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Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos

4.5 stars
Carretera Federal Chetumal Puerto JuárezKm 324-342 Manzana 1, Lote 3, SM 11, Puerto MorelosQROO77580Mexico, 866-299-2910
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Excellent4.3 / 5
Wellness
Great wellness & sports facilities
Food
Delicious food
Pool
Great pool
Bar
Standard bar
185See all 185 Hotels.com reviews
From 5,100 reviewsTripAdvisor Traveller Rating

Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos

Hotel Info: 866-266-9798

from $315 CAD
  • Premium Deluxe Tropical & Garden view ( 1 King)
  • Premium Deluxe Plunge Pool (Double beds)
  • Premium Deluxe Tropical & Garden View (2 beds)
  • Preferred Club Plunge Pool (King) W/ Jacuzzi
  • Club (Preferred Club Plunge Pool)
  • All inclusive (Premium Deluxe Plunge Pool (King))
  • All inclusive (Premium Deluxe Ocean View (King))
  • Room Ocean View, Poolside ( 1 Kind bed, Preferred Club)W/ Jacuzzi
  • Preferred Club HoneyMoon Suite With Jacuzzi
  • All inclusive
  • Run of the House
  • Preferred Club Master Suite With Jacuzzi
  • Preferred Club Plunge Pool (Double beds) Jacuzzi
  • Preferred Club Ocean View Jacuzzi (Double beds)
  • Room, Ocean View, Poolside (2 doubles beds, Preferred Club)W/ Jacuzzi
  • Room, Jetted Tub (Prefered Club Deal of the Day )with Jacuzzi
  • Deluxe Room, 6 Bedrooms (Pay 5 and get 6 rooms)
  • Premium Deluxe Ocean View (Double beds)

At a glance

Key facts

Hotel size

  • This hotel has 486 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
  • Dreams Riviera Cancun Resort All Inclusive
  • Dreams Riviera Cancun Puerto Morelos
  • Dreams Riviera Cancun
  • Dreams Riviera Cancun Hotel Puerto Morelos

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 139 per person (roundtrip)

Dial-up Internet access is available in guestrooms for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free hot/cold buffet breakfast daily
  • 9 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach umbrellas
  • Swim-up bar
  • Spa tub
  • Beach towels
  • Pool sun loungers
  • Steam room
  • Pool umbrellas
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 8341
  • Conference space size (meters) - 775
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 2009
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch plasma TV
  • Premium TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Not included
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

Spa

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.

El Patio - This restaurant specializes in Mexican cuisine and serves dinner only.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Oceana - This seafood restaurant specializes in seafood and serves breakfast, lunch, dinner, and light fare.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only.

Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos’s small print

Also known as

  • Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
  • Dreams Riviera Cancun Resort All Inclusive
  • Dreams Riviera Cancun Puerto Morelos
  • Dreams Riviera Cancun
  • Dreams Riviera Cancun Hotel Puerto Morelos

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 139 per person (roundtrip)

Dial-up Internet access is available in guestrooms for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 185 reviews

Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Excellent4.0 / 5
Amazing resort but very noisy room
Fantastic resort but our extremely noisy room location overshadowed that slightly. We requested a quiet room as we had our 4yr old & despite our Hotels.com confirmation showing this, the hotel did not honour it, even when we more than willing to pay an upgrade fee. Is a small resort which is what we liked so you can't expect a really quiet room. Stay away from Room 2245 - located directly above Coco Café which is open from 6:30am - 10-11pm including outdoor patio. So loud from hearing chairs being dragged to hearing the blender. Front desk not at all helpful to change despite trying every single day. Management supposedly looking into it when we were leaving because they say not handled well by staff but still have heard nothing. Outside of room issue though, was amazing resort. All other staff were fantastic & really went out of their way to create a great experience for you. Special thanks to Nacho who was amazing with our 4yr old daughter no matter where he saw her on the resort. And Manuel who looked after us by the pool every day. Explorer's Club great for kids with really sweet staff. Beautiful, well-kept grounds. Would go back again if could be guaranteed better room.
4 night family trip
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Excellent4.0 / 5
Nice resort.
Beautiful rooms,
1 night romance trip
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Excellent4.0 / 5
Good
The front desk was not efficient!
1 night trip with friends
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Outstanding5.0 / 5
Excellent AI Resort
We had a great time at the resort. It is really close to the Cancun airport, so it is possibly the most convenient of all the hotels. The staff is excellent, all of them really try to help you out. The bars are really good, although I thought the beach bar was better than the Manatees pool bar. The food was very good, but there are two restaurants at the pool/beach, and both of them have essentially the same menu. If you choose to eat there every day, you might get a little bored. Overall, the resort is very well maintained, and great for families.
4 night family trip
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Outstanding5.0 / 5
Great hotel
Great staff at this resort. Sat by the pool 5 days and always sat in Israel section. He was by far the best. Food was good very little wait 15 minutes tops and there were 6 in out group. Great pools to choose from with a swim up bar. Food every where like pop up barbecue by the pool. Next day pizza. You will never go hungry.
5 night family trip

See all reviews

Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos

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