10/10 Exceptional
4 Sept 2023
Dulcardo
Dulcardo, 4-night family trip
Verified Hotels.com guest review
The Royal Haciendas All Inclusive
All-inclusive beachfront property with spa, near Quinta Avenida
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The Royal Haciendas All Inclusive
Photo gallery for The Royal Haciendas All Inclusive
Overview of The Royal Haciendas All Inclusive
8.8 out of 10 Fabulous
8.8/10 Fabulous
Property highlights
- Pool
- Free breakfast
- Spa
- Airport transfer
- Free parking
- Free WiFi
Chetumal / Pto. Juarez Highway, Km 289 10 Lote 2, Mz 70, Playa del Carmen, QROO, 77710
Main amenities
- Daily housekeeping
- On the beach
- 5 restaurants and 2 poolside bars
- 3 bars/lounges
- Full-service spa
- 6 outdoor pools and 4 spa tubs
- Free children's club
- Free supervised childcare
- 2 outdoor tennis courts
- Health club
- Sauna
- Free use of bicycles
Feel at home
- Children stay free
- Babysitting (surcharge)
- Children's pool
- Playground on site
- Children's club (free)
- Microwave
Room options
View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront
Deluxe Suite, 1 Bedroom, Beach View, Beachfront
View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront
Deluxe Suite, 2 Bedrooms, Beach View, Beachfront
View all photos for Deluxe Junior Suite 2 Children Stay Free
Deluxe Junior Suite 2 Children Stay Free
View all photos for Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen
Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen
View all photos for Deluxe Junior Suite Beachfront
Deluxe Junior Suite Beachfront
View all photos for Deluxe Junior Suite, Kitchenette
Deluxe Junior Suite, Kitchenette
View all photos for Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen
Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen
About this area
What's nearby
- On the beach
- Quinta Avenida - 40 min walk
- Gran Coyote Golf - 8 min drive
- El Camaleón Mayakoba Golf Course - 10 min drive
- Mamitas Beach - 13 min drive
- Playa del Carmen Main Beach - 13 min drive
- Tres Rios Ecopark - 15 min drive
- Central Square - 14 min drive
- Playa del Carmen Maritime Terminal - 16 min drive
- Playacar Golf Club - 18 min drive
- Maroma Beach - 20 min drive
Getting around
Restaurants
- Los Lirios - 5 min walk
- Fuego - 13 min drive
- Olio - 13 min drive
- Passion - 13 min drive
- La Toscana - 12 min walk
About this property
The Royal Haciendas All Inclusive
All-inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Sailing
Snorkeling
Land activities
Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball
Lessons/classes/games
Aerobics
Dancing
Language
Water fitness
Yoga
Entertainment
Onsite entertainment and activities
Onsite live performances
Theme parties
Languages
English, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.
At a glance
Hotel size
- 252 rooms
- Arranged over 4 floors
Arriving/Leaving
- Check-in time from 4:00 PM - midnight
- Express check-out available
- Minimum check-in age: 25
- Check-out time is 11 AM
- Late check-out subject to availability
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival
- Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 25
Children
- Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
- Babysitting*
- Free supervised childcare
- Free children's club
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms (speed: 25+ Mbps)
Parking
- Free uncovered onsite valet parking
Transfers
- Airport shuttle on request (available 24 hours)*
Other information
- Designated smoking areas
Property amenities
Food and drink
- Free buffet breakfast each morning 7:00 AM–11:00 AM
- 5 restaurants
- 3 bars/lounges
- 2 poolside bars
- Swim-up bar
- Coffee shop
- Coffee/tea in a common area
- 24-hour room service
- Snack bar/deli
Traveling with children
- Children stay free (see details)
- Free children's club
- Children's pool
- Playground
- Free supervised childcare/activities
- Grocery/convenience store
- Lifeguard on site
What to do
- On the beach
- Tennis
- Fitness classes
- Yoga classes
- Beach volleyball
- Basketball
- Kayaking
- Sailing
- Snorkeling
- Shopping
- Ecotours nearby
- Golf lessons nearby
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Laundry facilities
- Hair salon
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Free bicycle rentals
- Beach sun loungers
- Beach towels
- Beach umbrellas
- Pool loungers
- Pool umbrellas
Facilities
- 18 buildings/towers
- Built in 2006
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Terrace
- Health club
- 6 outdoor pools
- Arcade/game room
- Full-service spa
- 4 spa tubs
- 2 outdoor tennis courts
- Sauna
Accessibility
- Wheelchair accessible
- Elevator
Room amenities
Be entertained
- 43-inch plasma TV
- Satellite TV channels
Home comfort
- Air conditioning (climate-controlled)
- Ceiling fan
- Coffee/tea maker
- Iron/ironing board
Sleep well
- Blackout drapes/curtains
- Soundproofed rooms
- Pillowtop mattress
- Bed sheets provided
What to enjoy
- In-room massage
- Balcony
- Individually furnished and decorated
Freshen up
- Shower/tub combination
- Free toiletries
- Hair dryer
- Towels
- Toilet paper
Stay connected
- Desk
- Free WiFi (speed of 25+ Mbps)
- Free local calls
- Desk chair
Food and drink
- Microwave
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Access via exterior corridors
- Recycling
- Mobile key entry
- Cleaning supplies
Special features
Spa
Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily.
Dining
Kinokó - Overlooking the garden, this diner serves dinner only. Reservations are required.
Los Murales - Overlooking the garden, this family restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Palapa del Sol - This beach family restaurant serves breakfast, lunch, and dinner. Open daily.
Sol y Luna Grill - This poolside seafood restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna - This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Fees & policies
Refundable deposits
- Deposit: USD 300.00 per accommodation, per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out:
- A tax is imposed by the city: USD 1.81 per accommodation, per night
- Sanitation services: USD 2.07 per night
Optional extras
- Airport shuttle service is offered for an extra charge of USD 146 per vehicle (return, maximum occupancy 10)
- Late check-out can be arranged for an extra charge of USD 600 (subject to availability)
Children & extra beds
- Babysitting is available for an extra charge
- Airport shuttle for children between the ages of 1 and 18 costs USD 146 (return)
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Policies
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
Also known as
Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property
Frequently asked questions
Reviews
8.8
Fabulous
9.6/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
20 Aug 2023