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Eden Andalou Suites, Aquapark & Spa

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1 bedroom, premium bedding, minibar, in-room safe
Indoor pool, 4 outdoor pools, pool umbrellas, sun loungers
Indoor pool, 4 outdoor pools, pool umbrellas, sun loungers
Water park
Terrace/patio

Overview of Eden Andalou Suites, Aquapark & Spa

Eden Andalou Suites, Aquapark & Spa

5.0 star property
All-inclusive hotel with 2 restaurants, near Noria Golf Club

7.2/10 Good

38 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Km 4, Route d'Amezmiz, Tameslouht, 40000

Room options

About this area

What's nearby

  • Jemaa el-Fnaa - 17 min drive
  • Avenue Mohamed VI - 10 min drive
  • Majorelle Gardens - 26 min drive

Getting around

  • Menara Airport (RAK) - 14 min drive
  • Marrakech Central Station - 18 min drive
  • Free airport pick-up
  • Free area shuttle

Restaurants

  • La Table de la Kasbah - 10 min drive
  • Kasbah Cafe - 10 min drive
  • Buddha-Bar - 10 min drive
  • La Cour des Lions - 10 min drive
  • Les Jardins de la Medina - 10 min drive

About this property

Eden Andalou Suites, Aquapark & Spa

Eden Andalou Suites, Aquapark & Spa features free airport pick-up service (available 24 hours), a free water park, and a free kids' club. Guests can visit the spa to be pampered with massages, hydrotherapy, or reflexology, and Atlas, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 4 outdoor pools, an indoor pool, and a lazy river. Fellow travelers say good things about the helpful staff and overall property condition.

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Onsite entertainment and activities

Languages

Arabic, English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 250 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-out available
  • Early check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests with Half Board plans must book meals in advance.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 11 lbs)*
  • Restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite extended parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport pickup (available 24 hours)*

Offsite

  • Free area shuttle within 9 km

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast
  • 2 restaurants
  • 3 coffee shops
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (late night)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Lazy river
  • Free local shuttle
  • Playground
  • Childcare in room (surcharge)
  • Children's games
  • Lifeguard on site

What to do

  • Fitness classes
  • Beach volleyball
  • Basketball
  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (12917 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 6 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Fitness center
  • 9 holes of golf
  • 4 outdoor pools
  • An indoor pool
  • Free water park
  • Full-service spa
  • Lazy river
  • Spa tub
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Wheelchair accessible
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • Arabic
  • English
  • French

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Onsite entertainment and activities

Spa

The onsite spa has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.

Dining

Atlas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Jazz Bar - Onsite bar. Open daily.
Le Fès - This restaurant specializes in Moroccan cuisine. Reservations are required. Open daily.
Bar Mimosa - Onsite bar. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night. This tax does not apply to children under 12 years of age.
  • New Year's Eve (31 December) Gala Dinner per adult: EUR 100.00
  • New Year's Eve (31 December) Gala Dinner per child: EUR 50.00 (up to 11 years old)

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 3 to January 31:
  • Spa
  • Spa tub
  • Water park

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of EUR 10 per pet, per night

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for an extra charge
  • Guests under 15 years old are not allowed in the fitness facility or spa tub
  • Guests under 15 years old are not allowed in the spa, and guests under 15 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Eden Andalou
Eden Andalou All Inclusive
Eden Andalou Aquapark Hotel Tameslouht
Eden Andalou Aquapark All Inclusive
Eden Andalou Aquapark All Inclusive Hotel
Eden Andalou Aquapark All Inclusive Hotel Marrakech
Eden Andalou Aquapark All Inclusive Marrakech
Eden Andalou Hotel Marrakech
Eden Andalou Marrakech
Eden Andalou Spa And Resort
Eden Andalou Aquapark Hotel Marrakech
Eden Andalou Aquapark Tameslouht
Eden Andalou Aquapark Marrakech
Eden alou Aquapark Tameslouht

Frequently asked questions

Does Eden Andalou Suites, Aquapark & Spa offer free cancellation for a full refund?
Yes, Eden Andalou Suites, Aquapark & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Eden Andalou Suites, Aquapark & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Eden Andalou Suites, Aquapark & Spa?
Yes, there are 4 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at Eden Andalou Suites, Aquapark & Spa?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 11 lbs per pet. There's a charge of EUR 10 per pet, per night.
Is parking offered on site at Eden Andalou Suites, Aquapark & Spa?
Yes, there's free self and extended parking.
Is airport shuttle service offered by Eden Andalou Suites, Aquapark & Spa?
Yes, a free shuttle from the airport is available.
What are the check-in and check-out times at Eden Andalou Suites, Aquapark & Spa?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Eden Andalou Suites, Aquapark & Spa?
No, this hotel doesn't have a casino, but Casino de Marrakech (15-min drive) and Le Grand Casino de la Mamounia (24-min drive) are both nearby.
What is there to do at Eden Andalou Suites, Aquapark & Spa and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes aerobics, basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 4 outdoor swimming pools. Eden Andalou Suites, Aquapark & Spa also has a lazy river and a steam room, as well as a garden.
Are there restaurants at or near Eden Andalou Suites, Aquapark & Spa?
Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include La Table de la Kasbah (6.2 mi), Kasbah Cafe (6.2 mi), and Les Jardins de la Medina (6.3 mi).
Does Eden Andalou Suites, Aquapark & Spa have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.

Overall score and ratings

7.2

Good

7.6/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.9/10

Property conditions & facilities

6.5/10

Eco-friendliness

2/10 Poor

Just terrible
Food ,so bad ,we spent 2 days in our room being ill. Management are just shocking dont care about the guest or evan their staff at all. Entertainment is so boring and nothing to do after 11 when drinks stop aswell. Hotel is very tired and needs a repaint,only reception is nice . Drinks are very limited and not good at all ,very cheap alcohol is used. This is far from a 5 star resort its a 3 star at best ,the only good thing about this resort is the bar staff are nice and waiters bit that is it ,please dont waste your money stay in a riad in the centre you will have a better time
Paul, 8-night trip
Verified Hotels.com guest review

2/10 Poor

Water park with no water!
We booked for my daughter's second Birthday. First day they gave us a room, where the bathroom didn't have a pleasant smell they refused to change our room only until my husband kicked up a fuss. We was given a room where there was no hot water! Only cold water dripping slowly.. called reception was told someone will come to fix it... No one came to fix it! My Husband had to go with soap all over his body and in a towel downstairs just for them to send a man upstairs with a screwdriver! We have a video with evidence they weren't interested!Asked for an iron was first told it will cost.. then when I said I've had no hot water and now you want to charge me for an iron?! I was told it will be with me within 10 minutes waited 30 minutes only to be told they can't give me an iron due to health and safety reason! I would avoid booking this hotel. The kids slides don't have enough water running through them my daughter was stuck inside my husband had to go inside to go get my petrified child! they say kid friendly but no life guard around! Staff on reception aren't helpful! The bar staff are lovely.
Samad, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Be weary of a tummy bug
The rooms are nice as is the pool. There is a lot of illness, due I think to poor hygiene with most guests needing to stay close to the facilities. This site for no known reason says there are transfers to and from the hotel. These are only one way to the hotel. Oddly the hotel comes up with extra charges. Overall a nice stay but not all is right with the place
Stephen, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

ANISAH, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel with good aquapark. Rooms are functional and spacious, although could be cleaner. The food is amazing with quite a variety and wine is good standard. Transport to city centre is organised for free. Overall Morocco is worth visiting more than once.
Romualdas, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Perfect Entertainer!!!
Amazing hotel. The food is great, the buffet offers a lot of different choices of food to choose from. Spacious rooms and maintained really well. Friendly staff, always greet you with a smile. The Animation team was amazing and made our trip extra special. They were very helpful, full of energy and enthusiasm. NuNu, Issa, and his team took great care of us. We can't thank them enough.
K, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ozayr, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

This hotel doesn't deserve to be a five star. Very old and tired definitely need renovation
4-night family trip
Verified Expedia guest review

8/10 Very good

4-night family trip
Verified Expedia guest review

2/10 Poor

Girl at the reception very rude, was not helpful at all. We wanted to get towels, we had to pay cash, the atm machine was not working.
4-night trip
Verified Expedia guest review