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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5.0 star property
Luxury beachfront resort with golf course, near Cana Bay Golf Club

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Photo gallery for Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Mini-golf
Garden view
Outdoor wedding area
Terrace/patio
View from property
VIP Access

Reviews

8.0 out of 10
Very good
Experience the ultimate all-inclusive getaway at Hard Rock Hotel & Casino Punta Cana, where golf enthusiasts can tee off on 18 holes of golf and beach lovers can soak up the sun on a private beach. Families and couples alike enjoy amenities like a lazy river, waterslide, and babysitting services; while foodies indulge in Italian cuisine at one of 10 onsite restaurants.

Popular amenities

  • Pet-friendly
  • Non-smoking
  • Bar

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Golf course
  • 10 restaurants and 4 poolside bars
  • 20 bars/lounges and 3 swim-up bars
  • Full-service spa
  • 13 outdoor pools and lazy river
  • Free water park
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Health club

Feel at home (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
The current price is CA $612
CA $612 total
includes taxes & fees
May 12 - May 13

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Accesible Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Accesible Caribbean Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Sofa bed
  • 72.55 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Sofa bed
  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Sofa bed
  • 72.55 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite Double Beds & Sofa Bed

TV

Caribbean Suite Double Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Sofa bed
  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Suite King Bed & Sofa bed

Minibar, in-room safe, individually decorated, desk

Caribbean Suite King Bed & Sofa bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Sofa bed
  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Islander Junior Suite Two King Beds & Sofa Bed

Islander Junior Suite Two King Beds & Sofa Bed | In-room dining

Islander Junior Suite Two King Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Sofa bed
  • 75.71 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Islander Junior Suite King Bed & Sofa bed

Separate tub and shower, designer toiletries, hair dryer, bathrobes

Islander Junior Suite King Bed & Sofa bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Sofa bed
  • 76 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Multiple Beds (Pure Wellness Caribbean)

Minibar, in-room safe, individually decorated, desk

Suite, Multiple Beds (Pure Wellness Caribbean)

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Sofa bed
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Pure Wellness Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Pure Wellness Caribbean Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Sofa bed
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

TV

Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Pillow menu
Sofa bed
  • 159.32 sq m
  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

View all photos for Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

TV

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Sofa bed
  • 159.32 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Pillow menu
Sofa bed
  • 72.55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Diamond Double beds & Sofa Bed

Caribbean Diamond Double beds & Sofa Bed | In-room dining

Caribbean Diamond Double beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Pillow menu
Sofa bed
  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Diamond King Bed & Sofa Bed

Garden view

Caribbean Diamond King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Pillow menu
Sofa bed
  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite Double beds & Sofa Bed

Caribbean Sand Suite Double beds & Sofa Bed | In-room dining

Caribbean Sand Suite Double beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Sofa bed
  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite King Bed & Sofa Bed

Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Caribbean Sand Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Sofa bed
  • 72.55 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Standard With View

Minibar, in-room safe, individually decorated, desk

Suite Standard With View

  • Sleeps 2

View all photos for Double Room Superior With Garden View

Minibar, in-room safe, individually decorated, desk

Double Room Superior With Garden View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Quadruple Suite Standard With View

Spa

Quadruple Suite Standard With View

  • Sleeps 4

View all photos for Family Room -6 Guests- Deluxe With View

Minibar, in-room safe, individually decorated, desk

Family Room -6 Guests- Deluxe With View

  • Sleeps 6

View all photos for Double Room Standard With Garden View

Minibar, in-room safe, individually decorated, desk

Double Room Standard With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)
Water park

Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.4 out of 10, Very good, 4,755 reviews
The price is CA $555
CA $655 total
includes taxes & fees
May 13 - May 14
Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive
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About the area

Map
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, 23000

What's nearby

  • Punta Blanca Golf Course - 8 min drive - 4.8 km
  • Cana Bay Golf Club - 11 min drive - 5.0 km
  • Arena Gorda Beach - 13 min drive - 5.7 km
  • Iberostar Golf Course - 13 min drive - 7.8 km
  • Macao Beach - 23 min drive - 9.5 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪La Güira - ‬13 min drive
  • ‪Marketplace Buffet - ‬1 min walk
  • ‪Mangu - ‬13 min drive
  • ‪Sports Bar - ‬13 min drive

About this property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Putting you within a 15-minute drive of Cana Bay Golf Club, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort offers a private beach where you can enjoy beach umbrellas, volleyball, and beachside drinks. There's plenty of fun with the 13 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Dining choices include 10 restaurants and the 4 poolside bars are great places to grab a cold drink. Other highlights at this luxurious resort include 3 swim-up bars, a golf course, and a nightclub. Fellow travelers say great things about the pool and helpful staff.

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Bicycling
Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 1775 units
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 11:30 PM
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets allowed (dogs and cats only)*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:30 AM
  • 10 restaurants
  • 20 bars/lounges
  • 4 poolside bars
  • 3 swim-up bars
  • Beach bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Lazy river
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Lifeguard on site

What to do

  • On a private beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Golfing
  • Scuba diving
  • Shopping
  • Pool table

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center (65000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 16 buildings/towers
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • Golf course on site
  • 13 outdoor pools
  • Free water park
  • Designer stores on site
  • Arcade/game room
  • Full-service spa
  • Lazy river
  • Nightclub
  • Hot tub
  • Massage/treatment rooms
  • Waterslide
  • Reception hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Sofa bed
  • Free crib/infant bed

What to enjoy

  • Private outdoor hot tub
  • Furnished balcony
  • Individually decorated

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • LED light bulbs

Special features

Spa

Rock Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Toro - Onsite theme restaurant.
Gallos - Onsite theme restaurant. Open daily.
Ciao - This theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Ipanema - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Open daily.
Isla - This theme restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv

Frequently asked questions

Is there a pool at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yes, there are 13 outdoor pools and a children's pool.

Are pets allowed at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yes, cats and dogs are welcome. There's a charge of USD 150 per pet, per stay.

Is parking offered on site at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yes, there's free self parking.

What are the check-in and check-out times at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

No, this resort doesn't have a casino, but Casino Avalon Princess (12-min drive) is nearby.

What is there to do at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort and nearby?

Have fun with onsite activities like volleyball, cycling, and scuba diving, and practice your swing at the golf course. Additional recreation onsite includes fitness classes, Pilates, and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 13 outdoor swimming pools. Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort also has 3 swim-up bars, 4 poolside bars, and a nightclub, as well as a private beach, a Turkish bath, and spa services.

Are there restaurants at or near Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yes, there are 10 onsite restaurants, featuring Italian cuisine.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have rooms with private hot tubs?

Yes, each room has a private outdoor hot tub.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort like?

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is in Bávaro. Popular attractions include Bavaro Beach, which is 36 minutes away by car.

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Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Restaurant
Beach
Drinks
Children
Building
Family friendly
Booking

What guests liked

  • Pools were well-maintained, numerous, and offered a variety of activities for guests of all ages. (52 reviews)
  • The beach area is beautiful, clean, and offers plenty of shade and amenities. (53 reviews)
  • Dining options were great with many choices and excellent quality food at various restaurants. (17 reviews)
From real guest reviews summarized by AI.

Reviews

2/10 Poor

Started off not so great… But turned out pretty OK

Started off with a very bad check in experience, but it got progressively better and the supervisor at the front desk was very kind and helped. Everybody loves the resort and are having a very good time. It is a little dated, but the rooms are spacious… What’s important though is that the staff was willing to help.
Santiago, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome
Ana, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

GELSON, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Poor service but good pools

Very poor service - we had to make repeated requests when they failed to leave towels, fill mini-bar, waiting at restaurants etc etc, ignored by some bar staff at restaurants. Check in took over 1hour. Hotel full of US ‘spring beakers’ who were on the free alcohol quest! Staff friendly and Pools good.
Sarah, 11-night family trip
Verified Hotels.com guest review

8/10 Very good

Andrew, 3-night trip
Verified Hotels.com guest review

6/10 Good

jeffrey, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

The resort is very Nice. I hadn’t problem with then. There some points that can be improcedente. Cleaning —> pool restroom Needs to be improved.
Friedrich, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ronny, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great resort

Great resort, restaurants were excellent. Service can be better, seems like the women working there are always in a bad mood.
Antonio, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

mark, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Elly, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Great pools, ok food.

The pools for the kids were fantastic. Lots of different slides in addition to shall parts for toddlers. The pools also never felt crowded even though I believe the resort was sold out. The staff was extremely friendly, every single one of them. The only drawback is the food is just ok. I also wish there was a chicken fingers option in the food trucks and buffets (all of the time). There were also several occasions in the buffets where the food was cold even though they were new trays. I would have also liked an option for a second show time - the only show each night is 9pm and that was too late for my kids (4 and 2).
Kristen, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent!!

We absolutely loved our stay! The property is beautiful and the staff was great! We will definitely be back!!
Nathan, 6-night trip
Verified Hotels.com guest review

2/10 Poor

Katherine, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great family trip

Weather was perfect and we had an amazing time. The only thing I thought could be better was the bed size. Their “queen” beds were really like a large twin. They were tiny. My other son had to use the pullout couch because the beds were so small. Other than that it’s a great place. Super big and a lot to do.
Sandra, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

horrible stay

I have never had such a bad experience, it took them 2 hours to take our luggage and another two hours to pick us up in the trolley to go to dinner, it was under repair and they did not let us sleep, we asked for a caprese salad and they brought us bread with tomato, a real shame. The staff was rude and overbearing.
rafael, 6-night trip
Verified Hotels.com guest review

2/10 Poor

Samuel, 2-night trip
Verified Expedia guest review

8/10 Very good

Great service.

Beautiful property, well cared for and clean. Very spread out but the golf cart shuttles arrived often enough to make it easy to get around. Nice beach and multiple pools. All servers were friendly and helpful.
Theresa, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jenneth, 6-night trip
Verified Expedia guest review

8/10 Very good

Will return
Pablo, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Franklin Eduardo, 6-night trip
Verified Expedia guest review

2/10 Poor

The staffs are very unfriendly The shower water is too low it feels like didnt took a shower The foods are very limited and not so tasty the meat were so hard to chew there were not much seafood
Saerom, 7-night family trip
Verified Expedia guest review

4/10 Fair

Summary: Great hotel, rude staff. The property facilities are clean and well-maintained. The night shows and entertainment are exceptional, with a talented cast. Food and drinks are high quality and enjoyable. The spa experience was excellent. Areas for Improvement: 1. Room Cleanliness: The balcony was poorly maintained (larvae on the wall, bird droppings on the chairs, and dirty tub with rusted handles). The minibar was not stocked upon arrival. 2. Housekeeping Service: Daily cleaning was inconsistent. I had to request room cleaning every day as my room was still unclean by 3 PM, even after being out all day. 3. Staff Attitude: While the spa staff were wonderful, interactions with other staff members fell short of expectations. The receptionist was rude and uncommunicative, and a server near the pool openly expressed dissatisfaction with their job, creating an uncomfortable environment for guests. 4. Checkout Experience: During checkout, the receptionist rudely asked why we were checking out late, despite us having reserved a late checkout the day before. After we explained, the receptionist changed their tone, but the initial interaction was very unpleasant. While the hotel has great strengths, significant improvements are needed in room cleanliness and general staff professionalism. These issues impacted my overall experience, which is especially disappointing. I would personally not return to a Hard Rock Hotel and would not recommend it.
Genesis Mass, 3-night romance trip
Verified Expedia guest review

6/10 Good

The washroom showers are horrible along with the room given AC didn’t work and can see signs of mold and damage to the ceiling.
Saikiran, 2-night trip
Verified Expedia guest review

6/10 Good

The concierge was too concerned about getting us to sit at a club sales meeting, the food wasn’t all that beat except for El Toro restaurant, All staff members were absolutely great
Lazaro Romilio, 3-night trip with friends
Verified Expedia guest review