Hotel Indigo Asheville Downtown, an IHG Hotel

Photo gallery for Hotel Indigo Asheville Downtown, an IHG Hotel

Primary image
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Overview of Hotel Indigo Asheville Downtown, an IHG Hotel

Hotel Indigo Asheville Downtown, an IHG Hotel

3.5 star property
Mountain hotel with restaurant, near The Orange Peel

8.8/10 Fabulous

1,001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
151 Haywood Street, Asheville, NC, 28801
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Computer station
  • Front desk safe
For families
  • Free cribs/infant beds
  • Refrigerator
  • Private bathroom
  • Cable/satellite TV service
  • Daily housekeeping
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Downtown Asheville
  • Harrah's Cherokee Center - Asheville - 1 min drive
  • University of North Carolina at Asheville - 7 min drive
  • The Orange Peel - 5 min drive
  • Biltmore Estate - 7 min drive
  • Asheville Outlets - 9 min drive
  • Pisgah National Forest - 29 min drive
  • Sierra Nevada Brewing Company - 21 min drive

Getting around

  • Asheville Regional Airport (AVL) - 18 min drive

About this property

Hotel Indigo Asheville Downtown, an IHG Hotel

Hotel Indigo Asheville Downtown, an IHG Hotel puts you within a 10-minute drive of Biltmore Estate. Guests can visit the fitness center for a workout or grab a bite to eat at One Fifty One Boutique, which serves breakfast, lunch, and dinner. A bar/lounge and a snack bar/deli are other highlights. Fellow travelers say great things about the breakfast and location.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 115 rooms
  • Arranged over 13 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (2 per room, up to 80 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured covered onsite valet parking (USD 20.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Ski lessons nearby
  • Skydiving nearby
  • Ziplining nearby
  • Snowboarding nearby

Working away

  • 24-hour business center
  • Meeting room
  • Computer station
  • Conference space (465 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Umbrellas

Facilities

  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable/satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

One Fifty One Boutique - This bistro serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Fees & policies

Refundable deposits

  • Deposit: USD 50.00 per accommodation, per night

Optional extras

  • Breakfast costs between USD 1.00 and USD 10.00 for adults, and USD 1.00 and USD 10.00 for children (approximately)

Children & extra beds

  • Rollaway beds are available for USD 10.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Parking

  • Covered valet parking costs USD 20.00 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Limited housekeeping is provided every 2 days.

Also known as

Hotel Indigo ASHEVILLE DOWNTOWN
Indigo ASHEVILLE DOWNTOWN

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.9/10

Property conditions & facilities

8.9/10

Eco-friendliness

6/10 Good

Disappointed
My parent’s room was fine but mine was clearly not cleaned properly. The trash had the previous guest’s trash still in it (including something with his name), the floor was dirty, the bathroom sink and toilet was still dirty from the previous guest as were the tables in the room. The person at the front desk at the time didn’t seem to take me seriously but the housekeeping staff member did and I appreciated that. Also, the person at the front desk the next day was great and checked in with me. They made it right by putting me in another room but it was disappointing since it was on a much lower floor with not as nice of a view. Could have been handled better overall.
Mariam, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Ryan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ashville
Stayed for 5 days, accommodations were fine
Tom, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Caitlin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A great stay in Asheville
This was our first time staying at a Hotel Indigo. We were having so much fun and it was so nice that we extended for a night. One of the best hotel experiences we have ever had!
Rebecca, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was an awesome hotel to stay in. I’d do it again and I will recommend it to my friends
Ralph, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Being a Fourth of July weekend, you would think that the front desk would know what activities were going on in town. I asked for a good place to go they sent me to a hole in the wall. Indicated that they were not a Fourth of July weekend kind of hotel
Janelle, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Less bang for the buck
Valet service is frustrating here. I think I'd prefer if it went back to self-serve parking like it started out. They only had 1 person servicing a busy Friday morning, when they knew how many people were checking out. There is no more in room service, either, which left us with wet towels. Coffee service is useless. Overall fairly clean and the shower was good size.
Paul, 2-night trip
Verified Hotels.com guest review

8/10 Very good

tina, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

No housekeeping...but otherwise fine
The hotel is just fine. Nothing extraordinary, a little dated, but clean enough, nice enough, and in a good enough location. For the price this time of year in Asheville, it's more than should be expected. I booked not knowing much about the hotel since it was the only place available when I booked my trip. My main issue was not knowing until I arrived that there is NO housekeeping during your stay. None. You can ask for some extra towels and soap, but nobody is coming to take your trash, change the sheets, make the bed, etc. Ever. I was there for 5 nights and am pretty tidy, so it wasn't a big issue, but I have never come across this, and for $300+/night, I think they could do better. Front desk and Valet guys were great. Valet can get very backed up at peak times, but they do their best and all of them were very helpful. Location is great but a 0.5mile walk to basically everything, which is fine if you like to walk, but other (more $) hotels are definitely better situated to downtown. While I think the Indigo was just fine, I would likely look to book elsewhere in the future unless I was looking to save $. This time of year, the "prime" hotels can get VERY expensive.
5-night trip
Verified Hotels.com guest review