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Dreams Riviera Cancun Resort & Spa - All Inclusive

Photo gallery for Dreams Riviera Cancun Resort & Spa - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
On the beach, sun loungers, beach umbrellas, beach towels
Indoor spa tub
Terrace/patio
Terrace/patio

Overview of Dreams Riviera Cancun Resort & Spa - All Inclusive

VIP Access

Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 star property
Puerto Morelos beachfront hotel with 9 restaurants and spa

8.6/10 Fabulous

1,025 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is CA $691
Price available on 02/22/2023
Map
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO, 77580

Room options

About this area

What's nearby

  • On the beach
  • Moon Palace Golf Club - 26 min drive
  • Maroma Beach - 22 min drive
  • Riviera Cancun Golf Resort - 28 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
  • Cozumel Intl. Airport (CZM) - 25.3 miles/40.8 km

Restaurants

  • Tanino’s - 6 min drive
  • Blue Morelos - 6 min drive
  • John Gray's Kitchen - 6 min drive
  • La Pizza Nostra - 6 min drive
  • Cantina Habanero - 7 min drive

About this property

Dreams Riviera Cancun Resort & Spa - All Inclusive

At Dreams Riviera Cancun Resort & Spa - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll have access to onsite scuba diving, snorkeling, and parasailing. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and aromatherapy. Bordeaux, one of 9 restaurants, serves French cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 beach bars, a nightclub, and a rooftop terrace. Fellow travelers say good things about the helpful staff and family-friendly amenities.

All-inclusive

All-inclusive room rates at Dreams Riviera Cancun Resort & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals and snacks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Languages

Dutch, English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 486 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 9 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Archery
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Windsurfing
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golfing nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (8341 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Health club
  • 3 outdoor pools
  • Full-service spa
  • Nightclub
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

Languages

  • Dutch
  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 37-inch plasma TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Jetted bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Mobile key entry

Special features

All-inclusive

All-inclusive room rates at Dreams Riviera Cancun Resort & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals and snacks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Spa

Dreams Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Oceana - This seafood restaurant specializes in seafood and serves breakfast, lunch, dinner, and light fare. Open daily.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Dial-up Internet access is available in guestrooms for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

<p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards, debit cards and cash.</p><p>A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.</p>

Also known as

Dreams Riviera Cancun All Inclusive Puerto Morelos
Dreams Riviera Cancun Puerto Morelos
Dreams Riviera Cancun Inclusi
Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort Spa
Dreams Riviera Cancun Resort Spa All Inclusive
Dreams Riviera Cancun Resort Spa Optional All Inclusive
Dreams Riviera Cancun Resort & Spa - All Inclusive Hotel

Frequently asked questions

Does Dreams Riviera Cancun Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Dreams Riviera Cancun Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Dreams Riviera Cancun Resort & Spa - All Inclusive?
As of 4 Feb 2023, prices found for a 1-night stay for 2 adults at Dreams Riviera Cancun Resort & Spa - All Inclusive on 22 Feb 2023 start from CA $691, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Dreams Riviera Cancun Resort & Spa - All Inclusive?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Dreams Riviera Cancun Resort & Spa - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Dreams Riviera Cancun Resort & Spa - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Dreams Riviera Cancun Resort & Spa - All Inclusive?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Dreams Riviera Cancun Resort & Spa - All Inclusive and nearby?
Have fun with onsite activities like kayaking, parasailing, and sailing. Additional recreation onsite includes aerobics, Pilates, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Dreams Riviera Cancun Resort & Spa - All Inclusive also has 2 beach bars, a nightclub, and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Dreams Riviera Cancun Resort & Spa - All Inclusive?
Yes, there are 9 onsite restaurants, featuring French cuisine. Nearby restaurants include La Pizza Nostra (2 mi), Cantina Habanero (2 mi), and Tacos.com (2.1 mi).
Does Dreams Riviera Cancun Resort & Spa - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Dreams Riviera Cancun Resort & Spa - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Dreams Riviera Cancun Resort & Spa - All Inclusive like?
Dreams Riviera Cancun Resort & Spa - All Inclusive is located on the waterfront, a short 4-minute walk from Arrecife de Puerto Morelos National Park and 4 minutes' walk from Puerto Morelos Beach.

Reviews

8.6

Fabulous

9.3/10

Cleanliness

9.1/10

Staff & service

8.7/10

Amenities

9.0/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Good waiter service- israel portofino
Israel from the restaurant portofino was a great waiter. Hus services was phenomenonal.
jorge eduardo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Soumik, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Brilliant family stay
Had a fantastic 4-night family stay. The hotel is beautiful and the choice of food and activities is great. The only fault I'd mention is that we got $400 in vouchers to use at the hotel but the T&Cs of those are very restrictive so we ended up not using even one dollar... To be clear - the hotel was great even without this but turning something that was meant to be a perk to something a bit frustrating was a shame
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

paul, 6-night trip with friends
Verified Hotels.com guest review

8/10 Very good

The property is very nice and the staff super friendly and responsive. I did not like the food quality in some restaurants. The Mexican restaurant was very good. The Hibachi restaurant was good as well. The Italian restaurant was ok, but the ambience cold (almost like in an empty room). The French restaurant was not good as the meat quality was bad (chewy). We did not try the seafood restaurant. Overall the restaurants were a bit cheap on fish/meat when putting shrimp or salmon or chicken in salads.
Verified Expedia guest review

8/10 Very good

From the time I stepped foot onto the property everything looked beautiful! The architecture and design of the building was beautiful! The staff was super friendly and attentive. I was VIP PREFERRED MEMBER and the staff paid attention to my every need not that I had any because they took care of and thought of everything. The champagne gifted to us, the cleanliness of the room, the politeness of the staff from beginning to end and the ALL INCLUSIVE benefits of the entire trip was AMAZING! The hibachi grill was great! Good show and good food. The drinks weren’t so good but the resort made up for the drinks at the other bars that were around the resort. The breakfast at the “world cafe” has a great variety but the food was room temperature and just nothing to brag about. We had a romantic dinner on the beach where they gave us a huge discount on and I can truly say that it was a perfect end to a great vacation. I would definitely go back to the Dreams Riviera Cancun.
Cynthia, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Service that is Second to None
Well-run property and very attentive staff. This was our first all-inclusive experience, and it was a great one! the property is thoughtfully designed with beautiful grounds, a lobby you just want to be in - a lot, and very attentive staff. Alberto was our personal concierge and he was wonderful! My friend uses a wheelchair, which Alberto kept in mind during our trip and regarding our requests. Surprisingly, even with a visible wheelchair, some properties and staff aren't trained for it and don't know how to accommodate. Alberto was very conscientious and we are grateful to him for that!
Jess, 7-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Housekeeping issues
The resort was spotlessly clean, the restaurant staff, bar staff and the entertainment team and pool service team were absolutely amazing. The beach guys did an absolutely amazing job keeping the seaweed at bay and I was able to swim in the sea which having read some of the trip advisor reviews about the seaweed problem I didn't think this would be an option. The biggest let down was the housekeeping issues. No coffee, tea, sugar provisions in the room for 9 days. On 2 separate occasions we had no bath towels at all in the room so could not shower and had to go to Concierge to deal with this issue. We were not the only room to seem to have various housekeeping issues. The Management did ask for our feedback so that they could address the issues and take away any learnings so they can improve on this service.
ANDREW, 10-night trip
Verified Hotels.com guest review

10/10 Exceptional

Food was great, staff were even better! Brilliant place for a vaca and will definitely return.
Craig, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

This place OUTSTANDING! Me and my family truly loved this place so much! And the fact the food was super delicious, there was a lot to do and I don’t think this place needs to change from how amazing! And the room was so clean and the place who work there were super nice!! Even though this place is expensive, It was totally worth it!!
Alpa, 4-night family trip
Verified Orbitz guest review