8/10 Very good
24 Apr 2022
The hotel is beautiful and especially nice for kids with lots of pools, slides, and activities. Our favorite was the kids club with super nice staff and many activities. The beach is nice for long walks with shallow water so the kids can play safely. If you want to dive, snorkel or kitesurf, there is the aqua center with all the activities available.
The downside was the staff at the reception which is extremely rude and not helpful. The night manager is helpful and tried to fix his staff's mistakes but it's a shame that the staff gives such a bad image to a lovely hotel like that. Especially the seat reservation at the evening restaurants (a la carte) is very complicated with a very rude guy in charge who is basically never there when you pass by the reception and finds places only when he decides to. There's an electronic system to reserve a place but everything is fully booked for the whole week. So maybe you have to stay 2-3 weeks to manage to eat at the restaurant you prefer....
Internet works properly only at the reception and certain public areas. Otherwise, it was very difficult to find an internet connection. For example by the pool or in the room.
Nermine, 7-night family trip
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