Guests
All properties in George Town, Penang, Malaysia

Hard Rock Hotel Penang, George Town

Beachfront resort in George Town with spa and outdoor pool

  • Free WiFi and free parking
From
$99 CAD

Property renovations and closures

  • This property is closed from August 16 2021 to October 13 2021 (dates subject to change).

Image gallery

  • Hard Rock Hotel Penang, George Town
  • Hard Rock Hotel Penang, George Town
  • Beach
  • Children’s Pool
  • Hard Rock Hotel Penang, George Town
Hard Rock Hotel Penang, George Town. Image 1 of 80
1 / 80Hard Rock Hotel Penang, George Town
Batu Ferringhi Beach, George Town, 11100, Penang, Malaysia
8.8.Fabulous.
  • Only stayed one night but it was a great choice for us. Wanted a resort type stay for a…

    Sep. 30, 2019

  • Facilities

    Apr. 6, 2021

See all 265 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Dining options
Walkable
Quiet
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 250 guestrooms
  • Daily housekeeping
  • On the beach
  • 2 restaurants and beach bar
  • Full-service spa
  • Outdoor pool

Feel at home

  • Children's pool
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • On the beach
  • Ferringgi Beach - 1 min walk
  • Batu Feringghi Night Market - 11 min walk
  • Tropical Spice Garden - 13 min walk
  • Eden Parade Shopping Centre - 21 min walk
  • Moonlight Bay - 37 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Hillview Deluxe Room
  • Seaview Deluxe Room
  • Lagoon Deluxe Room
  • Studio Suite, 1 King Bed, Sea View
  • Rock Royalty Seaview Deluxe
  • Roxity Kids Suite
  • Deluxe Room, Terrace
  • Poolview Deluxe Room

What’s around

Landmarks

  • On the beach
  • Ferringgi Beach - 1 min walk
  • Batu Feringghi Night Market - 11 min walk
  • Tropical Spice Garden - 13 min walk
  • Eden Parade Shopping Centre - 21 min walk
  • Moonlight Bay - 37 min walk
  • Penang Cultural Center - 42 min walk
  • Teluk Bahang Beach - 42 min walk
  • Miami Beach - 2.4 mi / 3.8 km
  • Toy Museum Heritage Garden - 2.6 mi / 4.2 km
  • Penang Toy Museum - 2.6 mi / 4.2 km

Getting around

  • Penang Intl. Airport (PEN) - 50 min drive
  • Penang Sentral - 52 min drive
map
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Batu Ferringhi Beach, George Town, 11100, Penang, Malaysia

At a glance

Hotel size

  • This hotel has 250 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)

Food and drink

  • Continental breakfast daily (surcharge)
  • 2 restaurants
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Outdoor pool
  • Children's pool
  • Health club
  • Full-service spa
  • Bicycle rentals on site
  • Golfing nearby
  • Mountain biking nearby
  • Nightclub
  • Beach umbrellas
  • Swim-up bar
  • Beach towels

Working away

  • Business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Designated smoking areas

Accessibility

  • In-room accessibility

Languages Spoken

  • English
  • Malay

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 50-inch LED TV
  • Satellite TV channels
  • DVD player

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Rock Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Starz Diner - This restaurant specializes in Asian cuisine and serves breakfast and dinner.

Pizzeria - This poolside restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare. Open daily.

Hard Rock Cafe Penang - This café specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Continental breakfast is offered for an extra charge of MYR 56 for adults and MYR 28 for children (approximately)

Children and extra bedsPay at property

  • Babysitting/childcare is available for an extra charge

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

This property's Kids Club is open only to children ages 4-12 years old.

Also known as

  • Hard Rock Hotel
  • Hard Rock Hotel Penang George Town
  • Hard Rock Hotel Penang Batu Ferringhi
  • Hard Rock Penang George Town
  • Hard Rock Hotel Penang Batu Ferringhi
  • Hard Rock Hotel Penang Resort
  • Hard Rock Hotel Penang George Town
  • Hard Rock Hotel Penang Resort George Town

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hard Rock Hotel Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from August 16 2021 to October 13 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Yes, there are 2 onsite restaurants, featuring Asian cuisine, pool views, and poolside dining. Nearby restaurants include Helena Café (7-min walk), Ferringhi Garden (7-min walk), and Guan Guan Cafe (7-min walk).
  • Have fun with nearby activities such as mountain biking and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hard Rock Hotel Penang also has a nightclub and a health club, as well as beach cabanas and spa services.
8.8.Fabulous.
  • 8.0.Very Good

    Good with some exceptions

    Good hotel but you need to realized that you would have to compromise some of your 5 star expectations. It is a very family friendly hotel, with great pools and slides for kids. Due to Covid-19 the hotel takes really good measures to keep you safe: they sanitize all arriving luggage, check everyone's temperature daily, make all wear masks. On the other side due to it they do NOT have daily room cleaning by default (and it is a 5 star hotel). You must ask about it at the reception, and they don't tell this to you in advance, nor there is any sign about it. It took us 2 days to realise it. The rooms are equipped with either king size bed or single beds (approx 120 cm wide). So double beds (as mention when you book it) are NOT vailable. It was sensitive for me as we were travelling as a family of 3 and ended up renting an extra bed. The food is good but shall you decide to order in the lobby or to the pool most of it will be served in a paper box, sort of fast food style. There are no bathrobes in rooms and the sign hidden inside of the wardrobe says you must ask for it specifically. I had shower broken in my room and ask 4-5 times during 2-3 days to have it fixed, never happened. In some corridors there is steady smoke smell even though smoking is prohibited in rooms. The beach with great white sand is just outside of hotel gate with the sea only 50 meters away. Overall it is a good hotel, which used to be 5 star sometime ago.

    Alexey, 5 night family trip, Jan. 2, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Hard Rock never disappoints. It’s a great place for family holiday

    1 night family trip, Dec. 20, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent service, tasty food, very good staff attitude

    Noorazman, 1 night trip, Oct. 27, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent service, nice room and good food

    Noorazman, 1 night trip, Oct. 26, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    the room facing the pool and pool part for kids the best. food was great.. i actually thanks to the dury manager Mr Aiman who really helpfull..

    maya, 2 night family trip, Sep. 15, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Super clean hotel

    Hotel is super clean, i surprised to see the staff clean the facilities, to that extent they clean the umbrella at the pool side too! Give this hotel more like of how detail they maintain it!

    Yoke Fong, 1 night trip, Sep. 10, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Although the room is simple but the pool is awesome. Huge pool with underwater music, attentive staffs. Quick and simple check in process and the hotel was kind to provide to care kits with mask and sanitizer during this pandemic period. Definitely score in providing great service to customers and winning their heart!

    PY, 1 night romance trip, Sep. 9, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    A nice stay with pool view is so relaxing and enjoying.

    1 night family trip, Aug. 15, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    good service

    Faucet in the bathroom was leaking but maintenance managed to fix immediately. Good job to the maintenance team in Hard rock Penang.

    Kian Chuan, 2 night family trip, Jul. 10, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice view with reasonable price. Nice swimming pool & sea view side Good customer service & cleanss

    Catherine, 1 night family trip, Jul. 10, 2020

    Verified Expedia guest review

See all 265 reviews