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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults
All inclusive

Now Jade Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's pool
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580, Mexico

All-inclusive beachfront property with spa, near Puerto Morelos Town Square
  • Free buffet breakfast and free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The Resort was nice. During checkin there were so many people I realized days later that…Feb. 1, 2020
  • Restaurants were great! Staff was friendly and polite. Only had a bit of a problem with…Jan. 18, 2020

Now Jade Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos

from $311 CAD
  • Junior Suite Tropical View King
  • Junior Suite Ocean View King
  • Junior Suite Ocean Front King
  • Preferred Club Governor Suite
  • Preferred Club Suite Ocean View King
  • Preferred Club Suite Ocean Front King
  • Junior Suite Ocean Front Double
  • Junior Suite Ocean View Double
  • Junior Suite Tropical View Double
  • Preferred Club Suite Ocean Front Double
  • Preferred Club Suite Ocean View Double
  • Deal of the Day
  • Deal of the Day Preferred Tropical View

What’s around Now Jade Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos

Landmarks

  • On the waterfront
  • Puerto Morelos Town Square - 36 min walk
  • Ojo de Agua Beach - 29 min walk
  • Artisans Market - 35 min walk
  • San Jose Catholic Parish - 36 min walk
  • Puerto Morelos Reef - 37 min walk
  • Sanctuary of Hope and Time Capsule - 4.4 mi / 7.1 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 4.9 mi / 7.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

At a glance

Key facts

Size

  • 550 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*

  • Specific rooms only, restrictions apply*

  • 1 per room (up to 22 lbs)

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Wheelchair-accessible parking on site

  • Onsite parking includes off-street options

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 7 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
Things to do
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 10710
  • Conference space size (meters) - 995
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 9
  • Year Built - 2008
  • Elevator
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball
  • Access to 18-hole golf course
  • 1 round of golf during stay for guests ages 18 years old and older
  • Golf green fees

Lessons/classes/games
  • Dancing
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Childcare

Spa

Now Spa by Pevonia has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

Dining

Carnival Buffet - This beachfront buffet restaurant serves lunch and dinner. A children's menu is available.

Capers Rest. (Italian) - This fine-dining restaurant serves dinner only.

CinCin Rest (Adults only) - This fine-dining restaurant serves dinner only.

Mercure Rest (French) - This fine-dining restaurant serves dinner only.

Tamarindo Rest (Mexican) - This fine-dining restaurant serves dinner only.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Now Jade Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos’s small print

Also known as

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  • Now Jade Riviera Cancun Resort All Inclusive

Policies

Access to the nearby Gran Coral Riviera Maya Golf course is included in the room rate. Transportation to the golf course is not provided.
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 65 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Now Jade Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos

  • Does Now Jade Riviera Cancun Resort & Spa - All Inclusive offer free cancellation for a full refund?
    Yes, Now Jade Riviera Cancun Resort & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Now Jade Riviera Cancun Resort & Spa - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at Now Jade Riviera Cancun Resort & Spa - All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Now Jade Riviera Cancun Resort & Spa - All Inclusive?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at Now Jade Riviera Cancun Resort & Spa - All Inclusive?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
  • Are there restaurants at or near Now Jade Riviera Cancun Resort & Spa - All Inclusive?
    Yes, there are 7 onsite restaurants, featuring beachfront dining and ocean views. Nearby restaurants include My Little Italy (2.7 mi), Tacos.Com (2.7 mi), and Richard's Bistro (2.7 mi).
  • What is there to do at Now Jade Riviera Cancun Resort & Spa - All Inclusive and nearby?
    Have fun with onsite activities like kayaking, sailing, and surfing and improve your game at the onsite tennis courts. Additional recreation onsite includes basketball, volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Now Jade Riviera Cancun Resort & Spa - All Inclusive also has 2 swim-up bars, a nightclub, and a private beach, as well as a sauna, a steam room, and a garden.

Recent reviews

Very Good 8.4 From 310 reviews

Very Good 8.0
The a la carte restaurants not requiring a reservation was very nice and all of them had excellent food.
ca7 night romance trip
Exceptional 10.0
We have booked with good price. We were very satisfied
ca1 night family trip
Exceptional 10.0
Lovely property. Many many children. We are a retired couple. We were not allowed access to the adult only pool unless we sat through their upsell premium room breakfast and sales pitch.
ca3 night romance trip
Exceptional 10.0
clean but some parts of garden has see weed smell
ca4 night trip with friends
Very Good 8.0
It was nice and wonderful restaurants. Noisy bc of the construction.
ca6 night family trip
Very Good 8.0
This is my second time at this property. All the employees are super nice and so friendly. I had a misunderstanding with Expedia over preferred suites and what I actually received. The staff were very understanding and even provided me with preferred access for 3 days so I can see that side of the resort. It was a clean resort, they seem to be cleaning a lot all of the time.
Nicky, ca7 night family trip
Exceptional 10.0
We loved the preferred club and that th preferred pool was adults only. We also got married and the whole wedding team was lovely to work with. We’d also like to send a shout out to the team st Capers restaurant for making our wedding dinner superb! Loved our wedding and honeymoon trip! We will be back!
ca7 night family trip
Fair 4.0
We went July 13-20. Lots of construction going on around the resort. Lots of seaweed which the staff did work hard to clear. Condition of the room depends on the type of room you get. We were in the junior suite the first few nights (smaller and not as maintained). We upgraded to the preferred sections (bigger rooms and better maintained).
ca7 night family trip
Exceptional 10.0
We stayed at the preferred members room and had a blast! Everyone was friendly, and considerate. The swimming pool area was nice, was on the smaller side, though. Loved the area that was facing the ocean. The buffet could be cooler, as it was sometimes unbearably hot to eat there. The preferred lounge was a gem!
CM, ca10 night family trip
Exceptional 10.0
Staff extremely polite and willing to go the xtra mile at all times to make sure your stay is unforgetable
Cesar, ca7 night family trip

Now Jade Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos