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All properties in Torres Del Paine, Magallanes y Antartica Chilena, Chile

Rio Serrano Hotel + Spa, Torres Del Paine

Mountain hotel with spa, near Serrano River

  • Free cooked-to-order breakfast, free WiFi, and free parking

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Property renovations and closures

  • This property is closed from March 15 2020 to September 30 2021 (dates subject to change).
  • The property is closed between April 30 and September 04.

Image gallery

  • Lake
  • Lake
  • Indoor Pool
  • Indoor Pool
  • Lake
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Torres Del Paine, Torres Del Paine, 6170000, Magallanes, Chile
8.8.Fabulous.
  • Amazing scenery. Great place to relax after a busy day in the park. Located at the…

    Mar. 25, 2019

  • The local culture embedded into the property was unique and amazing. The spa and staff…

    Feb. 28, 2020

See all 55 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 108 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • 24-hour fitness center

For families

  • Private bathroom
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • On the waterfront
  • Torres del Paine National Park - 5 min walk
  • Serrano River - 5 min walk
  • Cuernos del Paine Lookout - 6.4 mi / 10.3 km
  • Lago Pehoe - 11.2 mi / 18 km
  • Salto Chico Falls - 11.2 mi / 18 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Traditional Double or Twin Room, Mountain View
  • Superior Double or Twin Room, Mountain View
  • Standard Double or Twin Room

Location

Torres Del Paine, Torres Del Paine, 6170000, Magallanes, Chile
  • On the waterfront
  • Torres del Paine National Park - 5 min walk
  • Serrano River - 5 min walk

What’s around

Landmarks

  • On the waterfront
  • Torres del Paine National Park - 5 min walk
  • Serrano River - 5 min walk
  • Cuernos del Paine Lookout - 6.4 mi / 10.3 km
  • Lago Pehoe - 11.2 mi / 18 km
  • Salto Chico Falls - 11.2 mi / 18 km
  • Rio Paine Waterfall - 31.6 mi / 50.9 km

Getting around

  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 108 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*
  • Cruise terminal shuttle*

Parking

  • Free uncovered onsite self parking
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free cooked-to-order breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Free reception
  • Coffee/tea in a common area
  • Water dispenser

Things to do

  • Indoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Horse riding/rental on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Sauna

Working away

  • 24-hour business center
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 645
  • Conference space size (meters) - 60
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2001
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts

  • Minibar
  • Slippers

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Rio serrano has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Kaienk Restaurant - Overlooking the garden, this restaurant specializes in regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Dickson - This bar overlooks the garden. Happy hour is offered. Open daily.

Small print

Also known as

  • Hotel Río Serrano Torres Del Paine
  • Hotel Río Serrano
  • Rio Serrano Hotel + Spa Hotel
  • Rio Serrano Hotel + Spa Torres Del Paine
  • Rio Serrano Hotel + Spa Hotel Torres Del Paine
  • Río Serrano Torres Del Paine
  • Río Serrano
  • rio serrano hotel spa Torres Del Paine
  • rio serrano hotel spa
  • rio serrano spa Torres Del Paine
  • rio serrano spa
  • Hotel Río Serrano
  • rio serrano spa

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of CLP 250000 per person (one-way)

Airport shuttle service for children up to age 11 costs CLP 250000 (one-way)

Cruise ship terminal shuttle service is offered for an extra charge

Area shuttle and theme park shuttle service is offered for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 9 AM to 9 PM.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Rio Serrano Hotel + Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from March 15 2020 to September 30 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited. RV/bus/truck parking is available.
  • Yes, there's an indoor pool. Guests have pool access from 9 AM to 9 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 4:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-in and check-out are available.
  • Yes, Kaienk Restaurant offers regional cuisine and garden views.
  • Yes, an airport shuttle is available. The charge is CLP 250000 per person one-way.
  • Have fun during the warmer months with activities such as horseback riding. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Rio Serrano Hotel + Spa also has a 24-hour fitness center and a sauna, as well as a garden and access to a nearby indoor pool.
8.8.Fabulous.
  • 8.0.Very Good

    Rio Serrano Hotel is well located just outside the south entrance to the park (5 mins drive) making it a very good jumping point for day trips into the park. The views towards the park are stunning and well worth the extra money for rooms with a view. The rooms are modern, but rather spartan with respect to the amenities. On the plus side, there is a fridge in the room, however no tea/coffee making facilities, no TV. Our bathroom did from time to time fill with rather unpleasant smell which would go away after a few mins (we did report it to reception - didn't seem to help) Wifi is atrocious. Given the remoteness I would have expected to be slow (and it was) but it was the set up that seemed broken and many sites would not load. The spa area is beautiful and so is the pool, very much welcome after a day of hiking. I wish there was a hot tub but the sauna worked just as well. Finally the restaurant looks great and the food was tasty. We had breakfast and dinner both nights and the staff was great. Food is on the pricey side, but rather expected given where you are. All in all, a great option around the park of Torres del Paine. I would come back.

    2 night romance trip, Feb. 24, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent hotel. Awesome view of the mountains from the room. Good restaurant with good free breakfast. Decent size room. Wifi works, Good location (a couple miles from park entrance). Highly Recommended

    DG, 2 night romance trip, Feb. 19, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Amazing mountain views

    The hotel is quite overpriced, but that seems normal for Torres del Paine. It's about 10 minutes drive to the park entrance so the location is good (although far from the Torres trail). Views of the mountains were amazing, and our room was very comfortable and quiet. Only slight negative is that there are a lot of big groups, which makes the hotel less relaxing than it could be.

    Colin, 2 night trip, Feb. 4, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    A superb place to stay, everything perfect!

    Terence, 2 night trip, Jan. 29, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Absolutely beautiful view! Heated pool was great but if they added a hot tub it would be even better.

    1 night romance trip, Jan. 25, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Many activities to choose from. All inclusive option. Restaurant was good. Bar had good food options as well. Nice pool. Nice rooms with great views

    5 night romance trip, Jan. 20, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing property with all the amenities. View from our room was breathtaking.

    3 night family trip, Jan. 4, 2020

    Verified Expedia guest review

  • 2.0.Poor

    The property is ok. When you pull up to the front, it feels a lot like a US Hampton Inn - very average. The views of the Serena River are beautiful. The common areas are low-end US Hilton Quality. All in all...not a bad hotel...but, overpriced and a very corporate feel that is out of place. My issue is with the integrity of management. The excursion guides are top notch. However, Natalina (who manages the hotel and the excursion crew) is morally bankrupt. I was booking night to night at the hotel and on the last attempt, I was quoted $850 US dollars. No problem, I booked a hotel nearby. HERE'S WHERE THE DISHONESTY STARTED. The gentleman in with the excursion group told me there we be NO PROBLEM with a van ride to El Calafate as spaces were available. When they learned that I had opted out of the $850 rate (after paying $300 the two night before) ALL OF THE SUDDEN THERE WAS NO VAN SPACE. They tell me "check be back at 8 pm". Then, Natalina says something like the van is "pretty full". I stayed and ate at the hotel for 2 nights and booked excursions on both days. Because I wouldn't pay their inflated rate Natalina told me that there is "no room" just after her employee told me there was "no problem" DO NOT DO BUSINESS WITH THESE LOSERS. I told them on the spot that this was BAD BUSINESS and that I would be writing a review. US hotels KNOW BETTER and I've never written a negative review on a hotel before. EVER. Given the level of Natalina's dishonesty, I am making an exception.

    triplewitch, 1 night trip, Dec. 21, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Notes from a December visit.

    The view and property are beautiful and well located. The views toward the mountains are amazing. We enjoyed our stay and would recommend taking the all day Torres tour with Jose Cox, and excellent guide. I would advise guests to rent their own car to be able to do some self guiding in the park on your own schedule. The reservation staff (Ingrid) will try to talk you out of it in order to sell the all inclusive package. Also, be super careful when booking, because the property will not adjust your dates because of their “policy” of no changes/no refunds. So, great property, but you really have to have your logistics nailed down before booking final.

    4 night trip, Dec. 6, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Meh

    This is a place that caters to buses of old people. If that’s not your demographic then you won’t love it. Feels very generic and bland. Views are great but it’s an hour from any of the good hiking in Torres.

    William, 2 night trip with friends, Nov. 27, 2019

    Verified Hotels.com guest review

See all 55 reviews