W London Leicester Square, London

We stayed for three nights. It was pretty good until we were charged for a breakfast that we were specifically told was included. The management sent us an e-mail admitting that his staff assumed our breakfast was included, so told us so. We had one free breakfast, missed the second, and on the third morning, we went for Coffee and toast, and then received a bill! The hotel admitted their error but still charged us for the amount! they refused to compensate for their mistake...NOT customer friendly! Also, our room was not cleaned one of our days.

All amazing

We had a very very nice experience in WLONDON, the team was sooo kind & helpful. The hotel itself is very nice & comfortable, the location is very convenient

The service and the location are this hotel’s biggest advantages. Facility is modernly designed. In order to utilize small spaces the shower and restroom are not conventionally located as well as the sink. Reasonable price to pay overall.

I booked this hotel mainly due to its central London Location for the business meetings attending. Little was I to know that I was checking into The W Hotel Nightclub! The music was is loud in the 1st Floor, where we tried to have pre-dinner business drink, that we couldn't hear each other despite yelling within spitting distance. The bass was so loud that the furniture was vibrating. I am in my 50's however, there is loud and there is loud!! This was ridiculously loud. When talking to the staff, or that we heard was its Friday Night..always this loud. Too much for anyone unless they are pre-pubescent kids. My 'fabulous' room was far from 'fabulous'.. more akin to average. The room needed a facelift/maintenance. Service polite but hardly efficient.In summary, over rated, under maintained, over priced, party hotel for the soulless..never again!!