Regis Hotel & Spa

Photo gallery for Regis Hotel & Spa

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Outdoor spa tub
Outdoor spa tub
Pool waterfall
Premium bedding, individually decorated, iron/ironing board, free WiFi

Overview of Regis Hotel & Spa

VIP Access

Regis Hotel & Spa

3.5 star property
Family-friendly hotel in Panajachel with spa and restaurant

8.4/10 Very good

380 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Bar
  • Spa
Map
3a avenida 3-47 zona 2, Panajachel, Solola
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Hot springs
  • Breakfast available
  • Sauna
  • Room service
  • In-room childcare
  • Garden
  • Lobby fireplace
  • Front desk safe
  • Multilingual staff
For families
  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Private bathroom
  • Television
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Panajachel

Getting around

  • La Aurora Intl. Airport (GUA) - 119 min drive
  • Quetzaltenango (AAZ-Los Altos) - 121 min drive

About this property

Regis Hotel & Spa

Enjoy your visit to Panajachel with a stay at Regis Hotel & Spa. You can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, facials, or aromatherapy. Other highlights include a bar/lounge, a sauna, and a garden. The comfortable beds and helpful staff get great marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 24 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3:00 PM - 10:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6:30 AM - 9:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free
  • Playground
  • Childcare in room (surcharge)

What to do

  • Hot springs
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Ziplining nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1934
  • Safe-deposit box at front desk
  • Garden
  • Fireplace in lobby
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 24-inch TV
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

What to enjoy

  • Patio
  • Yard
  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Special features

Spa

Regis has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with hot springs/mineral springs and a sauna.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Breakfast costs between GTQ 50.00 and GTQ 80.00 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for GTQ 200.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GTQ 200.00 per pet, per night

Pool, spa, & gym (if applicable)

  • Children under 10 years old are not allowed in the spa without adult supervision
  • Hot springs access available from 9:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Hotel Regis
Regis Hotel Panajachel
Regis Panajachel
Regis Hotel Spa
Regis Hotel & Spa Hotel
Regis Hotel & Spa Panajachel
Regis Hotel & Spa Hotel Panajachel

Frequently asked questions

Does Regis Hotel & Spa offer free cancellation for a full refund?
Yes, Regis Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Regis Hotel & Spa?
As of 17 Aug 2022, prices found for a 1-night stay for 2 adults at Regis Hotel & Spa on 30 Aug 2022 start from CA $76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Regis Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Regis Hotel & Spa?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of GTQ 200.00 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Regis Hotel & Spa?
Yes, there's free self parking.
What are the check-in and check-out times at Regis Hotel & Spa?
You can check in from 3:00 PM - 10:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
What is there to do at Regis Hotel & Spa and nearby?
Have fun with nearby activities like cycling, boat tours, and hiking. Additional recreation onsite includes hot springs. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a garden.
Are there restaurants at or near Regis Hotel & Spa?
Yes, there's an onsite restaurant. Nearby restaurants include Cafe Kitsch (3-min walk), Café Moka (3-min walk), and Tuscani (4-min walk).
Does Regis Hotel & Spa have any outdoor private spaces?
Yes, every room features a patio and a yard.
What's the area around Regis Hotel & Spa like?
Regis Hotel & Spa is in the heart of Panajachel, a short 1-minute walk from Multiple Use Area Lake Atitlan Basin and 4 minutes' walk from La Galeria. Travelers love the hotel's prime location.

Overall score and ratings

8.4

Very good

8.9/10

Cleanliness

8.7/10

Staff & service

8.5/10

Amenities

8.3/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Patricia, 3-night trip
Verified Hotels.com guest review

2/10 Poor

On the morning of checking out there were maggots, ticks and dead flies on the floor. They said it was because they fumigated the day before but there was no warning.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful areas, in the middle of all shops yet once inside, it is quiet and relaxing. The hot springs is a plus and the spa service were great. The staff is very friendly and polite. Room service and breakfast were affordable and good.
Anabeca, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel and grounds. Nice friendly staff.
Charles, 1-night family trip
Verified Expedia guest review

8/10 Very good

Centrally located. Very friendly and professional staff. Rooms are comfortable and clean. Would be nice if hair dryers were in each room. The bed mattresses are a bit hard.
Melissa, 1-night business trip
Verified Expedia guest review

8/10 Very good

Lush gardens. Outstanding thermal tubs. Centrally located! Good place to stay.
Arturo, 1-night family trip
Verified Expedia guest review

8/10 Very good

Roberto, 3-night trip
Verified Expedia guest review

10/10 Exceptional

We were totally surprised to learn about the natural hot spring spas that are emptied each night and then filled again in the morning. They were clean and so soothing after a day of enjoying Panajachel. We have stayed in a number of hotels in Panajachel on previous trips, but this will be our “go to” hotel from now on. I almost forgot - the restaurant on site is great as well!
Kevin, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The thermal spring is actually warm enough in the morning to soak in it. The surrounding plants and trees are lovely and quiet.
MICHEL, 5-night romance trip
Verified Expedia guest review

6/10 Good

Not so great
To start, I was very pleased when I got the requested room at the back of the property, away from the loud road. Thank you for honoring my request. But... I found the check-in to be not very thorough. I was not told there was fresh water in the lobby, where the spa was located (walked around and eventually found it), was not offered my free "drink" ticket for being VIP, etc. NOTE: the drink ticket is non-alcohol. I did not know this when I booked and had factored in the cost of a drink, making this a better deal than it was. Then, I went to my room and realized the wifi does not reach the back rooms at all. I had to walk up to the front in order to use wifi. Not very convenient but I lived with it. The day before I was leaving I popped into reception as told them that I will take advantage of the "guaranteed" late check-out (2 hours later than the 1:00 check-out). The fact that I had the guaranteed late check-out was one of the main reasons I booked here as my shuttle wasn't until 4:00. They told me they were booked solid and I couldn't have the later check-out. There is nothing on the hotels.com confirmation that says "when available". It does say "when available" for early check-in but not late check-out. I explained this to them and they said it was not possible. Then they offered me late check-out for a price. I don't understand how it isn't possible but is now possible for a price. The reception did not seem concerned at all with customer service.
Linda, 2-night trip
Verified Hotels.com guest review