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The Royal Haciendas All Inclusive

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Aerial view
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool

Overview of The Royal Haciendas All Inclusive

VIP Access

The Royal Haciendas All Inclusive

4.0 star property
All-inclusive beachfront aparthotel with spa and health club

9.0/10 Superb

1,284 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is CA $422
Price available on 12/11/2022
Map
Chetumal / Pto. Juarez Highway, Km 289 10 Lote 2, Mz 70, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • Full-service spa
  • Free children's club
  • Free supervised childcare
  • Health club
  • Sauna
  • Free use of bicycles
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)

Room options

About this area

What's nearby

  • On the beach

Getting around

  • Airport shuttle (surcharge)

About this property

The Royal Haciendas All Inclusive


Property Location
When you stay at The Royal Haciendas All Inclusive in Playa del Carmen, you'll be on the beach, a 5-minute drive from Grand Coral Golf Riviera Maya and 6 minutes from Quinta Avenida. This 4-star property is 3.6 mi (5.7 km) from El Camaleon Mayakoba Golf Course and 5.5 mi (8.8 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 252 individually decorated guestrooms, featuring microwaves and MP3 docking stations. Your room comes with a pillowtop bed. Rooms have private balconies. Plasma televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, 4 spa tubs, and outdoor tennis courts. Additional features at this Art Deco property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink at the bar/lounge, the swim-up bar, or one of 2 poolside bars. A complimentary buffet breakfast is served daily from 8:00 AM to 11:00 AM.


Business, Other Amenities
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free valet parking is available onsite.

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Express check-in/out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival
  • Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite valet parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Basketball
  • Kayaking
  • Sailing
  • Snorkeling
  • Shopping
  • Ecotours nearby
  • Golf lessons nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Accessibility

  • Wheelchair accessible
  • Elevator

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Pillowtop mattress
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished and decorated

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Recycling
  • Mobile key entry
  • Cleaning supplies

Special features

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

Overall score and ratings

9.0

Superb

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.3/10

Property conditions & facilities

9.0/10

Eco-friendliness

4/10 Fair

Nice pools! I wasn't crazy about the food. We couldn't get a reservation in one of the nice restaurants. We called at 9 am ( according to the receptionist ) they didn't accept any more reservations. We were never told the room was a time share so we had to move to another room after 2 days. Our door key didn't work. We had to go 2 times to the lobby. No communication.
Maria Del rosario Velez de, 4-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

Maryan, 8-night trip
Verified Expedia guest review

4/10 Fair

Noe, 4-night trip
Verified Expedia guest review

6/10 Good

Rosalinda, 7-night trip
Verified Expedia guest review

8/10 Very good

The friendliness of the staff was great. Considering the amount of people it was just ok in cleanliness
Crystal Diane, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Lauren, 6-night trip
Verified Expedia guest review

4/10 Fair

Ozlem, 7-night romance trip
Verified Expedia guest review

6/10 Good

What I like about the property was the ease of not waiting in long lines for food or the pool, layout of property is very good. Staff are very pleasant.
Sheldon, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Friendly staff, very clean rooms every day
Fernando E., 6-night romance trip
Verified Expedia guest review

6/10 Good

Good quality is not good, no variety Room service is not good
Refaat, 9-night family trip
Verified Expedia guest review