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Rio Serrano Hotel + Spa

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View from property
Indoor pool
Indoor pool
Indoor pool
Superior Double or Twin Room, Mountain View | Premium bedding, down comforters, pillowtop beds, minibar

Overview of Rio Serrano Hotel + Spa

Rio Serrano Hotel + Spa

4.0 star property
4-star hotel with spa, near Serrano River

8.6/10 Fabulous

250 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
Torres Del Paine, Sector Pueblito Serrano, Torres Del Paine, Magallanes, 6170000
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • 24-hour health club
  • Sauna
  • Coffee shop/cafe
  • Conference center
  • 4 meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Free cribs/infant beds
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping

About this property

Rio Serrano Hotel + Spa

Rio Serrano Hotel + Spa puts you 2.9 mi (4.6 km) from Torres del Paine National Park. Guests can indulge in spa services at the spa, and regional cuisine is served at Kaienk Restaurant, which is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include an indoor pool, a bar/lounge, and a 24-hour health club. The comfortable beds and bar get good marks from fellow travelers.

All-inclusive

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 15 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 108 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 15 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 50+ Mbps; 2-device limit)

Parking

  • Free uncovered onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Playground
  • Children's menu
  • Children's games
  • Toys

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Horse riding/rentals
  • Shopping
  • Access to nearby indoor pool
  • Mountain climbing nearby
  • Ski area nearby
  • Snowboarding nearby
  • Fishing nearby

Working away

  • 4 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference center (635 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 2001
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Communal living room
  • 24-hour health club
  • An indoor pool
  • Shopping mall on site
  • Arcade/game room
  • Full-service spa
  • Sauna

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Home comfort

  • Heating (climate-controlled)
  • Minibar

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps and 2-device limit)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps

Special features

All-inclusive

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, KOLAF. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Kaienk Restaurant - Overlooking the garden, this restaurant specializes in regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Dickson - This bar overlooks the garden. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Children under 18 years old are not allowed in the spa without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 15 days prior to check-in.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

Does Rio Serrano Hotel + Spa offer free cancellation for a full refund?
Yes, Rio Serrano Hotel + Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Rio Serrano Hotel + Spa?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Rio Serrano Hotel + Spa?
Yes, there's an indoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Rio Serrano Hotel + Spa?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Rio Serrano Hotel + Spa?
Yes, there's free self parking. Parking spots may be limited. Free RV/bus/truck parking is available.
What are the check-in and check-out times at Rio Serrano Hotel + Spa?
You can check in from 4:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Rio Serrano Hotel + Spa and nearby?
Have fun during the warmer months with activities such as horseback riding. Additional recreation onsite includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Rio Serrano Hotel + Spa also has a 24-hour health club, a sauna, and an arcade, as well as a garden and access to a nearby indoor pool.
Are there restaurants at or near Rio Serrano Hotel + Spa?
Yes, Kaienk Restaurant offers regional cuisine and garden views.
What's the area around Rio Serrano Hotel + Spa like?
Rio Serrano Hotel + Spa is located on the waterfront, a short 5-minute walk from Serrano River. Travelers say this hotel is in a good location.

Overall score and ratings

8.6

Fabulous

9.3/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.9/10

Property conditions & facilities

9.4/10

Eco-friendliness

8/10 Very good

Excellent if you don't get stuck in the attic
Beautiful hotel with fantastic views and an excellent spa; however, our "Standard Plus" room was actually a tiny attic room with NO insulation but a tiny view when you stand at the window. It was literally 90 degrees when we checked in (the temperature outside was 65 but sunny). Save yourself some money and trouble and book the nicer " Standard" room without a view or go all out and book the "Superior" room. The receptionist couldn't help, but luckily Michaela was able to offer a different room for a fee and salvaged our vacation
Christopher, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Good resort, missing a bit of polish to be great
This hotel was a part of our great experience in Patagonia. Excursions and guides were top notch. There were some hiccups to reserve the excursions, including emails not returned, but luckily everything turned out ok. More thought could be given to overall experience such as 2 chairs in the room instead of one. And both cold water and hot tub pools in the spa. But overall a good experience.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Patagonia @ Torres del Paine
Awesome place. It’s well planned. Has lots of outdoor activities and the views or the Torres del Paine excellent
Hortensia, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Beautiful views, comfortable appointments and delicious food.
Tim, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect Gateway to Torres Del Paine
Stayed 4 nights at Rio Serrano. Beautiful hotel and spa, great food and amazing staff. Everyone was super attentive from the bartenders to waitstaff to front desk, managers and especially the tour guides/organizers. They took care of everything. Horseback riding on the property was really fun too. I would stay again and highly recommend.
Rio Serrano full day Base of the Torres trek was the highlight. Tour guides Olafo and Claudia were great.
Andrew, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

We booked a room for three people and the manager pretended that all of us should share one bed . It was told aftwr several requests with no answers at all. At 10 pm the manager still was arguing while all we wanted was to go bed. I had never had such a terrible situation in a 300 usd hotel.
alejandro, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

Beautiful view, close to Torres del Paine National Park.
Ximena, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

After staying at several hotels in the national park, Rio Serrano is the best overall. Great view, friendly staff, and delicious dinners. I do recommend a superior room as we did try both options. DON’T waste your money on staying at Explora.
Jordan, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Superb luxuriou hotel in 3most ideal location
Mahmood, 4-night family trip
Verified Expedia guest review