Basketball
  • Shopping
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Parasailing nearby
  • Water skiing nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference space (2691 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom

Languages

  • Dutch
  • English
  • French
  • German
  • Greek
  • Italian
  • Russian

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Patio

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 10 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Dining

Labyrinth Main Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Barbarossa á la carte - Overlooking the ocean, this seafood restaurant specializes in seafood and serves dinner only. Open daily.
Golden Dragon á la carte - Overlooking the pool, this theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Agreco Farm - Overlooking the garden, this theme restaurant specializes in Greek cuisine and serves lunch only. Open daily.
Princess Ariadne - This poolside brasserie specializes in international cuisine and serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Grecotel Creta Palace Hotel Rethimnon
Grecotel Creta Palace Hotel Rethymnon
Grecotel Creta Palace Hotel
Grecotel Creta Palace Rethymnon
Grecotel Creta Palace
Hotel Grecotel Creta Palace
Grecotel Creta Palace Hotel Rethymnon, Crete
Grecotel Creta Palace Hotel
Grecotel Creta Palace Rethymno
Grecotel Creta Palace Hotel Rethymno

Frequently asked questions

Overall score and ratings

8.2

Very good

8.7/10

Cleanliness

8.9/10

Staff & service

7.9/10

Amenities

8.2/10

Property conditions & facilities

8.7/10

Eco-friendliness

6/10 Good

Definitely not 5 Star! Extremely grumpy staff
This was our first time staying at a Grecotel after hearing many positive things. We booked a junior suite which was meant to come with a sofa with pillows as depicted in the photos but instead it came with a sofa bed that was as hard as a rock. There was no desk and the bed was lumpy and caved in the middle but fortunately they changed it for us. For some reason every single day they removed the flat sheet off the bed and we had to make the bed all over again ourselves. We asked them repeatedly to stop removing it but nobody listened. The room was very outdated and is in need of renovation. It was impossible to black out the room even after they changed the curtains for us so we were woken up early every day by the light. As mentioned the rooms are outdated so there is no soundproofing at all and you hear all the noises especially children. Generally you would think that during COVID the staff would be upbeat/happy and positive to have work but instead almost all of them (apart from two great staff members) looked grumpy and seemed to be permanently sulking. Even when speaking to them in Greek it didn’t change their mood. The second (kid’s) pool was closed which was not communicated on Hotels.com. This meant the main pool was jam packed full of children. To make it worse, on our first day a child made a poo in the main pool and they had to close it!
Not 5 star
Outdated
Needs to be changed
Clean?
Michael, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was really amazing friendly and kind The room was clean but the cover was ripped and old
Pat, 4-night family trip
Verified Expedia guest review

8/10 Very good

We booked the hotel assuming the beach is sandy based on the pictures, however beach strip near the water, including the entrance to the water has about 2-3 meters of stones. We were not satisfied with the quality of the room - our prearrival requests (placed 6 months in advance) for a ground floor room was not honored. The other party in our group did get a room from a lower standard than the one was booked. The children’s room had a vasp/yellow jacket nests and we had 3-4 yellow jackets in the room every day and the staff could not be bothered to do anything about it, despite multiple notices. The staff at the hotel was extremely friendly always. The breakfast buffet is of excellent quality. We received outstanding service every day at the beach bar restaurant which we enjoyed very much!
14-night family trip
Verified Expedia guest review

10/10 Exceptional

Love it!
It was our honeymoon and we mentioned that to the staff, they made our trip super amazing on every level!
Mohamed, 3-night romance trip
Verified Hotels.com guest review

8/10 Very good

8-night trip
Verified Expedia guest review

8/10 Very good

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

A beautiful hotel. Really welcoming and child friendly without being overwhelmed by children. Great kids club. Excellent food.Beautiful beach and pools with plenty of space to sit by them. Evening entertainment was good quality and not too touristy! Staff very friendly and helpful. Couple of minor niggles - sheets on our bed didn’t fit properly so scrumpled up overnight. This was a recurring problem suggesting they had the wrong size of sheet for the mattress. Really sharp corner in our family room by sofa - our daughter cut her foot on it.
7-night family trip
Verified Expedia guest review

2/10 Poor

8-night trip
Verified Expedia guest review

6/10 Good

It could be very good but at its current state it’s suffering from a huge identity crisis... not a 5 star! If you are going with small kids, read below. Reviews can be very subjective and for the benefit of people who are reading this review, I think it’s important to highlight that we usually stay at hotels such as Starwood, Shangri-La, Hilton , etc. We also stay at small boutique hotels but it would be incomparable and not fair. What’s good? -location- 10 mins taxi to old town and few decent restaurants. -staff- very friendly and helpful. -private beach- decent beach and good facilities but again, not a 5 star. -breakfast- great choice and the quality is good... however they need to change their coffee beans, it’s pretty bad. -adult entertainment - 5 star quality, we loved it! -great fish restaurant and bars. What’s bad? - What they fail to highlight in any of the booking sites is that there are two parts to the hotel- the old building and the new one. They’ve tried to “upgrade” the old rooms but still the same shower, furnitures, etc. We got moved... they did try to charge us extra but I wasn’t having any of it. - The kids swimming pool- simply disgusting! I can’t believe this facility is even open... The hotel is 30 years old next year and I don’t think they’ve touched it since its opening. There was no way I would let my kid in that pool! - There is another pool but it’s more for adults and it’s not heated. - Restaurants- this is good and bad. Sky bar is v
Abs, 7-night trip
Verified Expedia guest review

8/10 Very good

Generally very good facilities. Main dining room good for breakfast although staff appeared rather overcome at peak period, in the evening the buffet dinner was very poor value for money. Other restaurants in the hotel were expensive but much better value for money.
Verified Hotels.com guest review