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Turtle Beach Resort, Gold Coast

4-star hotel with free water park, near Putt Putt Golf Mermaid Beach

  • Free WiFi
From
$231 CAD

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  • Turtle Beach Resort, Gold Coast
  • Turtle Beach Resort, Gold Coast
  • Outdoor Pool
  • Outdoor Pool
  • Turtle Beach Resort, Gold Coast
Turtle Beach Resort, Gold Coast. Image 1 of 77
1 / 77Turtle Beach Resort, Gold Coast
2346 Gold Coast Highway, Gold Coast, 4218, QLD, Australia
8.6.Fabulous.
  • The room was so hard to get to. Underground parking and we had to lug our bags up 3…

    Oct. 29, 2019

  • NEEDS A DEEP CLEAN, APARTMENTS ARE FILTHY, WAS ALLOCATED A NEW APARTMENT WHICH ALSO…

    Mar. 11, 2021

See all 333 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service

Guests rated location

Safe
Dining options
Walkable
Easy parking
Quiet

The following facilities or services will be unavailable from July 12 2021 to September 12 2021 (dates subject to change):
  • One of the swimming pools
  • Spa tub
    • Pool
    • Free WiFi
    • Airport transfer
    • Gym
    • Kitchen
    • Non-smoking

    Property highlights

    Main amenities

    • 200 smoke-free guestrooms
    • Near the beach
    • Restaurant and bar/lounge
    • Full-service spa
    • 4 outdoor pools and 4 spa tubs
    • Free water park

    For families

    • Children's pool
    • Playground on site
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (surcharge)
    • Supervised childcare/activities (surcharge)

    What’s around

    • In Mermaid Beach
    • The Star Gold Coast - 30 min walk
    • Pacific Fair Shopping Centre - 28 min walk
    • The Oasis - 32 min walk
    • Putt Putt Golf Mermaid Beach - 11 min walk
    • Kurrawa Beach - 28 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    • 1 Bedroom Apartment
    • 2 Bedroom Apartment
    • 3 Bedroom Apartment
    • 1 Bedroom Superior Apartment
    • 2 Bedroom Superior Apartment
    • 2 Bedroom Family Suite

    Location

    2346 Gold Coast Highway, Gold Coast, 4218, QLD, Australia
    • In Mermaid Beach
    • The Star Gold Coast - 30 min walk
    • Pacific Fair Shopping Centre - 28 min walk

    What’s around

    Landmarks

    • In Mermaid Beach
    • The Star Gold Coast - 30 min walk
    • Pacific Fair Shopping Centre - 28 min walk
    • The Oasis - 32 min walk
    • Putt Putt Golf Mermaid Beach - 11 min walk
    • Kurrawa Beach - 28 min walk

    Getting around

    • Coolangatta Airport (OOL) - 28 min drive
    • Varsity Lakes Station - 15 min drive
    • Gold Coast City Coomera Station - 25 min drive
    • Helensvale Station - 26 min drive
    • Broadbeach South Light Rail Station - 24 min walk
    • Airport shuttle (surcharge)
    • Area shuttle (surcharge)
    • Shopping center shuttle (surcharge)
    • Theme park shuttle (surcharge)

    At a glance

    Hotel size

    • This hotel has 200 rooms
    • This hotel is arranged over 3 floors

    Arriving/leaving

    • Check-in time 2 PM-midnight
    • Check-out time is 10 AM

    Restrictions related to your trip

    • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

    Special check-in instructions

    The front desk is open during the following times:
    • Sunday - Thursday: 7 AM - 7 PM
    • Friday - Saturday: 7 AM - 9 PM
    Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
    Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • No cribs (infant beds)
    • Babysitting/childcare*
    • Children's club*

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Transfers

    • Airport shuttle from 5:30 AM to 9:00 PM*

    Parking

    • No onsite parking
    • Onsite parking includes off-street options

    Other information

    • Smoke-free property
    *See small print for additional details or extra charges

    In the hotel

    Taking the kids?

    • Children's club (surcharge)
    • In-room childcare (surcharge)
    • Supervised childcare/activities (surcharge)

    Food and drink

    • Cooked-to-order breakfast (surcharge)
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Snack bar/deli
    • Barbecue grills

    Things to do

    • Number of outdoor pools - 4
    • Children's pool
    • Fitness facilities
    • Outdoor tennis court
    • Full-service spa
    • Number of spa tubs - 4
    • Miniature golf on site
    • Playground on site
    • Golfing nearby
    • Free water park access
    • Waterslide
    • Sauna
    • Arcade/game room

    Services

    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage

    Facilities

    • Garden
    • Picnic area
    • Terrace

    Languages Spoken

    • English

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Ceiling fan
    • Iron/ironing board
    • Washer/dryer

    Things to enjoy

    • Balcony or patio
    • Individually decorated
    • Individually furnished
    • Separate dining area
    • Number of living rooms

    Freshen up

    • Second bathroom
    • Shower/tub combination
    • Hair dryer

    Be entertained

    • Flat-screen TV
    • Cable TV channels

    Stay connected

    • Free WiFi
    • Phone

    Food and drink

    • Refrigerator
    • Microwave
    • Kitchen
    • Stovetop
    • Cookware, dishware, and utensils
    • Dishwasher

    More

    • In-room safe

    Special features

    Spa

    Guests can indulge in a pampering treatment at the hotel's full-service spa, Chelonia Beauty Day Spa. Services include massages.

    The spa is open daily.

    Dining

    Fresh and Tasty - This café specializes in local cuisine and serves lunch only.

    Deck Resturant and Bar - This poolside restaurant specializes in pizza and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

    Small print

    Also known as

    • Resort Turtle Beach
    • Turtle Beach Resort Hotel
    • Turtle Beach Resort Mermaid Beach
    • Turtle Beach Resort Hotel Mermaid Beach
    • Turtle Beach Resort
    • Turtle Resort
    • Sands Turtle Beach Hotel
    • Sands Turtle Beach Mermaid
    • Turtle Beach Hotel Mermaid Beach
    • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
    • Turtle Beach Resort Mermaid Beach
    • Turtle Beach Mermaid Beach

    Optional extras

    Breakfast costs between AUD 8 and AUD 15 per person (approximately)

    Children's club access is available for an extra charge

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of AUD 50 per person (one way)

    Area shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge

    Policies

    This property does not have elevators.

    Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts credit cards. Cash is not accepted.

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, Turtle Beach Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
    • Sorry, there's no onsite parking at Turtle Beach Resort.
    • Yes, there are 4 outdoor pools and a children's pool. The swimming pool will be unavailable from July 12 2021 to September 12 2021 (dates subject to change).
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 2 PM - midnight. Check-out time is 10 AM.
    • Yes, Fresh and Tasty offers local cuisine, garden views, and poolside dining. Nearby restaurants include Alfred's Diner (4-min walk), Vintage Espresso (5-min walk), and Etsu Izakaya (7-min walk).
    • Yes, an airport shuttle is available from 5:30 AM to 9:00 PM on request. The charge is AUD 50 per person one way.
    • No, this hotel doesn't have a casino, but The Star Gold Coast (3-min drive) is nearby.
    • Practice your swing on the tennis courts. Additional recreation nearby includes casino gaming. Indulge in a treatment at the spa and soothe your senses in one of the 4 spa tubs. Turtle Beach Resort also has 4 outdoor pools, a sauna, and a fitness center, as well as an arcade, a picnic area, and a garden.
    8.6.Fabulous.
    • 8.0.Very Good

      Good for families

      The location is good and the kids enjoyed the facilities but the hotel rooms definitely need an update

      3 night family trip, Mar. 1, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Desperate refurbishment of room required

      We have stayed here before and everything was great. Looking for a place to stay every 6 months, we figured we would come back here. The facilities for the kids are great and the water parks make it convenient. The room we stayed in however was disappointing. The couches heavily soiled the walls filthy and just a unpleasant feel. We didn't want to be in the room at all. Reception offered sheets to cover the filthy couches. We did request a different room and even offered to bear an upgrade cost to be told they were full. Funny that most rooms were empty and the front area said vacancy! Sadly, I don't know if we will stay again. Our intentions were to rebook for 6 monthly visits.

      Kyle, 2 night family trip, Feb. 18, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      The friendly staff, the clean rooms and all the activities made for a great mini family holiday. We will be back for a longer stay

      2 night family trip, Feb. 18, 2021

      Verified Wotif guest review

    • 10.0.Exceptional

      Love the fun family environment. On-site facility’s and shops across the road Central to all needs, theme parks and activities. Rooms are great standard &

      10 night trip, Feb. 17, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Heaven for kids! We will be back! Restaurants in Mermaid Beach are excellent and only a walk away!

      3 night family trip, Feb. 11, 2021

      Verified Lastminute guest review

    • 6.0.Good

      Overall the experience was ok. However some things need updating. Lounges in our room were in poor condition. Internet didn’t work. Toilet leaked. And resident below us was a smoker and we could smell it constantly. Previous visit I was very happy with the room and the resort. Maybe I was just very unlucky this time...

      6 night family trip, Feb. 8, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Great for kids!! Lots of pools to choose from. We will definitely be back

      3 night family trip, Jan. 28, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Family of 4

      Late check in security was super helpful and friendly. Clean apartment super spacious. We were on the ground floor which was fantastic and convenient. Definitely our go to for summer holidays now kids loved the slides and great with all the other pools when some get over crowded move to another. Only downer the last night had to park out on the street no car spots left.

      Kia, 6 night family trip, Jan. 16, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      The self contained units, facilities available and very friendly and accommodating helpful staff

      KAROLINE, 6 night family trip, Jan. 15, 2021

      Verified Expedia guest review

    • 4.0.Fair

      Overpriced, terrible parking if you can get a spot. Poor wifi - which they cut off hours before we checked out. No air con in bedrooms, one shower didn’t work, dated rooms. Order wrong and slow every time we ordered. Would definitely not recommend for the price. The kids liked the waterslide but for $2200 for 7 nights not worth that much.

      Tanya, 7 night family trip, Jan. 13, 2021

      Verified Wotif guest review

    See all 333 reviews