Dreams Riviera Cancun Resort & Spa - All Inclusive

Photo gallery for Dreams Riviera Cancun Resort & Spa - All Inclusive

Primary image
On the beach, sun loungers, beach umbrellas, beach towels
Indoor spa tub
Terrace/patio
Terrace/patio

Overview of Dreams Riviera Cancun Resort & Spa - All Inclusive

VIP Access

Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 star property
All-inclusive beachfront hotel with spa, near Puerto Morelos Beach

8.6/10 Fabulous

964 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is CA $762
Price available on 07/31/2022
Map
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 beach bars
  • 6 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Nightclub
  • Rooftop terrace
  • Free children's club
  • Health club
  • Sauna
  • Steam room
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Separate bathtub and shower
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Puerto Morelos Beach - 4 min walk
  • Puerto Morelos Town Square - 41 min walk
  • Ojo de Agua Beach - 5 min drive
  • Crococun Zoo - 5 min drive
  • Puerto Morelos Reef - 13 min drive
  • Petempich Bay - 12 min drive
  • Costa Occidental de Isla Mujeres National Park - 19 min drive
  • Xoximilco - 16 min drive
  • El Rey Polo Country Club - 21 min drive
  • Cancun Country Club - 23 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
  • Cozumel Intl. Airport (CZM) - 25.3 miles/40.8 km

About this property

Dreams Riviera Cancun Resort & Spa - All Inclusive

At Dreams Riviera Cancun Resort & Spa - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll be within a 5-minute walk of Puerto Morelos Beach. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and aromatherapy. Bordeaux, one of 9 restaurants, serves French cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 beach bars, a nightclub, and a rooftop terrace. Fellow travelers say good things about the helpful staff and family-friendly amenities.

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals and snacks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

At a glance

Hotel size

  • 486 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 9 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Archery
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Windsurfing
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golfing nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (8341 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Health club
  • 3 outdoor pools
  • Full-service spa
  • Nightclub
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

Languages spoken

  • Dutch
  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 37-inch plasma TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Jetted bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals and snacks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Spa

Dreams Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Oceana - This seafood restaurant specializes in seafood and serves breakfast, lunch, dinner, and light fare. Open daily.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Dial-up Internet access is available in guestrooms for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Dreams Riviera Cancun All Inclusive Puerto Morelos
Dreams Riviera Cancun Puerto Morelos
Dreams Riviera Cancun Inclusi
Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort Spa
Dreams Riviera Cancun Resort Spa All Inclusive
Dreams Riviera Cancun Resort Spa Optional All Inclusive
Dreams Riviera Cancun Resort & Spa - All Inclusive Hotel

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.2/10

Cleanliness

9.1/10

Staff & service

8.7/10

Amenities

8.9/10

Property conditions & facilities

9.0/10

Eco-friendliness

2/10 Poor

Matthew, 1-night trip
Verified Hotels.com guest review

6/10 Good

Dreams Riviera is a boutique property. So it is perfectly laid out so you don't have to go a long way to get to things. Upon arrival, there was no granduer or VIP experience. After sitting for sometime I was offered a glass of champagne for the welcome drink. THE WORST OF ALL....They do not have keys to the rooms, you must use your cell phone and app. I couldn't get it to download on my phone so I had no key, they should have just used wrist bands. The rooms were beautiful and I upgraded to a plunge pool. HUGE MISTAKE. The plunge pool was an ice bath. WHAT A WASTE OF MONEY. You saw no one using their plunge pool. After a long day, we wanted a great nights rest until we laid down on the HARDEST BED EVER!!!!!!!!! The bed felt like you were laying on hard bricks. FIRM WAS TAKEN TO ANOTHER LEVEL. The best thing about this property was the food. It was 5 star and many options. All of the restaurants had waiting times of 50 mins or better. The breakfast buffet was mostly ethnic food and very little basic breakfast items. The activities onsite were amazing. There was always something to do and the entire staff was very friendly. The pools were freezing cold, so we didn't get in. There were never enough pool chairs so we didn't get those either. We rented a cabana. Last thing, the liquor was cheap so unfortunately there was limited drinking. Its located far from the city, $45 cab to the nightlife. Wouldn't stay there again. But a great experience.
Jocelyn Maria, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

WORSE SERVICE
LUGGAGE TOOK OVER 2 hours to get to my room, room service took almost 2 hrs for a kid’s meal at night, the staff look very unhappy and unwilling to help with small things, the lobby manager that I talked to, his name is Oscar, to try to help me with the reservation that I booked for 9 days and on the hotel paperwork was 10 days, he was very rude and he was acting like it was my mistake and did not help. I had to call customer service from Hotel.com to get in contact with them to revolve a problem with the hotel system. AN APOLOGY WAS NOT OFFERED. DO NOT COME TO THIS PROPERTY UNTIL THEY CHANGE SOME OF THE STAFF OR CHANGE THE ATTITUDE ON WELCOMING THE GUESTS.
Demerval, 9-night family trip
Verified Hotels.com guest review

4/10 Fair

THIS HOTEL HAS THE WORSE SERVICE BY MILE
THIS HOTEL HAS THE WORSE SERVICE BY MILE, LUGGAGE TOOK OVER 2 hours to get to my room, room service took almost 2 hrs for a kid’s meal at night, the staff look very unhappy and unwilling to help with small things, the lobby manager that I talked to, his name is Oscar, to try to help me with the reservation that I booked for 9 days and on the hotel paperwork was 10 days, he was very rude and he was acting like it was my mistake and did not help. I had to call customer service from Hotel.com to get in contact with them to revolve a problem with the hotel system. AN APOLOGY WAS NOT OFFERED. DO NOT COME TO THIS PROPERTY UNTIL THEY CHANGE SOME OF THE STAFF OR CHANGE THE ATTITUDE ON WELCOMING THE GUESTS.
Demerval, 11-night family trip
Verified Hotels.com guest review

8/10 Very good

Adriel, 3-night trip
Verified Orbitz guest review

10/10 Exceptional

Excellent! Will stay again in the future.
Diana, 2-night family trip
Verified Expedia guest review

8/10 Very good

Wish the food had been better. Seaside and Hibachi was by far the best. The staff is INCREDIBLE. They make you feel like you are the most important guest from the moment you enter the resort until you leave. Ernesto (Pool concierge) and Fernando (Spa services) made us feel like royalty. The hostess (started with a G) in the cafe was rude more than once but others were so nice it made up for it. Rooms are great. Lots to do and enjoy!
William, 4-night family trip
Verified Expedia guest review

8/10 Very good

The property was beautiful. The rooms were beautiful and clean. We upgraded to prefer room with pool and ocean view. It was mostly worth it. We just didn’t spend much time in it but it was a breathtaking view. The only reason I didn’t give it a 5 is because of the food. The food wasn’t good at all. I didn’t have one meal that made me want to go back for more. Lastly Ernesto by the pool and cabana area is so helpful in every way and just amazing.
Keisha, 3-night family trip
Verified Expedia guest review

8/10 Very good

Solid stay
Overall solid all-inclusive property. Highlight was my massage with Reyna, she is the queen of massages! The hour hydrotherapy prep I think greatly improves your massage experience to get your muscles relaxed and ready. Food was decent, amazing views, especially at night with the stars. Typical issue of everyone saving their pool chair early but hardly using it.
Fried whole fish at Oceana
Diana, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Luis Manuel, 4-night trip
Verified Expedia guest review